“My order was measured and cut to my exact requirements. Customer service was friendly, efficient and very helpful. I will definitely be ordering again soon.”
Good morning Tadinka, Thank you very much for your lovely review! That's really nice of you to say. So pleased you're happy. Have a good week. Best wishes,
Kati
Hi Paul, I am so sorry to hear this. Thank you for bringing it to our attention as we will make sure that our boxes will not be damaged in transit again. If theres' anything we can do please let us know. Hope to hear from you soon and again, we are so sorry that they turned up in that state. Best regards, Kati
“The paper bags we ordered were slightly misshaped from delivery but overall speed of delivery and quality of product for the price was great! Also a helpful, clear description on the website.”
Hi Olivia, I am so sorry about the misshaped bags, I am concerned they were crushed in transit but thank you for bringing it to our attention. On the other hand, I am so glad you're happy with the quality, timing and website. Hope to hear from you again soon. Best regards, Kati
Hi Deepa, Thank you for your review. We just need to make sure there will be no damage in transit to the boxes as it's very important to us everything arrives as it left us. Hope to hear from you again soon.
Best regards,
Kati
“All fine. But you did send me two parcels of boxes rather than the one I ordered. So it meant having to email to get the extra ones collected. But then you did let me keep one extra box so I was happy - because I needed 21 boxes and could only order in 10s.”
“Products are fine - website easy to use; but you'll never get 5 * from me if you insist on charging (excessively) for overnight delivery with no option to wait 3-5 days and not pay high courier charges.
I cant see why you wouldn't give that option - unless you are making small, stealthy profits from overcharging for overnight delivery
BTW the delivery service is, of course, fine”
I'm glad you like the website. We find most of our customers request next working day service for their business, so we use this because it's a suitable option, especially as they have deadlines but we do encourage people to collect items from our warehouse to save on shipping costs if they can.
The great thing about our courier service also is that all orders are trackable and they send texts within the hour to advise on timing.
Have a lovely day and hope to hear from you again soon.
Kati
“As ever excellent customer service, delivery and price. I didn't give Very Good this time because I was a little frustrated by the order basket on your website which didn't seem to save what was in it if I hadn't been able to complete my order there and then, even though I was logged in at the time under my user ID.”
Thank you for your nice comment on our customer service. However, I am sorry you had issues with the website basket, I have passed this on to our IT Dept to resolve the problem so shouldn't happen again.
Hopefully we will hear from you again soon.
Have a lovely rest of the day!
Kati
“Website very easy to navigate and very fast delivery. My only point would be the product looked darker online than in person when received. Thought it would be more of the standard burlap colour.”
Hi Kelly,
Thanks for your very positive comments :)
I'm so sorry the colour wasn't exactly what you were expecting, I will definitely check the remaining stock and speak to our supplier to make sure that we are meeting our customers expectations. We've not had any previous feedback about these bags so I will look into this now.
I hope you have a lovely weekend.
Charlotte
“Very prompt delivery of stock items - couldn't ask for more.
However the service with bespoke printing of boxes leaves a lot to be desired. In particular, dealing with this service is very frustrating - the person I deal with doesn't seem to 'have their eye on the ball'.”
Good Morning Andrew
Thanks for your review. I'm pleased to hear that the stock items you ordered arrived on time.
I'm sorry you felt there was some confusion with your order of printed boxes. You placed a pre-order before Christmas and we processed the order for you with the agreement that we would print them upon their arrival and after receipt of payment. We received payment last week and thereafter were able to produce the printing plate for your boxes and we put together a visual proof for you, which was approved.
I have checked the corresponding emails and have discussed the matter with our team member who you spoke to. I apologise if you felt there was some confusion, however, we were not aware of this, if we were we would have completely reassured you that everything is under control.
Please contact us if you require any further help.
Best Wishes
Charlotte
