“I am disabled and the lift broke to the gym making it hard for me to access. Staff continually told me the lift was about to be fixed, so I continued my membership. I was offered one month of free access as compensation. Yet, this went on for over 7 months, so I tried to cancel and explained the situation but was told I'd have to pay another month despite not being able to access the facility. I was threatened with debt collectors if I did not pay. A huge waste of money for me and really dissapointing way for a gym to treat people with disabilities.
From reviews others seem to have had similar bad experiences - seems a lack of any moral decency.”
“Dirty ,equipment broken all the time,horrible custumer service,when they overcharge you,the refuse to refund ,they try to keep the money…
Atay away from it…
Jose filho”
“It is anytime fitness centre in Woodley, Reading. Location is good. Problem is that it is not kept cool enough. I think this is to save money. All other areas are not bad and cool enough. However, the tread mill area does not get enough air condition's air. It because this area is on the far end, and a wall blocks the air reaching there. It gets very uncomfortable while exercising.
I have pointed this matter several times to the owner and to the manager, but they ignore it. I have suggested an easy solution to install a fan on the wall in that particular area.
I have also contacted the central office twice, telephone number 03303322361. It was promised that over all area manager would contact me. How ever it did not happen.
Recently the manager of the club itself had been rude. He told me that if it was not cool enough then I must leave the club.
I consider that the manager's response was unaccetable and ill mannered.”
