Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,723 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

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Metrics

1.4

Based on 1,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would be 0 stars never for parcel, been given the run around with the company for the past month trying to find what happend. Assuming the driver stole it as "he doesn't work for us anymore". Cheek of them to say that it was signed for. Avoid this courier. Seems they have a reputation for parcels being "signed for" and won't show the proof. So annoyed.”

Helpful Report

Posted 6 years ago

Hello I am very sorry to hear that you have been having issues. If you would like to email me I will investigate this for you. Becky Customer.relations@apc-overnight.com

Posted 6 years ago

“By far the worst courier we’ve ever had REPEATEDLY!!! These people are really unique and very always very rood. Very surprised that anyone is actually using them👎👎👎”

Helpful Report

Posted 6 years ago

Hello Martin I am very sorry that you have had issues with your delivery. If you would like to email me directly, I will look into this for you Becky customer.relations@apc-overnight.com

Posted 6 years ago

“On Friday I received an email stating that APC had tried to deliver my parcel but had been unable to gain access to my building. I know this is not the case as i was home all day and there was no card left. When I called them on monday to rearrange i was told that my parcel had been returned to sender, as i only had until midday Monday to rearrange re-delivery! If they operate in this way i can't imagine they ever manage to successfully deliver anything! Will avoid buying from companies that use APC in the future.”

Helpful Report

Posted 6 years ago

Hello I am very sorry that you have had these issues with your delivery. If you would like to email me directly I will investigate this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“Don't even knock on the door. Just post missed delivery and when I tried to catch him though the window I saw he didn't even have a parcel in hand.”

Helpful Report

Posted 6 years ago

Hello Emma I am very sorry to hear your delivery was unsuccessful. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

Posted 6 years ago

“Have been waiting for two weeks, still says parcel is in sending depot. No update if it has been lost or anything. Contacted eBay seller which they got a respond from Apc saying that the parcel had be signed for.... Which obviously it hasn't because I haven't received jack s**t. And by the looks of it I'm not the only person with this problem. I've never heard of this company and hope I never will again. Must be run by morons honestly. Very annoyed as you can tell.”

Helpful Report

Posted 6 years ago

Hello I am very sorry to hear that you have not yet received your delivery. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

Posted 6 years ago

“I've been waiting for my parcel for 3 days now, I'm back to work tomorrow, I can't track it online because the system claims the delivery was done 5 days ago, they don't answer emails or the phone. I don't know what to do at this point.”

Helpful Report

Posted 6 years ago

Hello I am very sorry to see that you have been having issues with your delivery. If you would like to email me on the below email address I will look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“I have never heard of this company before and I’m glad that I haven’t until now because they are truly awful. I hope I never have to deal with them again, their customer service are incredibly rude and not friendly. Didn’t even let me finish my sentence before putting me on hold for so long that eventually I just hung up. Was given a time slot which was missed so I called and was assured it would be delivered today which it wasn’t and when I called, was just met with a very rude customer service representative. If you are a business, please do NOT use this company as I can assure you you will lose business/customers. Awful, would give zero stars if I could.”

Helpful Report

Posted 6 years ago

Hello Please accept our apologies for any inconvenience this has caused you We would like to investigate your concerns via our Head Office , unfortunately no details have been provided to help our team identify you and allow our team to make contact direct. Would you please provide an address and consignment number on the below email address and we can then further investigate . Thank you Jenny customer.relations @apc-overnight.com

Posted 6 years ago

“Terrible service, no flexibility, expect you to wait in all day for a delivery even when I explained I work full time, rude unhelpful staff on telephone. Will not even offer am or pm slot. I have nothing good to say about this company. If I could give zero stars I would have done”

Helpful Report

Posted 6 years ago

“ordered wine ....SMASHED by APC....replacement sent ..SMASHED by APC again was told By Beryl not couriers fault! its now 23rd Dec so nice wine on Christmas looking doubtful.....BUT this is better service than last time as it just went missing altogether!”

Helpful Report

Posted 6 years ago

“Worst company ever dealt with. Don’t follow instructions Don’t stick to times Don’t reply to emails Rude staff”

Helpful Report

Posted 6 years ago

Hello we would like the opportunity to investigate your review further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

Posted 6 years ago

“Failed to deliver my parcel at the time I was home twice. Then I called to say I would pick it up the next day from there Slough depot. This was all arranged and they were going to keep it there for me When I went to collect the parcel they told me I couldn’t have it because there driver had taken it on his van again But wouldn’t try and deliver another time because twice is the max they do !!! So my parcel is now Gerrish the back to the sender lol What a joke !!”

