Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,723 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Questions

Metrics

1.4

Based on 1,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some plastic wheels to be delivered by APC. Very little value and no option to ask to leave at door. They delivered twice, both times when our builders were at the house (outside and in plain sight); also bear in mind we live in middle of nowhere. Tried explaining all of this to customer services, simply said it was our fault, nothing to do with them and then hung up, yes really he hung up...... SERIOUSLY SERIOUSLY NEVER EVER EVER EVER use they people. Utterly aweful. Never got the wheels.”

Helpful Report

Posted 7 years ago

Hello David, we are sorry to hear of your customer experience on this occasion and it has not met your expectations. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“1 star for managing to secure big contracts. Where do I begin with this joke of a company. Delivery is made between 8-4 with no alert, just an email to say a card has been left. Log onto website to arrange re-delivery for the next available week day and wait in all day. No updates on the app (which needs to be downloaded). Call them to be told its arranged for the following day because the email (date available and selected on website) wasn't received in office hours. No way of knowing when delivery will turn up. Told to contact sender for any changes and the item will be returned in 3 days after 3 attempts. No way to obtain item except drive 40 minutes to nearest depot which is open 10-6 (I'm told I can collect my item). Then its a minimum 10 minute waiting time while they disappear into the warehouse. 25 mins later I'm told the item is out on the van and they agree to deliver at 6.30 that day. Surprise no delivery. Eventually my neighbour signs for it without my consent. Who knows what time because the app status hasn't changed.”

Helpful Report

Posted 7 years ago

Hello Lisa, we are sorry to hear you had not received the service we usually provide customers. We would like to investigate this mater further via our Head Office, unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“Should be called over week, driver decided to put on system that he attempted to deliver, when I told them I have camera then they said he ran out of time, day after again no one, later no one answer at local depot.. complete rubbish service”

Helpful Report

Posted 7 years ago

Hello Haytham, we are sorry to hear of your poor service experience on this occasion. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were provided in your review for our team to instigate an investigation. In order that our team can investigate we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“I spent a lot of money with APC having 5 packages shipped NEXT DAY. One month later and NONE of the packages have arrived at their destination. Evidence so far suggests the packages never even made it out of the first depot. I still have to wait two more weeks for them to 'investigate' before I can start proceedings to claim on the insurance I paid extra for. I can't even get a refund on the next day fee I paid, even though if the packages do turn up they're a month late. There's also terrible customer service to top off the negligent service. Avoid at all costs.”

Helpful Report

Posted 7 years ago

Hello Steve. We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“Home delivery is supposed to be more convenient than high street shopping. This delivery company does not make that happen. We had to drive an hour each way to collect our parcel.”

Helpful Report

Posted 7 years ago

Hello James, We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were included in your review in order to allow our team to locate your details and contact you direct. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“I arranged for a re-delivery. It never arrived I called them and they said the sender cancelled the re-delivery - this makes no sense - clearly they have operational/IT issues. Now it looks like I will either have to wait or make a 1 hour round trip.”

Helpful Report

Posted 7 years ago

Hello Ben. We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“I ordered some perishables form vokes, i asked if the parcel could be put behind the hedge out of the sun as i was out, when we arrived back the food delivery had been thrown over a 6 ft gate of which was locked! not impressed at all.luckily for apc the food was not damaged.”

Helpful Report

Posted 7 years ago

Hello Sassy, We are sorry to hear of your customer experience. And it was not what you expected. At APC Overnight we take customer feedback seriously. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“Had to give 1 star as no option to give no stars Ordered important materials from our supplier for install at Chelsea Flower Show, the so called 'next day delivery' took over a week, out of desperation we paid to upgrade to a before 9am delivery slot as Chelsea Flower Show, and the Queen wait for no courier!! the so called 'Before 9am' delivery arrived at 10.10am today, when challenged the driver said, "I'm on multi-drop, I ain't got time to drive in there!" so thanks to the poor attitude of the driver we have suffered time loss and extra expense, APC really need to do a review of their staff! Further materials we needed have been ordered with a different supplier that doesn't use APC”

