Anthropologie Reviews

"I had a bad experience with an expensive candle I purchased that cracked by itself while burning (it wasn\u2019t dropped or banged into, it simply broke after just a few times lit). I emailed customer support to see what they could do and to let them know of a faulty product and every reply was sent by a different agent, each one asking for photos, receipts, order numbers etc etc etc. and finally they said they couldn\u2019t help me bc it was an in store purchase and I have to bring the item into the store to do anything about it!! Why not say that in the first place?! I\u2019m not going to bother since it\u2019s dangerous to carry a sharp piece of broken glass around but after this experience, they lost a customer forever bc I hold grudges!!"

"I had a bad experience with an expensive candle I purchased that cracked by itself while burning (it wasn\u2019t dropped or banged into, it simply broke after just a few times lit). I emailed customer support to see what they could do and to let them know of a faulty product and every reply was sent by a different agent, each one asking for photos, receipts, order numbers etc etc etc. and finally they said they couldn\u2019t help me bc it was an in store purchase and I have to bring the item into the store to do anything about it!! Why not say that in the first place?! I\u2019m not going to bother since it\u2019s dangerous to carry a sharp piece of broken glass around but after this experience, they lost a customer forever bc I hold grudges!!"

"Obviously the reviews do nothing to make this company want to improve itself. \r\nNEVER EVER buy furniture from them! I bought bedside tables for \u00a3600 each and just found out they are being sold on Etsy for HALF the price. Same photo as Anthropologie etc. EXACTLY the same product. Got thru to customer service in the US and they can not and will not price match. They didn\u2019t offer me anything. The manager I talked to said he agreed with me 100% but there was nothing he could do. Essentially they r thieves. I\u2019m so upset and even more angry."

"Obviously the reviews do nothing to make this company want to improve itself. \r\nNEVER EVER buy furniture from them! I bought bedside tables for \u00a3600 each and just found out they are being sold on Etsy for HALF the price. Same photo as Anthropologie etc. EXACTLY the same product. Got thru to customer service in the US and they can not and will not price match. They didn\u2019t offer me anything. The manager I talked to said he agreed with me 100% but there was nothing he could do. Essentially they r thieves. I\u2019m so upset and even more angry."

"I ordered a custom sectional sofa from Anthropologie online on 2\/18\/2020. I waited for two months to finally have it delivered to me on 4\/20\/2020. Upon delivery the handlers pointed to extensive damage on the unit - a large rip exposing the framing inside on one of the corners. Distressed fabric on the edges on both ends of the sofa. I was assured they would report this and Anthropologie would contact me to send a replacement. \n\n9 days later, I still had not heard anything so I reached out directly. I was told by Antropologie customer service to send a report of the damage with photos to them so they can begin the replacement or return process. \n\nI was told Antropologie would offer a credit to keep the unit as-is instead. This took another month. After multiple follow-ups finally on 5\/29\/2020 Antropologie Customer Service offered me a 40% credit to keep the couch as-as and I agreed. There is a pandemic and I am expecting a child so dealing with a replacement did not seem worth the risk to allow strangers to come into my home. \n\nOn 6\/12\/2020, however, I still had not received a credit to my card so I sent another e-mail to follow up. Coincidentally a couple of days later as I was checking for a response, I noticed another message at that time from URBN \/ Anthropologie customer service from 6\/2\/2020 refusing to process the credit. Just 4 days after they confirmed in writing the credit was approved... \n\nHad I known this is how they treat customers paying thousands of dollars for furniture, I would have refused the sofa on delivery or straight up returned it and disengaged from any credit negotiations. Now I have a damaged couch and have wasted hours of my time dealing with an issue that should have been resolved with a single call or e-mail. \n\nAt this point it has been 4 months since I placed my order and this merchant has failed to make this right after multiple messages and conversations. Furthermore, they blatantly lied to a customer and refuse to take responsibility. They also suppress negative reviews on their site. Submitted one weeks ago still not showing. DO NOT BUY.\u00a0"