Hi Lesley,
Thank you ever so much for your review of our Matt White Rope Handle Carrier Bags and for your comments about our service too.
I hope you have a lovely week.
Charlotte
“Very helpful, friendly service from Shirley and quick sending of sample through to me and fast delivery of larger order. Will be ordering again (hopefully if you have my metallic pink envelopes in stock!)”
Hello Rachael
Thank you ever so much for your review of our metallic pink mailing bags. I have read your review to Shirley who is "thrilled" to hear your comments! I'm afraid that as standard we aren't stocking the metallic pink mailing bags any longer as they weren't a popular seller for us. However if you wanted to order a large amount of them please do get in touch and I'm sure that we could be of help to you. Have a wonderful week!
Charlotte
“five star service from APL Express, have ordered from them a few times and my goods was dispatched the next day. will recommend it to anyone and will for sure continue to buy from APL.... thanks guys”
Hello Patrick,
Thank you for your very kind comments about our products and service. It's so nice to receive such positive comments and we look forward to working with you again in future! Thank you for your business.
Charlotte
Hello Barbara, Thank you for your comments! I'm so pleased that you were happy with your second order. I will share your feedback with the team. I hope you a have a great week. Charlotte
“Website was easy to use to find the products that I wanted. Delivery was fast and was exactly as I was told when purchasing my products. My products were good quality and I am very happy with my purchase.”
Hi Adriane
What a very kind review! I'm so please that you found everything you wanted and that you are happy with the quality of the kraft paper bags. I hope we can work together again soon!
Have a nice week
Charlotte
“I was very impressed with the website. It was easy to use. The order arrived the next day and was exactly what I wanted. Overall i was very impressed and will definitely use APL again.
Many thanks!”
Hi Andy
Thanks so much for your review of our Christmas carrier bags. I'm thrilled to hear that you found our website easy to use. I hope you have a great week!
Charlotte
“Found APL on the Internet when looking for tissue paper. They were quick to respond to my order and the parcel arrived the next day. The product was excellent and perfect for the job I needed it for.....thank you!”
Hi Kim
Thanks ever so much for your review of our cream tissue paper. I'm so pleased that you like it. Thank you for your order and I hope we can work together again soon!
Charlotte
“Sadly we had to return our order as the colour was not as the image on the website. We
wanted a pale gold but the reality was more like bronze.
Sorry to be picky but we are in the design business and colour is very important to us.”
Hi Carol,
I’m sorry that the gold tissue paper that we offer is not the tone that you are looking for. We have sold lots of this tissue paper and we have not had any feedback regarding the shade, or had any comments about the colour being more of a bronze. As you have discussed with my colleague Shirley we will arrange for the tissue to be collected and we will happily refund you. I can only apologise on this occasion our product did not meet your expectations. I hope that we can do business with you in future. Have a great weekend.
Charlotte
“This was our second order online and both times, has been easy to do. The item we wanted was easy to find initially, easy to see the size options and very easy to make payment. I like the fact that you don't have to register and remember login details etc.
The goods came the day after I ordered them and were well packaged. Thank you.”
Hello Judy,
Thank you for your second order. I'm so pleased you found the bags you wanted so 'easily' . I will share your feedback with our Warehouse team as they will be delighted to hear how happy you are with our packaging.
We look forward to working with you again in future.
Charlotte
“I was delighted with the speedy delivery and the quality of the products. The tissue paper I ordered wasn`t in stock, but I had a phone call asking if I would like a different one but I waited for the white tissue which was placed on back order.
I`m highly satisfied with all products as is one of my crafty friends who also deals with your company. I will certainly be ordering again in the future.”
Hi Mollie,
Thank you for taking the time to review APL and our products. We really appreciate your feedback and I'm thrilled to hear you plan to order from us again. Have a lovely week.
Charlotte
“Great Company to deal with, Customer Service is A1 and products are always of a good standard.
Would recommend this company to anyone !!
Highlight of last year was receiving a signed Christmas Card off the whole team... you don't see that very often nowadays !!”
Hi Vesna,
Thank you ever so much for your very kind review. It is so great to hear you recommend us as a supplier. It's almost that time of year again... getting the entire team to sign the Christmas cards. It is a bit of a mammoth task for me, however it's important we show you how much we value your business, and what better time to do this than Christmas? I hope you enjoy the upcoming festive season and get a chance to relax! We look forward to working with you again.
Charlotte
“Easy to use site, great product and everything delivered quickly - only reason the rating is not Very Good - is a narrow range of bag for the seasonal selection...maybe I want too much!”
Hi Jane,
Thank you for your review of our carrier bags. I'm sorry that we haven't got all the Christmas bags you wanted. With regards to our Christmas collection we have stocked-up on the best selling bags from last year and have added gift boxes, organza bags and range of tissue and ribbon. If there are any particular Christmas bags you would like to buy from APL please do let us know and we will review them for our 2015 Christmas collection.
I hope you love the Santa and Bauble bags you purchased.
Thank you for your business.
Charlotte
Hi Jonathan, thanks for this great review! Glad to hear you're enjoying your boxes and that you're pleased with our service. We look forward to working with you again in the future.
Have a good weekend!
Dominic
