“they put a door plus window at the top of it i asked to render not put plastic around the door but they did so i took it off right away then they said thats right you asked for render they sent a man that just put plaster on inside painted walls with NO PVA RIGHT ON TOP OF PAINT AND WILL. NOT COME BACK TO PUT IT RIGHT”
“Triple glazing that explodes, inside pane not covered , outside pane not covered......refused to come out despite children in home.
AVOID .
Middle panes are covered as long as inner and outer are undamaged hahaha”
“This is my second review of Anglian ,if I could give them 0 I would.
After having my windows fitted at the end of march I had to have a window refitted as the window fitters did not fit the lead flashings behind the window so if we had a good down pour then the rain would come in. After several months of trying to rectify
this I finally had it refitted only due to the inspector coming out and the installation
manager. But also on the initial fitting the installers damaged my bath . After 4 months of constant calls and emails I finally got an insurance claim number . After being told that they had people who would come and repair my bath I was asked to get
an independent quote to which I did . Now after several emails still no one has come back to me . Anyone looking for new windows or doors steer clear of this company
maybe lack of customers is the only way this company will learn .”
“I spent a lot of money on new windows and doors for the property. I paid extra for there self professed "industry leading warranty". Now there are issues several years later, they are saying there is no guarantee - disgraceful, be warned.”
“Terrible customer service 2 broken appointments, each time i had to ring to see if an engineer was coming out as i had condensation on 2 windows each time was told that the engineer had gone home sick. Twice i was told someone would ring me back for a further appointment but no one rang, still waiting. Don't use after they have got your money they don't want to know.”
“Absolutely rubbish service!! I’m based in London and dealt with Erin Hilliker in admin and her manager Nick. Both full of Rubbish!! I can’t believe I have invested over £13,000 in windows and doors. I’ve had issues with these products within a few weeks of installation. Yet, Nick and Erin don’t want to deal with it as they already have your money! Please stay away from this over rated company!!”
“Don't bother! They don't care! If you want new windows you will be the best thing since sliced bread. But if you need their help, then forget it! They don't want to know!”
“Terrible customer care and guarantee is only helpful if you're happy to wait weeks.
3 weeks with a door that won't lock and several mistakes made.
Our door stopped locking on a Thursday, I called straight away, the earliest they could come out was the following Tuesday, fine. The engineer measured the door and left saying they will call within the next 2 weeks. I called again straight away, they booked me in for the following Thursday to fix, 2 weeks with an insecure house is not ideal, but fine.
Engineer came with the wrong part🤦♀️ and left, door still not fixed. I called again straight away, they rebooked me for the following Monday.. engineer came with the wrong part AGAIN. I called again straight away and they said they'll send someone out on Thursday. Three weeks with a door that won't lock and Anglian wouldn't cover the cost of a locksmith to get it locking until then.
On top of that everytime I have to call it takes at least 20mins to get through, when I did get through the last time, and spoke to managers Lee and Carl, they were dismissive, rude, and had the cheek to question why I had got uptight by the last conversation. I think after three weeks and two messups I was perfectly within my right to be cross!”
“Read their Terms & Conditions and The Consumer Rights Act before you have anything to do with this appalling unprofessional Company. We WON our case in The Small Claims Court in June 2023 and were awarded return of our deposit, costs and interest on deposit. We paid 25% deposit in April 2021 and Anglian failed completely in undertaking any of our orders. We were left with no alternative but to sue, which was extremely stressful and hugely time consuming especially as we are both in our late 70s. That’s why I said earlier check your rights and pursue them, they do not deserve your business. We had one of our orders completed by a local tradesman, who has done a perfect job, and saved hundreds of pounds. I reiterate beware of this unprofessional appalling company.”
“Customer service is beyond awful. As just one example arising today, it has taken three years to replace a simple window that failed under warranty. Promises that an engineer will come out are repeatedly broken, leading to wasted days staying in and cancelling other engagements. Today we phoned three times - at 10, 12 and 2 - to check that the engineer was coming as promised. Only at 2pm, after we had stayed in all day, did the receptionist admit that he had cancelled. This is typical of our experience since the installation. The time taken to correct problems under warranty is measured in years and not months, and only then when many hours are invested in chasing broken promises.”
“Pressure selling tactic with my dad who is 80 with Alzheimer's. Quote a price of £7500 if we sign up for the windows there and then of £9200 of not. Said we would like to think about it and please email the quote. The quote is for £7500, so much for the mysterious disappearing discount. Area manager calls me the next day and acts very surprised this is what we have been offered and is there anything he can do to make it right. He is lucky I was so polite.”