Helpful Report

Posted 7 years ago

Hello Mrs Abbott, We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were included in your review in order to allow our team to locate your details and contact you direct. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“Dreadfully service they send out emails giving slots then just don't turn up. Paid for next day delivery on Monday and still no delivery today Friday. I too will not buy anything from any companies that use PAD in future”

Helpful Report

Posted 7 years ago

Hello, we are sorry to hear of your experience. At APC Overnight we take customer feedback seriously, we would like the opportunity to further investigate your review via our Head Office. Unfortunately, no delivery details were provided to enable our team to contact you direct. We would require further information to your delivery details. Would you please contact customer.relations@apc-overnight.com Thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“These drivers do not knock loudly enough. Two failed deliveries when we were in the house then we are expected to pay £11.00 for a further attempt. I will now reorder from a firm who doesn't use APC.”

Helpful Report

Posted 7 years ago

Hello Caro, we are sorry to hear of your delivery experience. When a delivery is attempted, drivers would make themselves known to the resident without becoming a nuisance, we apologise on this occasion the delivery of your item was unsuccessful. We would like the opportunity to review your feedback, unfortunately no delivery details were provided in your review for our team to contact you direct. Would you please contact our team at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“Terrible company. When making an order I ask if they use APC & if they do I cancel & find a supplier that uses professional couriers. Even Hermes who used to be the worst give easily accessible options direct to yor phone to leave in a safe place or with a neighbour. I spoke to a very apologetic member of staff once who described the management as Victorian. It's not the staff of drivers' fault.”

Helpful Report

Posted 7 years ago

Hello, thank you for providing feedback, we are sorry you feel we do not provide accessible options to customers. As a company we offer various options to our customers, we have leave with neighbour, leave safe, Premium timed deliveries pre 9.00,10.00 and 12.00 and Saturday deliveries and also change of delivery address. However, as the sender is APC’s customer, we are bound to comply with their requirements, and to alter a service without their permission could leave APC liable for the goods. If we are asked to leave safe etc we would need permission from the sender. We apologise you feel the service is not as you had expected. As a company we take on board customer feedback so as to improve its services and appreciate you have taken time to leave a review. Thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“So, if I am never at home during work hours, how am I going to receive my parcel? Nobody is going to go all the way to ESSEX depot to pick up a parcel when you could of easily asked a neighbor to sign for it. Can't believe the company I made my purchase off is even using you guys as a primary delivery courier if you can't be flexible.”

Helpful Report

Posted 7 years ago

Hello, thank you for taking the time to leave feedback on your recent delivery experience, we are sorry to hear you are not happy with service provided to you. As a company we offer various options to our customers, we have leave with neighbour, leave safe, Premium timed deliveries pre 9.00,10.00 and 12.00 and Saturday deliveries and also change of delivery address. However, all of these services would need to be selected by the sender and also permission received from them. As the sender is APC’s customer, we are bound to comply with their requirements, and to alter a service without their permission could leave APC liable for the goods. Our team would like the opportunity to investigate your review further unfortunately, no delivery or consignment details were supplied in your review to allow me to identify your details. We would be very grateful if you would contact our team at customer.relations@apc-overnight.com with these details. We apologise the service was not as you had expected on this occasion. Thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“Order was scheduled for 30 April between 13.53 & 15.53. We were home all day, no driver showed and no communication. Contacted supplier who themselves contacted APC, they had no satisfaction on why delivery wasn’t completed. Expected delivery to be made first thing on 1st May and have just had text saying between 14.18 & 16.18, we will not be available to receive. Very poor customer service and communication. Original delivery driver should be reprimanded, his actions have sullied the name of a reputable supplier. If I could give ZERO stars I would”

Helpful Report

Posted 7 years ago

Hello Michael, we are sorry to hear of your experience, We would like the opportunity to investigate your review further via our Head Office. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“I usually just reorder the same product elsewhere and ignore these guys. They don't deliver to the neighbour or a safe place no matter what. I offered a letter saying that I take full responsibility, they are just rude and don't care. I work the whole week so it's impossible for me to get a delivery from them. For important deliveries I tell the sender not to use these guys. They are more than 20 miles away, last time I went there to pick something up they didn't want to hand it over because my passport wasn't enough, they wanted 2 types of proof. Very annoying.”

