“Similar situation. Paid a large deposit in March this year for a conservatory. Contract states with planning 20 weeks and still waiting 2 cancelled provisional dates. Now we have a new provisional date of January. All the usual excuses from CHLOE LINGREN NO HELP,AT ALL. Promised she would get DARREN SMITH to ring and MARTIN DEPMSEY both hold senior positions. No interest in the customer at all. Will be 11 months in January don't hold out any hope soon for conservatory. I was told the same. Builder overrun previous job. Or builder not available. Another was could not get materials. Darren smith had already said they have too much work. So it speaks for itself hence the long delays. Have lost all confidence In them and they have my large deposit still. Still mention of returning my deposit though.
I was advised by their head office to email their CEO because they are disappointed also that nobody has contacted us by phone regarding the length of the delay for a conservatory installation and Chloe Lingren. Darren Smith and Martin Dempsey inefficientcy. Do not use this company”
“beware they promise the earth when selling the windows but are unable to fullfil them when they supply. we had windows and doors supplied and fitted by Anglian, the salesman told us they have there own fitters lie, they were fitted on the 19th of July, very badly they haver since visited our house 3 times to rectify the issues but to no avail, the now refuse to answer my e-mails or make ant attempt tocomplete the installation, they a
RE A COMPANY NOT TO BE TRUSTED AS THEY ONLY WANT YOUR MONEY”
“I was considering a highly expensive quote for replacement guttering/soffits/fascia for £5k and glad I found these reviews. Life is stressful enough already without having to cope with this clearly cowboy company. Having obtained far cheaper quotes I find they use other workmen to fit their ‘products’ anyway so you’re not really buying the brand ‘Anglian’ anyway!”
“I have used Anglian windows twice before, the first time I couldn't fault it, the second we had to get the builder to rebuild the brick work as it was a complete mess, however he did the work, I then ordered a porch on the 6th of March that was due to be fitted on the 7th of June, it was then delayed to the 11th of June, 14th of June, 28th of June, 6th of September, by this point it was very clear that CHLOE LINDGRED had lost all interest in any customer service as I was continuously hearing the repeated lines "All dates are provisional, and the builder is held up, I cannot give any other information" Then we had the date of the 3rd of November, which of course became the 5th of November and now after calling 0800 988 6123 and speaking to Lucy, Michelle, Liam, Cristine, Lucy.B who have all been helpful and supportive but cannot actually help other than to record your concerns and pass them on. I have had a call from CHLOE LINDGREN again who has stated 13th of January, I questioned how a builder could be delayed for 6 months or if my job is just being pushed back, CHLOE informed me they have taken on a lot of work and the builder builds conservatories not Porches!!!!! When I asked the question then why take a £5000 deposit from me for a porch (which they advertise as doing) I received the repeated line "all our dates are provisional"!!! then she said, "Thank you, Goodbye" AND HUNG UP ON ME!!!! I am starting to believe they are never going to build my porch and I have lost £5000 the stress and anxiety they are causing me is too much, I have asked to speak to the Manager of CHLOE LINDGREN who she named as Darren Smith, I wait to receive his call!! I have called again and spoken to a very helpful Michael who has updated my concerns and put through a message that I would like contact from Darren Smith, I only hope I get some confirmation on my porch soon.”
“The after care of this company is appalling. I have had many products installed by Anglian now since 2006. Every time there has been issues with Front doors, patio doors. I request visits by engineers and wait weeks which stem into months to get anything sorted. I get told the Area manager will be coming out to view the property, with regards to my patio door, the was now 1st week in November, no sign of the Area Manager. I have taken time off work for 3 engineer site visits on the patio door alone not to mention the days lost for my Front door. Engineer at one point said it was the end of his work day and not point starting the job. The 3rd engineer for my door who was the guy who installed it said it clearly needed to be removed.. This was months ago. Nothing has since happened and no contact on email, phone from the Area Manager. Think twice before taking them on board!”
“Bought a conservatory in June have paid £12,000.00 deposit so far was told by salesman it would be fitted in October, have spent 3 weeks on phone re installation managed to get through to installations said they had 9th May 2022 have spoken to Jordan Cameron and Craig Wright all were meant to get someone to call me NOTHING so moved on to customer complaints Jassmet meant to call within 48 hrs Nothing so Leeam in customer complaints was going to get mr Dempsey to call NOTHING also emailed COMPLAINTS NO RESPONSE……..Maybe someone with a brain May call me after reading this D STOWELL RICKMNSWORTH.”
“My doors has been done last year.
As soon as they finished, we realised the job looks unfinished.
Called back and after almost a year they came back and finished it.(covid ) then the handle was loos...and then side door bottom was falling off. Then the key wasn't working...they came and did them.
