Name: Apc Overnight
Rating: 1.38

“I was text messaged a delivery slot of between 12.23 and 14.23 totally meaningless, why ask a question you already know the answer to, even your answer phone message is last Christmas closing times do you know we're nearly in April perhaps your still delivering parcels from then.”

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Posted 4 years ago

Good Afternoon Nicholas, We are sorry to hear this, we appreciate this has caused you disappointment. Please accept our apologies for this. If you require further assistance, please email us directly so we can help you with this. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“Shockingly bad service. We used to get deliveries from apc once a fortnight and they were always late by 1 to 2 weeks. Thankfully the company sending the parcels now use a reliable courier which delivers on time and has tracking that works. Last Thursday I apparently missed the delivery man/woman however the bell never rand, the dogs didn't bark and their was no postcard to say they had been. Rearranged delivery for Friday using the website and it didn't turn up, promised it would arrive Monday, it didn't, prised it would arrive Tuesday, it didn't, promised it would arrive yesterday and surprise surprise it didn't. The company I am getting the parcel from have been inundated with complaints from other customers and are themselves now moving courier companies. The depot don't answer their phone, and if I could give the company 0 stars I would. If you are a company reading this review, save yourself and your customers unnecessary grief and use a proper professional courier service, not these cowboys.”

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Posted 4 years ago

Good Afternoon, We are sorry to hear this was delayed, we appreciate this has caused you disappointment and frustration. Please accept our apologies for this. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“I paid for next day delivery. I got an email that gave me a two hour window. I tracked my parcel all day, I saw that the driver was in my area all day. Then.. the delivery NEVER happened. The driver chose to not deliver my parcel even though I paid for that particular service. I called their office. The guy on the other end tells me in a blasé tone that it will be delivered tomorrow. No reason was given as to WHY they CHOSE to STEAL MY MONEY FOR SUB STANDARD SERVICE!!! This swindling company deserves a surprise visit from Trading Standards.. then SHUT DOWN.”

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Posted 4 years ago

Good Afternoon, We are sorry to hear this was delayed by 24hrs, we appreciate this has caused you some frustration by being a day late. Please accept our apologies for this. In regards to any delivery charges, please contact the seller of the goods you paid to discuss and recompense regarding the delivery charge you had paid. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“The worst. We spend £100K yearly with them alone and we are treated so badly. They never payout on damages and they damage stuff every week. Never reply to inquiries when items are late or lost and it's almost a daily occurrence with them. Never on time to collect from us. I hate that our business is so reliant on couriers, especially APC.”

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Posted 4 years ago

“Useless. Failed delivery twice despite somebody being in each time. Didn't even make an attempt to call up to my flat to let me know they had arrived. Then told me I had to collect from the depot which is over an hour away. Never had an issue with any other company.”

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Posted 4 years ago

“parcel not delivered, no consignment no given no person to speak to and no target time advised for next day redelivery”

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Posted 4 years ago

“Don’t turn up”

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Posted 4 years ago

“If only you could give 0*. The worst of all deliveries.”