Helpful Report

Posted 7 years ago

Hello Lars, we are sorry to hear of your customer experience. Should you wish to have your item left safe, permission would need to be obtained from the sender as they are our customer. We can only deliver an item as per their instructions. Once, we have received approval to leave safe we can then do this for you. To collect an item from a depot, you would need to take I.D with you that shows the delivery address the item is being delivered to. We understand customers lead busy lives and apologise the service was not what you expected it to be on this occasion. Unfortunately, no delivery details were provided in your review in order for our team to contact you direct and discuss your review further. Our team can be contacted at customer.relations@apc-overnight.com Thank you Leanne customer.relations@apc-overnight.com

Posted 7 years ago

“Shame you cant leave no starts, Item paid to deliver next day and posted in the morning, The place of delivery only 20 miles away. Call them next day all i get not getting delivered today. No sorries no apologies. Unprofessional and unreliable just shows why they have 1 star review.”

Helpful Report

Posted 7 years ago

“Useless! I have taken the day off work specifically to wait for this important delivery. I live in a ground floor apartment and the driver has definitely not been to my door otherwise id have heard it. I popped outside to take the bins out and noticed the card half hanging out my letter box saying id missed them? As I came to the depot in Nottingham to resolve the issue, standing with me was another dissatisfied customer waiting, from the same postcode as me, we were both met by an extremely rude and dismissive manager. Disgusting service and a complete waste of time. Fortunately, after some arguing and me demanding she contact the driver as I would be happy to meet him on his route to get my package if necessary, she did eventually concede and contact the driver to redeliver. In his defence, he did not complain and was polite and friendly when he arrived. Would much rather have avoided this entire scenario in the first place though. This is not the first time this has happened with APC Overnight, yet no other delivery service seems to struggle with delivering items to me. I have no idea how they are still in business and wish there was an option for zero stars!”

Helpful Report

Posted 7 years ago

“I wish that i could give zero stars, what a useless company, whoever covers their Surrey area should be put out of business. Almost every time they miss the deadline, not by minutes but by days, with more excuses that days in the year. I have now stopped using suppliers that choose to use APC as their preferred courier company. I'll be glad when companies like this become extinct, they are dinosaurs in a modern world.”

Helpful Report

Posted 7 years ago

“worst service ever! I waited in all morning - then spotted a card through the letterbox saying they had tried to deliver at 12.38. However I then checked my emails and they had managed to "try to deliver at 12.38" , yet their email was sent at 12.39- obviously hadn't spent any time to rattle the letterbox before deciding they couldn't deliver. When i called the "local" depot, got no satisfaction whatsoever-staff member " disagreed" that this would happen- might as well have called me a liar! I can wait til Monday (this is Friday) for re- attempt- or drive 50 minutes and pick up! absolute waste of money and I won't be ordering from company again if this is the only courier they use! Unfortunate that zero stars is not an option!”

Helpful Report

Posted 7 years ago

“Terrible company. Would not even rate 1 star. Attempted to get my parcel re-delivered to then wait in all day and find out that the guy did not even put the parcel on the list to be delivered!!! So I waited in for nothing!!. Customer service is terrible. The guy sounded like he just woke up when he answered the phone, and then another girl i spoke to had a bad attitude sighing on the phone. I don't know how they're still in business. I know some people dislike their jobs but you're not getting paid to be rude!!”

Helpful Report

Posted 7 years ago

“terrible experience. driver left my parcel at another address without leaving a card. i contacted APC several times ovee the last 8 days and the driver keeps inventing a new location to just deflect and waste my time searching for my parcel around my neighbourhood. he clearly has no idea where he left my parcel. my parcel has contents worth over 40 pounds. APC did not deliver the service promised so i expected to be compensated rather than kept on hold for 10 mins every time i call whilst the agent talks to the driver who has no clue where my parcel is! ive been told to ask around my neighbourhood for a guy called "leo" who apparently signed for my parcel.. im surrounded by 3 large blocks of flats .. are you actually kidding me? how on earth is this a reasonable suggestion?!!!”

Helpful Report

Posted 7 years ago

Apc Overnight is rated 1.4 based on 1,723 reviews