“‘NOT FIT FOR PURPOSE’ - that was the verdict of the independent Single Joint Expert that Anglian got to choose…..
‘In my opinion the works to install uPVC doors and windows fall below the minimum standard of workmanship detailed by the Glass and Glazing Federation and compliance with Building Regulations via FENSA; these entail a minimum technical competence scheme for which installers can be registered by a card scheme. Anglian Home Improvements appear to have not complied with these minimum standards and as a result have not provided windows and doors that are fit for purpose.’
I have been left with leaking, draughty and mismeasured units for 3 years. They lie through their back teeth, forge documentation that has already been submitted to Court and forged my signature on an alleged electronic document.
Just waiting for our final substantive hearing. They tried February 27th 2023 to get an injunction to stop me from posting on social media and review sites but they had their case dismissed.
WHY GAMBLE WITH YOUR HOME ?
You could be one of the lucky ones or one of the thousands who are members on Facebook of ‘Anglian Home Improvements Dissatisfied Customers’”
“Vile person who calls up and pressures and abuses the other person into commiting to a quote. When the person says "no", they accuse the person of being "unwell" and "not okay". What the hell is wrong the person in charge of trying to get business?”
“I have used Anglian extensively for many years with no complaints from me and have recommended them to friends. However after they fitted guttering at my property, while the fitter (self employed) did a good job, Anglian used a subcontractor to erect the scaffolding. I complained to the Anglian supervisor about the behaviour and poor attitude of one of the scaffolders and asked him to keep and eye on them for me (as I was recovering from a strike) and asked him not to say anything to the scaffolders about my complaint but he went to the head of the scaffolding company and this person immediately came to find my and I was intimidated by him. I reported this intimidation to the Anglian supervisor and said he should not have caused this anamosity but it was too late. I will never use Anglian again.”
“Bought Anglian roller garage door . Still in guarantee. Door failed and lack of. Safety feature led to mechanical damage. Contacted Anglian who sent an engineer that told me that he only did windows and front doors
After many telephone calls including customer care offered visit two weeks later.
My garage is now unavailable including my
Mobility scooter
Appalling customer care from a Company that up to now we have dealt with. (All windows front door porch etc)”
“Rang to get a quote to take a window out and get patio doors.
Email received to confirm, phone call to confirm thought it was going well.
Finally call, got my name wrong, got the time wrong and then asked to do the appointment on Microsoft teams. How can you measure and quote a job properly on teams , wish I had read the reviews before I even started with these jokers”
“AVOID AVOID AVOID at all costs!!!
Absolute cowboy company who once they have your money will not resolve or comply with any warranty! Contact me directly and I’ll provide a rundown of over 4 years, 8+ engineers, dozens of emails, dozens of calls… yet our £3,000 door/frames still not replaced when Anglian have confirmed themselves in writing it’s a manufacturing fault and would be replaced!
They treat customers with utter contempt!!
Small Claims / County Court action is only way to hold them accountable - Name the Directors as the Responsible Company liaison and that will go on their personal record and against future directorships!
AVOID AVOID AVOID!!!!”
“I had a room window installed by Anglian 2 years back. As my house is on a busy main road, I paid extra to have triple glazing windows so that I get minimum noise. The installation was done fine but there was no noise reduction compared to the 15 year old window they replaced.
Since the installation was done 2 years back, I contacted Anglian many times and they sent 2 engineers to check the window and both engineers mentioned that there is a lot of noise coming from the windows despite being triple glazed. Posted a review 1 week back and got a reply from Anglian that a local team member will contact me in 2 days. Never got a call or anything, I am sure they will not contact as they have not done so in the past 2 years. I will surely get a call in 15 minutes if I want to place a new order but never to fix an issue which is pending for the last 2 years.
After waiting for months, got an email from Anglian that another engineer will visit my house to check. It was mentioned in the email that the previous engineer who visited twice was a trainee :) what a shame. This time they will send an experienced engineer. Really? Anglian are sending trainees to resolve customer issues and make them suffer for years, excellent.
Every time I post a review, I get a message from Anglian that they have requested the local team to reach out and give me a call. Why this lie as no one ever called me since I posted my first review on 25th Jan? or your local team is not bothered to resolve issues and only wants to sell faulty products.
BTW: There is a huge fan following for Anglian and a group with around 4000 members on Facebook called "Anglian Home Improvements Dissatisfied Customers". People same like me are disappointed and filing court cases for the faulty products they have received and have been waiting for months/years without any resolution.
I would advise anyone who is planning to buy anything from Anglian should visit the above page and read actual customer reviews before buying.”
