“Was promised installation of conservatory last July and after being annoyed at delays being told March/April 2022 have put back to July /August probably. They are happy to take money but make promises they'll be do not keep. Totally untrustworthy company.”
“Appalling behaviour! A two day job started two days late and eventually ended after eleven days, still substandard. Anglian agreed to recompence me for seven days I had to take off of work and advised me to call and pay the bill minus my losses. When I called to pay the manager who agreed the deductions blocked the payment. I have since been threatened with court action despite the work being unfinished. We are now at an impasse as I am unwilling to take more time off of work to facilitate a job that was projected to complete in two days.
The sale and contract procedure will lead you to believe these people are consumate professionals. My experience is they'll tell you anything to get the job done then renege on their agreement.
I have heard nothing from them for some time despite cc'ing the Area Manager.
This is just my experience, they may actually get it right sometimes!”
“9 MONTHS WAIT FOR INSTALLATION - AVOID LIKE THE PLAGUE
We have been conned! We currently have no choice but to wait 9 months for installation because they cunningly wait until the expiry of the time since signing so that you either have to wait or lose your deposit and have to pay 30% of the price.
AVOID, AVOID AVOID”
“Are you thinking of having a conservatry with Anglian.. they have completley ruined my home and conservatry. The walls are soaking wet and growing with thick black/green mould and sprouting with mushrooms.
I have been trying to get them to put it right for over 2 years - I just get ignored and lied to. I have had so many people come out to 'assess' it and 4 lots of photos have now been taken by different people.
They are the most disgusting incompentent lying company so I urge everyone thinking of using them DONT.”
“Didn't get past their outrageous sales tactics, promised no hard sell, guaranteed the price for 12 months, non of this happened. Quoted £25K for 5 windows, a patio door and interior porch door, reduced to £18.5K if we liked them on Facebook, filled out a survey, put a board up outside etc, but this was only valid for 2 days. A week later the 'manager' phoned up, and straight away dropped the price to £12K, again for only 2 days! Other reputable companies have been coming in at around £11K, without these games, which is what I was expecting! Disgusting that they would have happily taken £6K above the price without thinking twice. Having now read the reviews of rubbish after care service it seems like I've made the right decision but to go with them!”
“Utterly useless, I wish I have never dealt with them. Signed a contract for 3 windows 1,5 years ago, job still not done! Typical cycle of dealing with Anglian: engineer visit booked, they fail to turn up and not even contact you. I chase them for weeks. Finally they send a message “we will respond in 48 hours”. Weeks later, no response. A month or two later you manage to get them book a new date. They do not turn up. Vicious cycle repeats. Totally incompetent people.”
“Avoid over priced poor Fitting poor customer service.
Cancelled installation on the day. Door fitter came out without the proper fixtures for the door handle. We payed for a letter box and door chain they weren't fitted.
The fitter came back the week after to fit the door handle and 2 weeks later came back to fit the letter box and door chain.
The key barrel became faulty a week later came out to fix that.
Last month the door became hard to close and a gap appeared at the bottom a month later the fitter came back and told me the door was not fitted properly he fixed the door a week later there's still a gap.
Rang again was told a fitter will be with us in a months time
Had a phone to tell me a fitter would be in the area on Friday and can get to me in the afternoon so stayed in and no one turned up shocking company to deal with avoid them for your own peace of mind..”
“Avoid like the plague. Had windows and doors fitted two years ago by Anglian Windows. I’ve been renovating house since 2018 and had the first opportunity to open front facing windows when handle came off in my hand in 2020. Fitter had bogged handle on with glue. On looking at it he had snapped off drill bit whilst drilling and then tried unsuccessfully to drill another hole beside it and again snapped another drill bit off leaving nothing more than a mess. To cover up his actions he glued the handle on with glue knowing that no one was living in house. After so so many calls emails letters and missed bookings that they failed to turn up. After a year I had an engineer arrive with a new window. He looked at my window that needed replacement and said without even coming into the property it’s the wrong size window. Again phone call after phone call two years on still no replacement.
I’ve tried everything and without success. Please use another company they will never keep to what they say. False promises followed by terrible service and customer care is a joke. I am going to take legal action as I think a lot of people are in the same predicament but run out of steam as it’s mentally draining. Well let’s hope 22 brings a better out come when I take them to a small claims court.”
“Sales rep friendly until we refused offer then completely changed into an arrogant pushy actor who wouldn't leave. Not impressed and Will NOT recommend. Felt extremely uncomfortable in my own home.”
“poorly fitted windows 3 years ago, draughts in all windows, 1 shattered window that took weeks to fix, mortar around windows poor (mixed by side kick with water from water butt!!) fitter had flu so left inexperienced "side kick" to take windows out & fit some & mortar surrounds. Have had to have someone out several times to fix the issues, only to have to call again! handles failed & replaced with very different handles, so mixture of handles now! Came to decorate in one bedroom went to remove wallpaper only to find large area of loose plaster, rang to arrange sort out to be told this was not under guarantee, despite them not completing it at the time!! lots of things poorly done. very unprofessional sale man slagging off other companies & offering us cheaper quotes. would not recommend this company for anything!!!!!”
