“Do not buy on their website unless you want your card info stolen, a subscription made on your card and no one helping you!! I purchased a sofa that I paid in full and out of the blue was billed £59 weeks later, I wrote to them immediately explaining I didn’t make this order and for them to cancel it and refund me. The order didn’t appear on my anthropologie account but my card was indeed used on their website after I used my card weeks earlier on their website. I provided them with screenshots and told them they would be able to trace the order by checking the card number used but absolutely no one tried to even help. Just awful! I spent over £2650 on a sofa and this is how they treat their customers after their system was hacked! They told me I had to sort it with my bank, which I tried of course, and even the bank cannot understand the lack of any help they are providing when this is their responsibility to secure transactions. Do yourself a favour and just don’t risk it, I now have a setup subscription on my account that I still haven’t been able to cancel or get my money back on; I’ve had to freeze the card and order a new one etc. But the subscription is still active. Absolute nightmare”
“Good luck getting your money back on retuned items. I returned a basket that was poor quality and had actual cobwebs on it. They received the return July 3. I confirmed several times that the item was received with customer service. One person told me they processed the refund and it would take 1-3 days to show up. They flat out lied. No credit. Tried contacting again and now they are saying it will take 3-4 more weeks to “process”! It was never like this before and there are no other companies that take that long to issue a refund once receiving items. My credit card company allows the business two weeks to credit the return after receiving it so I will be disputing the charge. Are they holding customers’ money now to earn interest? One has to wonder.”
“Worse experience online purchase. Item arrived damage. Sent item immediately back, The process??? After they receive it they wont credit back immediately. Long story short after a month of calling , they sent me an email stating: "We've Completed Your Refund" You will receive the refund within 28 days after the processing date. What the ----? over 2 months after receiving the damage item? Worse return policy. Please be aware. I wont ever purchase in this website again.”
“First and last time I order from this appalling company, worst experience of my shopaholic life. At the end of november I ordered two vases as a gift for a couple of friends from the US website. The items were poorly packed and one vase arrived completely destroyed. First issue but ok it happens. I immediately asked for a replacement, that was two weeks ago and I am still waiting. I have been in touch with customer care literally every three days for the past two weeks and all the time l have been given the same pointless useless and unreliable answer: we are taking care of it, your case has been raised as priority, you will receive a dispatch confirmation mail in 48 hours. I have heard this several times and yet nothing arrived, not an email, not the parcel. I feel deceived by this company. I suspect the replacement item is now out of stock but they won't tell, so what's next? I read on the other reviews that getting a refund is not that easy as well... I am so embarassed now as at somepoint I will have to tell my friends that they will probably never receive the gift I meant (and PAID) for them. Refrain from buying from this company, they don't care about their customer. Not all that glitters is gold I'm afraid.”
“I have ordered from Anthropologie for years buying at their many stores and online. I was excited to shop their clothing line and established their app. I was a little disappointed when some of the stuff I ordered was expensive but not of great quality. I still continued to order but than I notice they charged my credit card twice for the same items. This happened quite a few times for large amounts of money. I tried reaching out to their outsourced customer service and got no where. Both times I was promised someone would help me resolve this issue and refund me. This never happened so I had to file credit card disputes. Now my app account has been flagged and I can’t order from them again. Well …Anthropologie you’ve made it clear you don’t want my business. Shame on you for overcharging for retail items that lack quality and the shady business dealings. I’m more than happy to shop elsewhere. You probably don’t care that you’ve lost a long time loyal customer! Good riddance and for those of you who are thinking about shopping there “Buyer beware”!”
“I bought a few items from Anthropologie. I wanted to return 1 item, so I chatted with their customer service employee to confirm the return policy and if I have to return at the store or if I could ship it back. Their customer care employee said I can return my item using FedEx or UPS and to keep my receipt to get fully reimbursed. I thought this was a good policy given Covid and they are trying to limit people coming into their stores. I also saved this chat. When I went for a reimbursement, I was hung up on several times when explaining the situation and then I was denied the reimbursement once I got a hold of someone. As a company, you should not deceive and lie to your customers. I reported them to the Better Business Bureau, they again denied the claim. Either way, this is not the first time I have heard of a company being stingy and unlawful. They do not deserve your business treating their customers this way.”
“I wish someone would create a website selling the same stuff cause they suck. They do not manage inventory on sale items. Means that your chances of actually getting the item you bought is pretty slim. It happens way too often and I think they oversell the item.”
“Ordered a sweater for my wife during Black Friday. No updates from anthro after 3 weeks. Followed up, was promised the package was close by and would be delivered within a few days. Another week goes by, I follow up again. Anthro says they will find the package and says it'll be delivered by Christmas eve. No delivery. I follow up again - Anthro says the package is lost and they will get back to me in 24-48 hours. No one gets back to me. I follow up again. They say they escalated the matter and will get back to me. No one gets back to me. No offer to make this situation right. Just a canned reply from customer service and now, upon my 5th follow up on an item I purchased nearly 5 weeks ago they tell me they will refund the item. DO NOT BUY FROM ANTHRO ONLINE.”
