Hello Jonothan
Thank you so much for reviewing our printed rope handle bags. We are so pleased to have helped both you and your client. I will pass on your message to Shirley who managed your order.
We look forward to working with you again soon!
Best Wishes
Charlotte
Hi Samantha
Thanks for your review, your feedback means a lot to us!
I'm happy to hear that you will be recommending us.
Have a lovely weekend.
Charlotte
Hello Ann
I'm so pleased you like the Christmas bags, they're very sweet and festive!
We wish you a happy festive season and hope to work with you again soon.
Best Wishes
Charlotte
Hi
Thanks so much for your review, I'm so sorry the outer packaging let us down. This is something that we are currently working on. I hope that with this information you will consider ordering from APL again.
I'm thrilled to hear the boxes are what you wanted and that you are happy with them. I hope you have a nice rest of your week. If you would like any more information please do get in touch.
Best Wishes
Charlotte
“Very pleased with the middle size White with Silver Snowflakes Organza Bags I have purchased in advance preparation for my daughters winter wedding in December 2016. Will be filled with sweets for Wedding Favours. Next working day delivery as promised.”
Hi Sandra
You are incredibly prepared!
I'm so pleased you like them!
We wish your daughter all the happiness in the world and warm wishes for her wedding day!
Have a lovely weekend.
Charlotte
“Very pleased with my boxes! Good quality and impressed that every box is wrapped in tissue individually to protect them. Nice and clear website and easy to find prices and place an order.
The only thing that wasn't great for me was the high postage cost - as I only needed 10 boxes (I do intend to order again though now I know they're good but I'm right at the beginning of my jewellery making business!) the postage was almost as high as the cost of the boxes so made them pretty expensive. The delivery was very fast which is lovely but if I'm honest I would have been happier waiting a week for them to arrive and paying less for delivery. I have recommended your company to my crafty friends already though having said that!”
Hi Susan
Thanks for your very kind and personal feedback, it's so nice to hear your thoughts. We are looking to update our delivery offering shortly, which will help resolve the issues you have expressed. Thank you for recommending APL!
Have a lovely day!
Charlotte
“Website easy to navigate . Order arrived next day as advertised by DPD so usefully I had a one hour delivery slot . Eco friendly black paper rope handle bags are good quality as are the rolls of Christmas ribbon . Very pleased with my order and would certainly use APL again .”
Good Afternoon Susan
I'm so pleased you like the products, the Xmas ribbon is very lovely.
Thank you for taking the time to write such a personal review.
I hope you have a really lovely week.
Charlotte
Hi Helen
Thank you so much for your review of your rope handle bags, I'm thrilled to hear they are what you wanted! They're lovely bags.
Have a nice week, speak soon!
Charlotte
“Ordered on the 08/11 and my order didn't arrive until the 14/11 due to system errors and not having the bags I ordered in stock. Had too call to find out my order hadn't even been picked for dispatch. No offer of a refund for the £6.95 'next day' delivery.
Highly unlikely to ever use APL again due to this. Just not good enough.”
Good Morning Michael
Thank you so much for taking the time to review APL.
I'm really sorry you experienced this problem, I would like to reassure you that it was a one off error and I apologize for any inconvenience caused to you.
I'm very saddened to read that you won't be shopping with us again as we have successfully fulfilled orders on two previous occasions without any issues.
On speaking with you it was clear that we had made an error, however, I believed everything was resolved so I'm very saddened that you feel this way. If we can help you in any way or you would like to discuss the matter further then do please get in touch.
Best Wishes
Charlotte
