AppInstitute Reviews

4.47 Rating 92 Reviews
88 %
of reviewers recommend AppInstitute
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
Appinstitute state that you will not pay until your app is published. They took the full payment immediately, when I contacted to say I wouldn't be ready to publish until August they refused to refund me, despite the fact I cannot use the service because I dont have an app to publish.
I have raised the fact that under consumer law for distance selling they have to refund and cancel within 14 days and they refuse to do this. When viewing their facebook page there are many people in the same situation.
When I contacted my bank I also found my card had been stopped due to two fraudulent charges, one in China and one in Luxembourg. Appinsititute are the only people this card has been used with for months so its an odd coincidence that this happens the day after they take a payment incorrectly.
David Hall, from their customer service is very unhelpful. I have gone from an excited customer looking to start a long relationship with them in August, to someone who is now having to look at taking legal action against them.

I would not recommend them to anyone.
Posted 4 years ago
We had been with Appinstitute for years and then the cost went up by double. Communication about price rise was through their own internal messaging system even though they had previously sent communications by email. No one had ever used this message system as the app we had was self supporting. Very sneaky and very arrogant head of customer service. Be warned if take them on you are locked in to them and you will lose everything if you are not happy.
Posted 1 year ago
I designed my app with Appsme in January and it was easy, quick and efficient. I have been delighted with the slick look and ease of use for both amendments and my clients to use. Since the merger with Appinstitute my App looks like a budget amateur job. The content has been moved all over the place, It has a clunky dashboard. The support team go home mid conversation and am left to try and change the design myself with their limited tools. I had a front page picture on my original App and to add it back will cost £25 and the same each time I change it. I couldn't be more unhappy. I use this app for all my online bookings and i am now embarrassed that my clients will look and see how bad it now looks. I know 344 clients have downloaded it as iI have been watching it grow over the last 9 months the analytics now say I have had 10! the migration process just has not worked and I will now be looking for a new platform.
Posted 3 years ago
Great business to work with, quick support and fantastic product.

Thanks for all your help with my app

Posted 1 year ago
Couldn't seem to get my app approved with the other platforms I tried working with, but AppInstitute had my app on the App Store within a couple of days, so pleased with the service just wish i'd gone with them sooner
Posted 1 year ago
Customers are really enjoying the loyalty card in our app, it's nice to be able to offer rewards and keep track of which customers are using them, rather than the our old card stamp system

Impressed so far, looking forward to promoting this further.
Posted 2 years ago
Over priced, slow platform, huge mistakes when they submitted my apps to the app stores, and when I cancelled they suddenly charged my cc $700! Total rip off!
Posted 2 years ago
Easy to use product, I made my app in hours, support was bang on as well, nice work guys n girls of AppInstitute!
Posted 3 years ago
I was previously with AppsMe and came across to AppInstitute, I am delighted with the support i have received since, the team on the live chat are extremely helpful and i'm delighted i've made the switch!
Posted 3 years ago
Despite a few issues with the submission process - our app was successfully published to the app store. Customers love it!
Posted 3 years ago
The support team were a pleasure to work with. Overall it was a relatively easy process - AppInstitute comes highly recommended.
Posted 3 years ago
Same as other reviews here. Everything was fine for a few months, app worked well, customer service was good then suddenly..... huge price increase with no notice and totally dismissive of our complaints. Beware.
Posted 1 year ago
Had the app for two years and it worked OK for what we needed. Then suddenly our subscription price was more than doubled without any notification from Appinstitute followed by a point blank refusal for a refund... then no communication at all. We had to complain to our bank who refunded us and are now chasing up this company
Posted 1 year ago
Really good live chat service, were able to help me through app creation in a simple manner.

Very pleased with the end product I could create with you guys! Thanks
Posted 2 years ago
This company is not able to have any mobile apps approved at all, their customer service is pretty bad, really hard to understand their builder, apps look terrible, there are so many better options out there and this company is essentially unable since all apps are being rejected by Apple.
Posted 3 years ago
AppInstitute is rated 4.47 based on 92 reviews