“Worst return policy I've ever expreinced. You pay for shipping, can't return to the store unless it's store credit (drove there for nothing) and then I get a re-stocking fee plus shipping fee to return. I won't be purchasing from here again.”
Dear Nichole,
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your recent experience with our return policy.
We understand that paying for shipping, the inability to return items to the store for a refund, and the re-stocking fee can be frustrating. We strive to be transparent about our return policy, and we apologize if it caused any inconvenience. Your trip to the store should have been more fruitful, and we regret that it wasn't.
Your comments are invaluable to us as we continuously work to improve our services. We would love the opportunity to make things right and regain your trust. Please reach out to us at online@shopamericanthreads.com, and we will do our best to address your concerns.
Thank you for giving us the chance to improve.
Warm regards,
American Threads Customer Care Team