Now the front door doesn't unlock. The bottom of side door falloff too...this is a poor job and way too expensive for cheep doors and bad service..😡”
“Appalling service, waited I. For 2 days for scaffolding and window. After being assured they are coming they cancelled. Totally waste of time and a company I will NEVER use again. Especially as 1 window cost £2000”
“I really wish I had read the 137 reviews which say what a terrible company you are before I ordered two doors off you and paid a massive deposit to find you won't be fitting the doors for six months.Really worried having read repeated reviews stating bad quality installation and terrible service.”
“Constant no shows without warning and then after finally getting hold of them lame excuses “installers couldn’t get fuel, installers resigned scaffolders let us down”, I should have read the Facebook site, ‘dissatisfied customers of Anglian home improvements’”
“Do not use the terrible company with horrible customer service after they get your cash.
The quoted for a product took a massive deposit, then on the same day wrote a letter saying that they didn’t make or fit the product and now in a fight to get my deposit back.
Empty promises, they don’t return calls, put you through to answer phones and ignore texts.,
Avoid avoid avoid - the last week has been a torment for me, these people are liars, and do not keep their word - they are not to be trusted. Worried that I will never see my cash again, now I touch with Visa and the watchdog.”
“Visit for quotation took place, never received quotation. Then I'm asked to book fitting before end of October! Two emails and two voicemails to area manager go unanswered. You don't even get an acknowledgement of an email to customer services to complain. Utter waste if time.”
“6 windows ordered
Fitting date changed the day before it was booked in without apology. A case of "another customer's job has over-run, we'll come Tuesday next week or i
4 months time whether it's convenient or not. That's just how the cookie crumbles.
4 fitted
1 fitted but the wrong size
1 not fitted.
That was 3 weeks ago and no contact has been made about fitting the remaining two windows even after chasing. No apologies made either. Phones not covered. No way of making contact. Terrible service”
“Waited 5 months for a replacement conservatory roof panel to be made booked engineer to install didn’t turn up didn’t contact to say not coming. Re arranged a month later no one arrived contacted me. Eventually was told part could not be found. Contacted so called customer service again via email no other way. No response as yet. I can’t believe how poor this firm are they take your money and then drag their heels and don’t respond.”
“Waste of time. Salesman provided misleading information on lead time initially to get the contract. Breached their own terms and conditions as survey was not carried out within 21 days of the signing of the contract. Blamed Covid, Brexit, etc.
Make sure you read the contract carefully and query their lead times, chances are that they will fail on delivery timelines by a long shot, but will get away with it.”
“Had windows fitted and they were fine, had a written gurantee for 5 years for any problems arising. Since March this year (2021) have tried to have a misted pane of glass replaced. 3 times were sent photos of the said window to them, which they claimed not to have received. Sent engineer to check and measure for replacement glass. The 3rd time was today when they had assured me 3 weeks ago that the glass would be replaced today. Have left a message on the engineers phone no. advising them that if I have not received a telephone call from senior manager within 2 hours I would seek legal advise from the Which magazine Legal team. Also advised the poor old engineer of this as well. I await their response, but I am not hjolding my breath.”
“Had windows fitted and they were fine, had a written gurantee for 5 years for any problems arising. Since March this year (2021) have tried to have a misted pane of glass replaced. 3 times were sent photos of the said window to them, which they claimed not to have received. Sent engineer to check and measure for replacement glass. The 3rd time was today when they had assured me 3 weeks ago that the glass would be replaced today. Have left a message on the engineers phone no. advising them that if I have not received a telephone call from senior manager within 2 hours I would seek legal advise from the Which magazine Legal team. Also advised the poor old engineer of this as well. I await their response, but I am not hjolding my breath.”
“Poor quality front door. Arrived scratched.
Inaccurate sales pitch via zoom call. Promised product could be installed in 3 weeks.
No communication. Dreadful customer service. Impossible to contact the company by phone.
Poorly fitted door. Internal frame not fixed to wall. Internal latch fitted without agreement when the sales rep and surveyor were both aware that a small child (2 years old) lived at the property and could easily open the door. Lodged a complaint the day after installation. Took over 5 months before they tried to change the lock and door. Arrived with the wrong door and had to re fit the damaged door with a new lock.
After several emails a new door was supplied.
The lock was too stiff to open and the frame was still not fixed internally. Having emailed again and copied in the managing director an installation manager eventually came out and saw that the door was loosened so the lock would work. This means there is now a draft from the door. The letter box and door handle are still scratched and fixing the door has scratched the door.”
“False misleading info from rep but foolishly went ahead sliding doors arrived damaged and weren't fitted.Now can't get anyone to contact me.I have issued a completion notice and cancellation notice and still no contact re a refund of my deposit.I can't believe how unprofessional and frankly dishonest this Company is with no respect for their customers.Luckily I did not order the other doors and windows I need and will do a lot more research to find a decent firm before I do.See facebook for more dissatisfied customers......”
