“My order arrived too late (after estimated delivery date) so I could not use the dresses. You cannot return online orders to the store so you must pay $20 in Shipping and restocking fees.”
“I ordered item for a special dated occasion. American threads mailed it to an incorrect address. It took me a week or more to reach customer service to resolve issue.”
“I purchased this dress for my graduation and was so excited to wear it. The delivery ended up getting delayed a few days, which wasn’t an issue until the dress came ripped in 3 different places. By the time I got the dress in the mail, I did not have time to return it or exchange it because my graduation was 3 days away. I had to sew the dress back together in order to wear it. I have reached out to customer service regarding this issue and haven’t heard back. Please be cautious when buying from this brand!!!”
“Very deceptive return policy. They will charge you twice for a return. They have an e-commerce return policy where they charge you $8.95 flat fee but if you scroll further, they charge you an additional $8.00 dollars, oh and did I mention the $2 restocking fee. Wow! There are so many other great options for online shopping. Find one that gives you better flexibility in your shopping experience… I will!”
“I didn’t realize it was no return. It’s runs very small.
I wear medium and this was tight. Also not leather like at all. Cute style though. 13 yo granddaughter is getting it”
“I bought this dress for my engagement photos and was so excited to wear it, first off the color looks nothing like it does in the picture it’s way more yellow than cream. Second, I followed all care instructions on this dress and go to wear it on the day of our photos and the whole side of the dress has a huge tear in it. I reached out to the company 3 times and received nothing back from them. To say I’m disappointed is an understatement. Don’t buy from here.”
Thank you so much for your feedback. We truly appreciate you taking the time to share your thoughts, and we’re so sorry to hear that your experience didn’t meet your expectations. Please know that we’ve heard you and are committed to making things right.
If you haven’t already reached out to our customer service team, feel free to contact us at online@shopamericanthreads.com, and we’ll be happy to assist you. Otherwise, we’ll be reaching out to you directly to resolve this as soon as possible.
Thank you again for helping us improve. Your satisfaction means the world to us!
“I purchased 2 dresses on a monday morning and paid $18 for 1-3 day shipping. The dresses didnt arrive till Saturday night! Obvioulsy they didnt come in time for my even, I sent three emails to Amercian Threads with no resposnse. The dresses were good quailty but sadly the American Threads is unrelable with both shipping and reposonding to emails”
“When purchased online I was not advised of refund policy. When dress was received, it was not desired and returned promptly. The packaging slip indicated that it would be for a credit only - I would have expected a full refund back to the form of purchase given the price point spent.”
“Dress was ok. Not thick material. But did not work for my daughter. The day it came in I started a return and American Thread said it was not eligible. Looking at the order it says it is. I have contacted them multiple times and gotten no response. Would not recommend ordering from.”
Thank you so much for your feedback. We truly appreciate you taking the time to share your thoughts, and we’re so sorry to hear that your experience didn’t meet your expectations. Please know that we’ve heard you and are committed to making things right.
If you haven’t already reached out to our customer service team, feel free to contact us at online@shopamericanthreads.com, and we’ll be happy to assist you. Otherwise, we’ll be reaching out to you directly to resolve this as soon as possible.
Thank you again for helping us improve. Your satisfaction means the world to us!