“Very disappointed, poorly designed and don't seal properly. Ordered safe and sound glass to reduce noise, however not as good as the windows we had taken out. The glass didn't reduce noise but increased it. Complained as one of the windows was faulty, think broken also other issues as well as the fitters breaking and outside light. Waited weeks for repair to the window date only for them to ring on the day and say a previous job had taken too long and couldn't come. Waited another maybe 6 weeks for them to come and although they tried the windows don't seal and reduce noise. Took from ordering in May 21 to doing the best they could in November 21. Seriously Don waste your money, there are a lot better out there”
“We were advised that triple glazing would reduce nearby road noise (it doesn’t) and was informed by an installer that they should have sold us acoustic glazing.
7yrs on, window handles are breaking due to a known fault with the plastic mechanism. It took 2mths for someone to replace them only for a different one to break within a couple of weeks. This time, a replacement handle was posted out for us to change it ourselves, only they sent one of the old style ones with the fault!
Today, the match on our front door won’t retract and so the door cannot be opened. We have paid over £100 to a locksmith to make the door usable whilst we wait for our service request email to be dealt with.
AVOID this company!!!”
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Rebecca Higgs
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Rebecca Higgs
3 reviews
1 star: Bad
Just now
Terrible company and I am still having…
Terrible company and I am still having to fight to get my deposit back. Booked for roof trim and guttering to be done back in March, didn't contact us until June to book and told us it would be fitted in December. We were sympathetic over the delay with covid etc. However fitting date arrives and Anglian are a no show, when we contact them we were told delayed by two days, we asked for a call back and nothing, then told delayed further, but scaffolders turned up, told scaffolding would be up over Christmas but work might not be finished. Lies upon lies upon lies. Refusal to call back, refusal to respond to complaint emails or calls. Treat people terribly and do not care that they lie all the time. Now desperately trying to get my deposit back and they are again dodging every question and replying with pointless platitudes...' sorry for the inconvenience'...Avoid at all costs”
“From the very start Anglian windows have been very unprofessional. They will promise lots of things such as installstion date etc but will not deliver.
The installation carried out was sub standard and i'm still waiting for the installation to be corrected 11 months on from the installation.
Anglian cannot be trusted at all especially with their installation and details.”
“I’ve been trying to get someone out to look at my installation for MONTHS now since it was fitted. I have condensation on the frame as though it’s not properly insulated and I believe the fitters filled the insulation gaps in the wall as well.
I called on the 27th Oct and had an appointment booked for the 28th Oct.
On the 28th the manager cancelled and set an appointment for the 29th Oct to which he never arrived or contacted me.
I tried to call his mobile on the 30th Oct and then, called Anglian directly on the 1st but couldn’t get through.
I called again on the 10th Nov and got through to someone at Anglian who said they’d get the Torquay manager to call me back. I didn’t get a call.
I then got an unrelated call from someone at Anglian asking how things were going, when I said things were bad he said said he’d text me an email. He then texted me the incorrect email for customer services.
I’m extremely unhappy with the product so far and the so-called aftercare service. I’m being woken up every night by dripping once there’s too much condensation on the frame and my carpet is constantly soaked. I have both vents opens and sometimes even have the windows open, which doesn’t change anything.
Going into the new year with a damaged wall, carpet and crappy windows.”
“Probably theost arrogant sales rep in the business and even quoted us for a wrong door design, appeared to be content on disrespecting other manufacturers than anything, completely mis represented their BBA /BSI certifications closing they were for their company service when they are for material compliance ( I'm an ISO certification auditor) he even tried to lecture me on my job !
Don't bother with this company as it'll be a wasted hour you won't get back”
“Booked conservatory on 1st March and paid deposit, commencement date was supposed to be 8 to 12 weeks, then paid stage 1 payment only to be told by Chloe Lindgren the commencement date would be knocked back to 1st November due to 'unforeseen circumstances'. Prior to that commencement date was then told that it would be pushed back further (only after I enquired a few days before) - now 9 and half months later have no further date or progress, they are not responding to email either. Am regretting the day I signed the contract - do not use!”
“Ordered in May 2021 with a promise of 3-4 months installation. It's now December 2021 and the installation date is February 2022 at the earliest !
Nobody from 'Customer Services' every calls me to give updates, and contacting them is a painful process.
Despite promising to call back they never do.”
“The team that installed my Anglian windows did not put the damp course back as it should be, just stuffed it back, and put in the new windows.
Obviously it was time before this would manifest itself as a huge ingress of damaging water. It happens when there is a SEVERE storm, with the strong wind and rain coming at the house from a certain direction. SO NOT ALWAYS APPARENT FOR A LONG TIME.
THIS MAY NOT HAPPEN IN THE GUARANTEE PERIOD
This is obviously difficult for the female telephone operator to comprehend.
The front, South facing, downstairs, three windows of the house were affected with water pouring in by the gallon. After I paid a structural engineer, who confirmed bad installation, Anglian took out the 3 windows on this South facing side of the house, then reinstated the damp proof membrane, and put back the windows.
Result good, but needed a lot of cosmetic repair, but solved the (their) problem.
The storm we just had, unusual in its direction, affected a window on the North side of the house, part of the same installation, causing large ingress of water, easily seen now with the stains coming down from the top of the frame, right down the sides onto the windowsill.
They say we can't do anything. (A lame excuse)
They say 'why did you not inform them before'
They say an Act of God:
I say an Act of bad installation by Anglian windows
They say 'get a builder' !!!
That admits their fault!
I think I'll get a structural surveyor report, then perhaps a solicitor.
Avoid Anglian, try Everest?, not sure. Friends use local small forms for their installations. Perhaps that would be better.
Anglian obviously don't want to put the problem right, even at a charge
AVOID”
