Hi Naima
Thank you for taking the time to review our white twist handle carrier bags! I'm so pleased you like them.
I hope you have a great week.
Charlotte
Hi Christina,
Thank you for taking the time to review our natural gift boxes, I'm so pleased that you like them! It would be great to see some photos of how you are personalising them! Have a lovely weekend!
Charlotte
“Without a doubt a first class experience! I found you via google. I found what I wanted on your website very quickly! As soon as I updated the shopping cart it told me how much it cost including delivery (one online shope had my go through 6 various stage before adding VAT and p & P right at the last stage!). Within about 5 mins of ordering I've received an email saying my order was marked for dispatch - Amazing! and I received it the next day - fantastic! Oh, and your price are great! I really don't think you could beat or improve on this kind of service - world class!
Regards
Brent Hardy”
Hi Brent
Thank you so much for your very detailed review, I read your feedback aloud to the office as it really made me smile. It makes our jobs really fulfilling to get such positive feedback! I hope you have a wonderful weekend!
Thank you for your order!
Charlotte
Hi Wendy
Thank you for your review of our counter bags, I will share your comments with our fulfilment team as they will be pleased to hear your feedback.
Thanks ever so much, enjoy your weekend!
Charlotte
Hi Kathryn,
Thank you for your review of our black and brown twist handle carrier bags, I'm pleased you love them. Your comments around our service and staff are really great, I will share these with our team.
I hope you have a great week.
Charlotte
Hi Jeff,
Thank you for your review of our gift boxes. Your feedback has really put a smile on my face, it's so nice to receive such wonderful comments and to know we are helping drive your brand. I hope you have a great week.
We look forward to working with you again soon.
Charlotte
“sorry - I did call couple weeks ago to say that on my previous order I received a small batch of damaged carriers but discarded them - was told that I needed to save them, I would have been happy if you gave me 100 free carriers or something similar. secondly after placing an order for green carriers and waiting nearly 2 weeks - I finally called your team up, and after you team going down to the warehouse realized that you do not have green in stock, so checked with me and I was ok with blue..........if I was notified earlier that you do not have the stock, it would have saved time contacting me earlier rather than me calling you after 2 weeks. otherwise im happy.”
Good Morning Harjinder,
Thank you for your feedback. In regards to your order placed on 29/09/14, I would like to apologise as on this occasion as we didn't achieve our normal high standard of service. The item that you ordered wasn't available on fulfilment and we should have immediately contacted you to let you know. There was a lack of communication on our part and we are extremely sorry. I have spoken to my colleagues regarding your experience to avoid this happening again in future.
In your comments you have highlighted that you received some damaged carrier bags in a previous order. I'm extremely sorry that you were sent faulty carrier bags, this is very rare. If you had contacted us on receipt of the bags we would have gladly swapped them for you. We would have returned the damaged bags to our warehouse for further inspection of the cause as we pride ourselves on supplying high quality products.
I'm pleased to hear that these two issues aside, that you are happy. I hope that the way your feedback has been dealt with restores you confidence in APL and that you order from us again in future.
I hope you have a nice week
Charlotte
“I was very pleased with my carrier bags and they where a great price. Just what i needed for my new shoe shop. Will be making an other order when i need more.
Thanks McCollums Shoe Shop”
Hi Johanna
Thank you for your review of our white carrier bags, I'm so glad to hear that you like them. I hope we can work with you again in future and wish you every success for your new shoe shop!
Have a lovely week
Charlotte
“I found the website easy to use and when I needed extra assistance I called the helpline and received very courteous and useful advice. The items I ordered were delivered very quickly and the package-tracking emails and timed delivery were an extra bonus and very helpful indeed. When the items arrived, I was pleased to see that they looked even better than they looked on the website. Overall, a very pleasant and convenient shopping experience and I will not hesitate to use APL again in future.”
Hi Margo,
Thank you for your very detailed review.
On this occasion you spoke to me on the phone! It was a pleasure to talk with you and understand what your are using the organza bags for. It sounds like we maybe able to help you with other items too, so I'm pleased to hear you will order from us again! I hope your event goes well!
Have a wonderful weekend!
Charlotte
“Excellent service, very quick delivery and very pleased with our new packaging at a great price. Perfect! We will definitely be using again for our business. Many thanks.”
Hi Claire
Thanks for your review, I'm so pleased you love the white mailing bags and think they are perfect! What a lovely review! I'm very glad to hear you plan to order from us again. Have a wonderful rest of the week.
Charlotte
Hi Tara
Thank you for taking the time to review our service and products. I'm so pleased you are happy with the quality of our brown twist handle paper bags. We work very closely with our couriers interlink to ensure we offer a competitive and quality service for our customers, so we really appreciate your comments. I hope you have a great week.
Charlotte
