“As alway, the service received was excellent, the order dispatched promptly and the products exactly what was needed.
Thank you APL for being a great supplier!”
Hello Christina
Thank you so much for your very positive review, I'm pleased you are so happy with the pink tissue paper and gloss rope handle bags. We are looking forward to working with you again soon!
Charlotte
“My order arrived very quickly, but inadequately wrapped. The box was actually open with the single strip of sellotape ripped right off.. as far as I could tell everything was there, but as the bags were loose inside the box some may have been missing.”
Good Morning Douglas,
Firstly I would like to apologise, I'm ever so sorry that your delivery did not meet our normal high standard. I have investigated the issue further and have spoken to My Warehouse Manager Jo, she is sure that the tape we put on the box has been caught and ripped off during the last leg of transit. Our courier partner Interlink do reseal any boxes with a special tape that reads ‘resealed by Interlink’, indicates that this issue happened between leaving the depot and getting to you. I have personally spoken to our Warehouse Team regarding your order and have asked them to use more tape to seal the boxes - to avoid any future errors. I would like to thank you for your business; I hope that the way I have responded to your feedback has restored your confidence in APL. If I can be of further help please do get in touch.
Thank you
Charlotte
Hi Austin
Thank you for reviewing our brown twist handle paper bags. We really appreciate your feedback and hope to see you order again soon.
Have a great week
Charlotte
“Customer Service is excellent. I had a problem and it got sorted in the blink of an eye and with no hassle - just the kind of company I like to work with. Jo Ellen Grzyb, Director, Impact Factory”
Hi Jo Ellen,
Thank you for taking the time to leave such a kind review. It's wonderful to hear that we resolved your issue so promptly. We hope to see you order again soon.
I hope you love the orange twist handle bags.
Thanks
Charlotte
“This was my first time using APL, and it most certainly will not be the last. Competitively priced (including free delivery), good quality products and excellent communications. The SMSs detailing the delivery time were the icing on the cake. Exactly the sort of service my small business needs!”
Hi Edward
Thank you ever so much for your very kind review! It's terrific to hear you'll be shopping with us again! We wish you every success with your business!
Charlotte
“I am launching a business and searched for ages to find the right packaging. Once I found APL I will never look anywhere else. They have everything, the best of everything, and the best customer service. I had a set idea of the packaging I wanted for my product, and was convinced that a box was the way to go.
I spoke to Charlotte a few times who guided me through various options and sent me some samples, including a genius alternative idea for packaging... This idea has revolutionised my packaging and I now have gorgeously gift wrapped products that are not only easier to pack, but less money too...
All round brilliant - thank you!!
Melanie Chiknagi from Picklebee”
Hi Melanie,
Thank you for taking the time to write such a positive review. It was a pleasure speaking with you and learning about your business. It sounds like a fantastic opportunity and I’m really looking forward to working with you again. I’m so pleased to have helped you and Picklebee! ! You have my contact details so please keep in touch and let us know how you getting on.
Have a great afternoon,Charlotte
Good morning Graham,
I'm so pleased that you love our tape handle paper bags. We really appreciate your comments about our service.
We hope to see you order again from us soon.
Charlotte
Hi Cheryl,
Thanks ever so much for your review, I'm so pleased you love the boxes and bags you ordered from us. I hope you enjoy the rest of your week!
Charlotte
Hi Maria,
Thank you for your review of our frosted carrier bags, I'm so pleased you like them. We have invested a lot of time and effort making our website user friendly, so I will share you comments with our team - they will love to hear your feedback!
Have a wonderful week!
Charlotte
Hi Claudia,
Thanks ever so much for your review of our website, I hope you love the bright pink twist handle carrier bags and you order from us again soon.
Have a nice week.
Charlotte
“Excellent service & fast delivery thank you. Love the boxes will look great with my Doggy treats in them for Christmas. Would definitely use again & recommend.”
Hi Jackie,
Thank you for your review of our pop up boxes and plastic carrier bags, it's great to hear they are what you needed for your busy Christmas period. We look forward to working with you again. Have a wonderful week, thank you.
Charlotte
Hello Paul,
Thanks for your review of our rope handle bags, it's wonderful to hear exactly what you wanted. What a truly brilliant comment regarding our telephone customer service, I will share it with the team! Thank you!
Have a wonderful week.
Charlotte
“Great customer service with happy helpful staff on the end of the phone. I have always been guaranteed a next day service, if of course the product I was after after was in stock. I have not been let down yet.
Good job APL.”
Hi Simon,
Thank you for taking the time to review our luxury black boxes, I'm very pleased you like them. I will share your comments with the team regarding our telephone customer service - they will be very happy to hear your feedback.
We hope to work with you again very soon! Have a wonderful week ahead.
Charlotte
Hi Bambi
Thank you for your review of our luxury gift boxes, I hope they are everything you wanted. I'm very pleased to hear the products arrived quickly. I hope you have a good week and we get the opportunity to work with you again soon.
Charlotte
“This was my second order with APL and a considerably smaller one than the first but I am pleased to report that the goods arrived promptly and in good condition as expected.
Web site is really easy to use and ordering and payment options simple to follow. Shame all online odering systems are not as easy. Thanks KP in Norfolk”
Hi Kevin
Thank you for taking the time to review our black earring boxes, I'm thrilled to hear that the boxes arrived in good time and you are happy with the quality. I am so pleased to learn that you found our website and ordering process easy to use, I will feed your comments back to our team - they will be so happy. Thanks ever so much. We look forward to working with you again soon! Have a great week.
Charlotte