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Posted 4 years ago

“Joke of a company! Ordered frozen reptile food from reputable company, that meant to be delivered by them. I live in bad area, but plenty od courier companies deliverers with no issues. They were happy to take the order, but nothing has arrived. After 2 days (food already defrosted) started to chase the company to find out, that APC won't deliver to my postcode. And they haven't even tried to contact me, the only option I had was to pick it up from their depot (working times same as mine), no option to collect at pickup point (got none). Avoid or expect problems.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“I placed my order and paid extra for next day delivery. I was told that a time slot would be available the evening before the delivery. That did not happen. Today, delivery day I had absolutely no idea what time my drop off was scheduled for. From 8am I tried calling the depot and finally at 9.30 I got through to someone. I was told that I would be number 17 on the drivers list and should expect my delivery to arrive around 1pm. Shortly after ending the conversation a text arrived stating that my delivery would be between 7am and noon. Interesting as this was now 9.32 am!! I have waited in all day and it is now 7.55pm and no delivery. I did not have much success with tracking other than to say that my parcel was out for delivery. However, this evening I did find my reference number on APC PINPOINT and was delighted to discover that the driver was on his way. Apparently, the driver was currently at stop 12 and my delivery was stop 14. However, he was at location 12 as of 5.22 and it is now 8.40pm and his location remains unchanged. I conclude that stop 12 must be where he lives, surely it cannot take 3 1/4 hours to make a delivery. Unfortunately, stop 13 and 14 (me) have had it ! If Pinpoint is accurate, does that mean that my goods remain in the van and parked overnight on the street ? There has been no attempt at delivery, no card. I am furious to say the least. Writing reviews is not something I normally do and if I do, it is usually a positive one. One star is not justifiable but it appears that I have to agree to give one in order to leave my review. Just looked at where the depot is and apparently it is 0.9 miles from my house in South east London which is currently 4 minutes by car. In this case, how can a non delivery be justified ?”

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Posted 4 years ago

Good Afternoon, We are so sorry to hear of your disappointment regarding this delivery. If you require further assistance please contact us directly where we can look into this further for you. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“Unfortunately didn't have a choice about choosing this company. Got a random text saying that my medication will be delivered when I'm in work, so I missed it. I booked a redelivery for 2 days later (a Saturday) and they sent the parcel back to the sender on the Friday, completely ignoring my request for a redelivery on the Saturday. Guess I'll just die.”

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Posted 4 years ago

Good Afternoon, We are so sorry to hear that this happened. If you are having any issues please contact us directly and we can look to have this resolved for you. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“Awful service next day delivery is all lies says out of delivery but they hate delivering on Saturdays. Skipton depot. I waited in when said out for delivery and didn't come, I emailed them too. Really unhelpful I got another parcel coming with them and I expect no less (Apc overnight) more like (apc whenever) Ots should be your correct title as a company”

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Posted 4 years ago

Good Afternoon Steven We are sorry to hear of your disappointment, please accept our apologies for the delay on your order. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

“Unhelpful and can't even deliver to the correct address. Tried contacting them when they said the parcel had been delivered. Do not answer phone or reply to emails. Shame I can't give a zero.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Absolutely useless company! Lies all the time! Don't delivery items in time. Avoid this company.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“I'd give it 0 if I could. Didn't deliver when they emailed and said they would. Didn't prioritise the next day. Didn't deliver the next day. Didn't give a damn when we called to complain.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Useless, I don't even know if they have or have lost my package as the depot wont pick up the phone or respond to emails. Contacting APC directly and they simply say, you need to speak to the depot. I have been trying to make contact for days.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Missed delivery of item on 15/02, driver left (sorry we missed you) card. Advice given on card was to reschedule delivery, which I did for 17/02. Delivery arrived on 16/02 unannounced and left another (sorry we missed you) card. I have attempted to contact APC by phone several attempts and an email without any response to date. APC have contacted the supply of my item stating they will be returning item as they have made 2 attempts to deliver.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“No communication. Did not let us know which day they were delivering and just turned up. Awful customer service who did not know where my parcel was even when checking the system. Rude driver who spoke to my neighbour and said my scanner isn't working so take this for next door. Any company that uses this courier will never be getting my custom ever again!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Worst courier service I had to deal in my life. This place needs to be shut. Bolton site on first place. Ignorance management. Rubbish drivers. No answers for emails. No attempts for re delivery. No call cards. Good luck”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 4 years ago

“Still waiting for my order as I was promised will get it yesterday! No updates ! I’m told the box my items were in has done what what … awful company”

Helpful Report

Posted 4 years ago

Good Morning, Please accept our apologies for any disappointment caused by your experience with us. please email us with your consignment number and postcode if you still require help with this delivery. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

Apc Overnight Reviews

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