“Same as other reviews here. Everything was fine for a few months, app worked well, customer service was good then suddenly..... huge price increase with no notice and totally dismissive of our complaints. Beware.”
They offer poor customer service and refuse to issue refunds to customers whom are totally clueless about upcoming charges. Even if you removed your credit card information from the website and had previous upcoming charges voided, they still process charges again without your consent.
While trying to get my refund for an app that never worked, that I thought wasn't published. I received nothing but a scolding from their employee David, followed by a swift phone disconnection in my ear.”
“Had the app for two years and it worked OK for what we needed. Then suddenly our subscription price was more than doubled without any notification from Appinstitute followed by a point blank refusal for a refund... then no communication at all. We had to complain to our bank who refunded us and are now chasing up this company”
“We had been with Appinstitute for years and then the cost went up by double. Communication about price rise was through their own internal messaging system even though they had previously sent communications by email. No one had ever used this message system as the app we had was self supporting. Very sneaky and very arrogant head of customer service. Be warned if take them on you are locked in to them and you will lose everything if you are not happy.”
“Horrible customer service. