“Friendly team, reliable service. A bit optimistic about delivery times for printed bags, but if you just add another week or two onto your own deadline when ordering you should have no problems. Good next day delivery for none printed bags. Been using them for 5+ years and intend to carry on. I'm sure you could find better prices if you hunt around, but I would rather have a competitive service with no hiccups than a world beating price for goods that I then have to spend time chasing, checking for quality, returning, demanding refunds and waiting for replacements while my business suffers.”
“Great site, easy to find what I needed. Great service. Delivered on time and such a joy to find somewhere where you can get what you need in one of those panic moments.
So good to see next day delivery without paying through the nose for it.
Great product and great service. Will certainly use these guys again”
“While the quality of the product is brilliant, we were stringed along with delivery times for around 3 months. We were informed at the start of the order that only a partial delivery would be made with the remaining quantity being delivered very shortly. We were given dates, but once those dates passed and our emails were ignored, I chose to phone up. I was then given further dates which were missed again missed. Final delivery of the complete order was delivered shortly 3 months of the initial placement.
Again, the quality of the final product was brilliant, I would just avoid trusting their delivery time estimates on back-ordered stock.”
The customer’s order was placed with the understanding that the majority of their purchase would need ordering from overseas. As customer states the order was for more than we had in stock and we informed them of this straight away.
Unfortunately there was an unforeseen delay between our supplier finishing the bags and our shipper in the Far East collecting them. This meant it took 5 weeks for the bags to arrive instead of the 3 weeks approx we advised…this was our fault and we are sorry.
On arrival in the UK our factory processed the job as quickly as they could.
We were late replying to an e-mail chaser for which we apologise.
This is a rare occurrence and we let the customer down. We will make sure everyone is kept better informed in the future.
We are pleased to hear that you are happy with our service and products. We are sorry and shocked to learn about the condition of your delivery, this is unacceptable. To ensure this doesn't happen again we will contact our courier to inform about your experience. Thank you for your review, we hope you order again soon.
“I was very pleased with the efficient service you provided. I received my goods within the timescale and will be using your services again.
Marianne, London”
“I contacted APL because we wanted to give a small carrier bag of apples to everyone on our estate. We are a voluntary community organisation and don't have a lot of money. The APL guy took that on board and found us a solution that was perfect both for the job in hand and our budget. We were not going to make APL rich, and I was very impressed that nevertheless you listened and responded in a thoughtful, sympathetic an practical way.”
“This isn't something I particularly want to 'tell others'. I think your service is really good. The only issue I have is with the couriers you use, who delivered to the attendants rather than to the shop (which was open at the time they were due to deliver) which meant I got the carriers a day later than I should have. Not your fault directly, but still irritating!”
