Name: Apc Overnight
Rating: 1.38

“Appalling. Unable/unwilling to follow basic delivery instructions within an 8 hour window and when you complain the order is mysteriously held up at the depot. If you have to experience APC in the Solihull area you have my sympathies. Still waiting after 6 days.”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“no response to emails regarding failed deliveries just rubbish.”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you have not received a response to your email and have not yet received your delivery. Please email in your 7-digit consignment number and delivery postcode to the below email address and we will take a look into this for you. Chloe customer.relations@apc-overnight.com

Posted 4 years ago

“Driver waited less than a minute before leaving a "missed you" card and driving off. Requested a re-delivery on Wednesday - came today and left another card, which is why we requested Wednesday. Now expect us to collect from their depot, which is closed at the weekend. Have therefore requested a refund from the supplier and will AVOID this company in future.”

Helpful Report

Posted 4 years ago

Hello Allan, Thank you for your review, I am so sorry to hear that the driver did not wait long enough at the door. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

Posted 4 years ago

“Was shipped on Wednesday day for next day now not arriving till Friday or worse Saturday and its a urgent item what a joke why pay for a service for it to not be provided”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

Posted 4 years ago

“Yet another failure to deliver next day , can tracker showed it within 500 yds of drop off at 9:30 .. to 20 miles away for bulk of day .. 12:30 delivery time slipped 3 times to 5:00 .. then a carded message at 4:00 ( manned office with cctv) .. no van . Third time I’ve had “next day “ first time took 9 days , second took 7 days …one was a drive by photo of my door with no parcel saying it had been delivered…took 4 more days and returned to sender ? This affects everyone’s business, terrible service.”

Helpful Report

Posted 4 years ago

Hello Kevin, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

Posted 4 years ago

“Absolutely disgusting service. Package did not arrive. Customer service was shocking. Not interested could not rebook delivery. Worst delivery company I have ever had to deal with. AVOID this company.”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

Posted 4 years ago

“The only reason your getting 1 is because I can’t give you 0 worst delivery company I have ever dealt with useless in all ways customer service atrocious delivery never turned up again total joke of a company”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“The worst currier ever!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“The driver managed to get a signature and to let the package even if nobody was there, I would call that theft but their manager would not question the driver as is not their policy , I can only claim on insurance cost Wouldn’t recommend them ,the drivers will steal your package !!!!!”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Absolutely terrible company! I was expecting a delivery, but it never came! I got a text stating that a delivery attempt was made, which was false as I was sat in my front garden! I emailed Customer Service and explained what happened, she rebooked it for today, and it still hasn't been delivered! I just hope these clowns go bankrupt.”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Truly dreadful company and customer service, Genuinely hope they go bankrupt at some point, Couldn’t run a bath.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Dreadful service. Terrible customer service. Garbage firm.”

Helpful Report

Posted 4 years ago

Good Afternoon, We are sorry to hear you are disappointed with our delivery services. If you do need any assistance, please do not hesitate to contact us directly so we may have a chance to resolve any issues for you. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“The absolute Worst delivery company I’ve dealt with.”

Helpful Report

Posted 4 years ago

Good Afternoon, We are sorry to hear you are disappointed with our delivery services. If you do need any assistance, please do not hesitate to contact us directly so we may have a chance to resolve any issues for you. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“bought item of ebay and when tracking parcel it says out for delivery then, out carded no one been to door and no card through letter box , going to open case with ebay and ask for refund on item and the seller can sort it out”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Poor delivery and customer service”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Tracking parcel whilst at home all day today, status changed to delivered as requested. No attempt at delivery, and no sign of parcel. Tried to call but have now been on hold for 30mins with no answer. given up.”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“As all of the other reviews stated, really poor. Followed tracking app all day as I waited in for my item. I was drop 26, got to the driver being on drop 23 and the next time I looked no tracking information was available!!! No parcel delivered! I emailed them as couldn't get through on the phone, 20 mins later I received an email saying delivery was attempted but no one was home, I'm sorry but three people were here by then. I did however receive my item the next day. I'm sorry apc but in todays age your service just isn't good enough.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Consignment number 0005661, containing concrete sealer, was delivered over a week ago and clearly marked to keep upright. The driver left it on it's side, on a carpet, at the foot of an 85 year old disabled ladies stair. The 25 litre container leaked, causing damage to her carpet and making her feel sick with the smell. The carpet and part underlay had to be lifted to get rid of the fumes. The Dumfries depot manager attended the next day and said to get a price for the partial carpet replacement and it would be dealt with. Despite phoning 2, sometimes 3 times a day, all I get told is that someone will phone me back later the same day. Despite telling them that there is a serious trip hazard for my mother, nobody bothers to get it dealt with, or even have the courtesy to call me back”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. I have contacted the depot for them to call you today, Please email us if they do not. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“APC have had my parcel since the 21st June, it's now 01st July, and it still hasn't been delivered. They don't respond to emails and lie. Three times, I've been told it was being delivered the next day, and three times, it hasn't arrived. I've lost money waiting at home for a parcel never to come. Their customer service is atrocious. One day they told me it was on the van and should arrive anytime, whereas they told the company that sent the parcel it was still at their depot. I will be avoiding using any company that uses APC as their courier in the future.”

Helpful Report

Posted 4 years ago

Good Afternoon We are so sorry to hear of your disappointment regarding this order. Please accept our most sincere apologies. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“You Can't run a business, relying on this service. 90% of the time, they do not pick up to collect. When you let them know they haven't collected, they say definitely today and they don't turn up again, unbelievable. Also delivers to wrong address and loose packages. Even when you advise your account manager of all the problems, still not any better.”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear of the issues you have been experiencing with us. If you could please send your account number and sending postcode to the below email address we will take a look into this for you. Chloe customer.relations@apc-overnight.com

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

Apc Overnight Reviews

Phone:

Email: