“I went searching on-line for strong mailing bags of a size to fit out product. I found just what I was after on the APL Epress web site. The price was very much better than what we had been paying to another supplier, and the goods were delivered on time. I did not use the tracking facility but it was re-assuring to know that the order was being monitored. What a change to the post office!
I shall certainly be using APL Express in the future, and to this end I have bookmarked their site on my PC.
John Matthews
Tel-bureau Technologies Limited
Swansea”
“Although normally we get a good service, on my last order, I needed it by a certain date and promised the delivery and it didn't arrive. It was an emergency as we where exhibiting at a very large show and had run out of carrier bags, was then promised delivery direct to the show, this did not happen. We had to buy bags from another trader at the show and on our return back the next week to our office - they where waiting for us !! Delivery was done to the wrong address. On top of this, only 200 bags where sent instead of 300 and the printing on the bags was of poor quality. Sorry APL - but need to get it better next time!”
Sorry, after 9 good print orders delivered, we goofed on the 10th. We made, with hindsight, an unrealistic promise to print and deliver within 5 days of order. It was made by a well meaning staff member while our print manager was on holiday. We have now seriously beefed up on holiday/sickness/disaster cover, by recruiting more brains and bodies to join our team. We have also beefed up on our training and systems. SO: It would not happen again, and we apologise to Mrs Arnold-Jones. We're going to phone Mrs Arnold-Jones to apologise and ask about the print, because it's the first we've heard of it. Obviously, if there is a prob, we'll deal with it.
“I've always been very happy with the products sent to me by APL. The delivery speed is really great - very helpful when you are in a shop and need things very quickly.”
“Prompt service, good information about whereabouts of order, left where I asked, when they said they would and the merchandise was as described on the website. Very good!”