Helpful Report

Posted 6 years ago

Hello sorry to hear of your recent customer experience. We would like the opportunity to investigate your review further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

Posted 6 years ago

“One of your courier drivers, at Swift Milton Park Abingdon, has claimed to have delivered a TV to my address on Friday 13 Dec 19, at 1.30pm. I was on my way to Luton airport at this time, and am able to prove it. I live alone. He has claimed I signed for it, but this was not me! That is not my signature! The story then changed to he left it with my neighbour, then he left it with a relative which is why it was signed under my surname. I do not live near any relatives, and my neighbours do not have it. I then phoned up the office a third time, and spoke to the manager Chris, who told me the driver has said he left it at the complete wrong address, and I would get a phone call the next morning (which should have been today.) However I never received a phone call. I phoned back twice today, and was told Chris was unavailable, and that the driver had actually been to my address after all. I am fed up of all the changes in stories, and would like to know where my TV is, and why your driver has forged not only my name, but my signature as well. If this is not resolved, I will be perusing matters through the courts as I can prove that the signature that was forged, is not mine. I will also be reporting this to the police, and requesting CCTV footage from my neighbours.”

Helpful Report

Posted 6 years ago

“I was waiting for the courier to come to pick up my parcels since 12 pm, then at 4 pm I received a phone call from the logistics service provider, saying that the courier won't come today as he had come at 3.30 pm and I wasn't at home. He also said he had phoned and no one answered. What a dishonest courier! I have been waiting at home and nobody called. The courier didn't even ring the doorbell, or notify the reception. Nothing, the courier did nothing and then claimed that I wasn't at home so he couldn't pick up the parcels. Awful, too awful. The worst ever, they don't deserve even a star.”

Helpful Report

Posted 6 years ago

Hello Lee, we are sorry to read your comments regarding your experience. Unfortunately, no details have been provided in your review to help identify you and allow our team to make contact with you direct. Would you please provide the details of the incident to customer.relations@apc-overnight.com. Thank you Leanne customer.relations @apc-overnight.com

Posted 6 years ago

“Expect to wait in house for parcel delivery when i work all day . Dumfries depot is very ignorant.”

Helpful Report

Posted 6 years ago

Hello Owen, we are sorry to hear of your experience. We would like the opportunity to investigate your review further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

Posted 6 years ago

“The worst courier company I have ever dealt with. They collected a 30kg item on reference 1976 from the collection address but when it was received at their depot in Stevenage they refused to load it onto the delivery van because it was too heavy. However they were prepared to either load it back onto van to return it to the sender or help us load onto our van if we collected. Disgraceful and rude service provided by Jamie at Stevenage. Also said they would still invoice the sender. Unfotunately I am unable to give 0 stars”

Helpful Report

Posted 6 years ago

“Really disappointed every time you are used. You cannot let customers know at 6.30am that you will deliver and then deliver at 8am on the same day!!!! You dont give enough notice at all to arrange time to be at home. There is NO ALTERNATIVE COLLECTION apart from Nottingham City centre (which is over 45 minute drive away, are you crazy??? are you not supposed to be delivering to me????) . Your customer service line is an answerfone, this says it all. POOR VERY POOR INDEED”

Helpful Report

Posted 6 years ago

Hello Cara, we are sorry to read your review and to hear you customer expectations have not been met. We would like the opportunity to investigate your review further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

Posted 6 years ago

“Harlow branch AVOID AVOID AVOID I send over 200 parcels out of the this depot. I have lots ££££ in business due to, bad service, deliveries not turning up, no cards being left and bad communication. I will be going back to Royal Mail for my service in the future.”

Helpful Report

Posted 6 years ago

Hello, we are sorry to read your review and would like to reassure you this is not our normal service. We would like the opportunity to investigate your review further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

Posted 6 years ago

“Not once has APC successfully delivered a parcel to me. I’ve always had to go and find it myself. So sick and tired of companies that use APC as their chosen delivery service, I will now be boycotting any company using them.”

Helpful Report

Posted 6 years ago

“I've got a text message saying the time of the delivery but I was not at home.No card left in my letter box but on a website it said otherwise-closed/carded and a different date.Such a bad experience and really bad service as I don't know where my parcel is at the moment.”

Helpful Report

Posted 7 years ago

Hello, we are sorry to hear of your experience. We would like to assist and investigate your customer experience further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“Avoid, avoid, avoid. I posted an item through post and package store on bellegrove road welling da16, item was 2.2kg and would have cost £7.20 via royal mail 2nd class delivery. Elizabeth Kim shop guaranteed that APC was a much better service than royal mail and that my parcel would he received by recipient on following day, 3 days later still no parcel. Trying to call APC is a joke, staff extremely unprofessional, told no dept to make complaints to, told not a guaranteed service so will not refund delivery, find out today parcel was sent to wrong delivery depot and now being sent to correct depot and be delivered by 4pm, guess what, on day 4 day 4pm still no parcel. APC refusing to acknowledge that they have failed to deliver this item in a reasonable time frame and refusing to reimburse delivery cost. I have spent a total of 4.5hrs on phone calls and 1.5hrs writing emails and filling online forms all to no avail. Please do not get caught out by this company. For APC whom I sure will respond, consignment number is 0000171, seeking as you only seem to reply to customers once they complaint on these online forums. Shame, such a bad experience.”

Helpful Report

Posted 7 years ago

Hello Jaime, thank you for providing feedback on your customer experience. We are very sorry the service you have received has not met your expectations. We do understand your frustrations. However, we can confirm receipt of your email and have responded to you awaiting further information pertaining to the delivery via our Head Office. Thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

Apc Overnight is rated 1.4 based on 1,723 reviews