“An absolute shower,poorly fitted,poorly finished,bodged from beginning to end,poor follow up after complaints, I highly recommend that no one,and I do mean no one uses these cowboys, if you want the energy efficiency of your home greatly reduced and shabby finish then go ahead,but if you require even a fairly good finish and your home left in an acceptable state then go ANYWHERE else..
This company is not to be confused with a glazing company as that they most definitely are not!”
“Very disappointed with the inconsistency of communication. Called regarding my door not locking (second time having to call them out). I was told I’d have to wait 3 weeks then to be told someone from my area would contact me. Never happened.
Called again To be told I’d called the wrong number for my area yet it was the same number for my area as the one I’d called? I was also told that it had only just gone on the system (this is at 4pm when the original call was at 10:15)
Advised I’d have to wait 3 weeks for the repair. When I explained my home was unlocked and not secure I got told “we don’t have emergency workers”. (Fair enough but 3 weeks is a long time).
I then asked if I could get it fixed by another company and send them the bill. I was told no which I understand but how is a 3 week wait quality customer service?
I called them back later that afternoon and was given a date for repair at a set time for Monday. Then I Received a text with a different time which had previously been agreed.
Received a text on the day the repair was due to take place with another date for the repair to be done. When I finally got through to ask what was happening I was told that today’s appointment was cancelled. Isn’t it basic customer care to notify customers of these changes and not just send another text with a new date?
Today 3 hours before the engineer is due they have cancelled again.
Sent complaint 5 days ago to email given by staff and nothing! The email provided doesn’t work (Shock)
Anyone thinking of going through this service please don’t. Look at the watchdog report online and read the reviews first.
The company requires training and to do as their policies state.
Shocking from start to finish!”
“This company is outrageous. We’ve purchased windows from them in May 2022. About 6 months in they’ve informed us that they cannot manufacture windows according to the contractual requirements without offering an alternative. When they came to install the wrong windows, they had had been manufactured to the wrong size (nov 2022). They installed the too small window since they realised their mistake when the existing windows had been taken out already, leaving us with gaps in the dead of winter. They came back to installed newly manufactured windows (but still not to the required specs as agreed in the contract) in early 2023. All windows were defective - some wouldn’t close properly, the hinges were wrong etc. Since then and between May 2023 and October 2024 they sent 3 engineers, who were unsuccessful in trying to repair the windows each time, causing more damage to the windows and property. Finally in February 2024 they provided the engineer with appropriate hinges and a full scope of work to finalise the work. A full 2 years after initially ordering the windows - the job was quoted for 20-24 weeks from order. They’ve also never fulfilled their initial contractual obligation of providing windows as agreed under the contract. After making best efforts to find a compromise for their non performance of the obligations under the contract, and compensation for the losses caused in those 2 years, they are now threatening to sue us for the entirety of the remaining balance. Unacceptable. Please do not use this company”
“I do not usually leave reviews and especially not negative ones, but the way I was treated by this company was terrible and I felt I need to review it because when I tried to approach them personally about how I felt, they were least bothered. In my opinion it’s the Worst company, they are not serious about their business. They are extremely unprofessional.
We wanted to get a consultation from them about making a porch and booked an appointment with them for 10am on a Saturday, they confirmed the appointment during the week on phone and via email. Come Saturday 10am, 10.15, 10.30 - forget someone coming out, they didn’t even call to inform us that no one will be coming. We rang them twice and they said someone is on their way, it was then 11.45 and no one was there. When we rang them, they had nothing to say except offer a rearrangement of the appointment.
We said perhaps it’s a one off and picked the next Saturday at the same time. Here I am on that Saturday, it’s 10.40am and no one has bothered to come and when we rang them they said yes there is a booking on the system but no one is coming. When we asked them for an explanation of how we have been treated and we are disappointed with the past 2 weeks they said “all we can do is apologise and offer another appointment”. They had no explanation of why this has happened.
I’m highly disappointed and do not recommend them to anyone.”
“Guess looking at these reviews I'm lucky ...basically been waiting for them to turn up to give me a quote ...didn't bother turning up ...probably another window company going under..”
“So disappointed with them, we had the doors and windows installed, the windows are ok, the doors are leaking we call them out and they always need parts but never come back, they say Covid caused delays. Still under warranty, going to trading standards because so bad.
Don’t use them this is the worst service ever.”
“Please please please do not go with this company. Dishonest and after they give you your quote they will make something up to get more money off you. Plus getting your money back is really hard as they don’t reply to any of your emails and the 0800 number gets through to nobody. Go with a more local company if you can.”
“Initially, prior to installation the service appeared professional and competent, sadly it wasn't the case upon installation and the corrective work needed post installation!
Day of installation - arrived, removed old patio windows and then subsequently realised they had left all the fittings behind in Peterborough ( I'm in Essex) and its Nov.
The resorted to try an refit my old patio windows while they got someone to deliver the missing fittings from Peterborough. ...3hrs later missing parts arrive and the out come my patio doors again.
Seems to be progressing but daylight hours and the fitters starting bemoaning their day and journey back home. They finish but upon their departure we realise the non sliding door wobbles and big draft from gap between frame and door. the trim around the door is bowing and the vent is like a boomerang leaving a big gap and draft.
Contact Anglian Windows the next day and wait 3.5 weeks before a reply, offered an engineer visit to rectify TBC, wait 3 weeks engineer arrives, agrees faults, makes list and leaves.
Wait 3 weeks ...ring customer services to chase and get another works appointment in a months time! ....same engineer turns up! I was told this and that needed to happen on the 1st visit to rectify the errors at installation. As it transpired the rectification involved a sealant gun and some sealant ....Nearly 3 months I wait for poor quality workmanship to be rectified and not even an apology
Not recommended, customer service needs some training.”
“We had Anglian windows installed 30 years ago, they are brilliant and still as good as new.
Now, seeing the 1 star reviews I would not touch them with a barge pole.
I also get, on average, about 10 junk emails from them a day.
Why are they still in business.”
“Please stay away from this shambolic Company! The whole process was a total nightmare, and we just wish we had gone elsewhere! We required new front doors and were promised these would be fitted before Xmas, well that didn’t happen plus SO many issues along the way! How this company has any business is beyond me. Sadly no one was willing to take any accountability even after I raised a formal complaint, all they want is your money! Poor communication, poor processes, awful customer care, unfilled promises – stay away!”
“I Rang Anglian windows as they happened to be the first that popped up. I wanted a 2ft x.5ft casement window a side window positioned in the dining room. I told the lady i was getting water coming into the house as the seals had perished, i was booked in for the following Thursday but on the Tuesday before i recieved a VERY Rude and horrible man telling me the price upfront would be at least £800, and made to feel i couldnt afford it and his telephone manner was Utterly disgusting the way he spoke to me.
Anyway ive got fixed up nicely with Lancashire glazing £355 less than the ridiculous price he told me over the phone, he really couldnt be arsed coming out, that was it!!
DON'T USE.”
“We had our Anglian windows fitted 7 years ago. Since then we have had to replace six handles that broke. One glazing panel that became misty. Had the engineer round twice to try and sort drafts. Anglia use the cheapest product for the highest price. The design of the windows is very poor. Bad thermal properties and poor sound insulation. The fitting was very poor and the frames and sills are covered in condensation due to non or little insulation when fitting. The rubber on the windows is not man enough to stop draughts and the windows are so thin they bend allowing in even more cold air. This is a terrible company with a terrible product. Don’t believe what they tell you. They only want your money and don’t care about a quality product or customer satisfaction. Please take my advise and avoid Anglia Windows.”
“If we could leave minus star rating they woukd get minus 10, Had the salesman out to our new build, told him everything we needed and required for building control, their surveyor come out after to measure up, never heard a thing until 16 days afterwards asking for the signed survey to be returned, which we had never received to which the customer service manager tried telling us we were lying, when the document was emailed over to us and we checked though it, everything had been changed to how the surveyor wanted them the rating of the windows had been changed the design the only thing that was what we had asked for was the front door, every window design had been changed, we emailed the customer service manager with our concerns and we never had a reply from her, we asked them to cancel the contract the salesman called and told us to sign the contract as it was what we had asked for, we said no, cancel it, we then had the area manager call us and said the same it was what we had asked for, then tried threatening us with court processing if we didn't sign the paperwork. We asked for our deposit back which he said he couldn't do as we had left it too late, even though it was their fault as the surveyor was supposed to have
left the paperwork with us, this company is a ripe off too, went to another company and have got the windows for half the price these were going to charge us. I would never recommend Anglian to anyone unless you want to be ripped off and called liers”
“This isn't to do with an Anglian installation but a couple of months ago I was driving my car and was tailgated for about a mile by someone driving an Anglian van. The driver was literally in the boot of my car. On approaching a junction, the driver overtook me when there was a car waiting to turn out of the junction. There was a number on the back of the van to report how the van was being driven. I phoned Anglian and left all the details including the registration and fleet number of the van and I was told that someone would contact me within five working days. I phoned them again after two weeks as I had not heard anything. They apologised and again said that someone would contact me. Now over three weeks later I still haven't heard anything. I am so glad that I now know how badly this company treats people that I would never order anything from them. I feel so sorry for everyone who has spent a lot of time and money on home improvements with this company and be treated so badly.”
“Anglian came and gave us a quote to replace our windows. High pressure tactics from the salesman - lots of discounts that were only available 'today'. Lots of pressure to sign the contract immediately.
We resisted his tactics and got quotes from a couple of other companies - they were less than half the price of Anglian.
Anglian kept phoning up and offering bigger and bigger discounts to get the work. They ended up offering to match the cost of the company we decided to go with - so were willing to reduce the price to less than half of their previous 'heavily discounted' quote.
After this experience I would never give Anglian any business on principle - clearly they were trying it on and out to rip us off for as much as they could get. Avoid.”
“Don't use this company. Had nothing but trouble with them. Door installed minus handles. Faulty from the get go - constantly complained got to the point we couldn't get in or out and had to use the back door. They eventually came out to adjust the hinges did nothing about the lock apart from dw40 but within a week we were locked out at 10pm in the evening and had ti call a locksmith which Anglian are refusing to reimburse”
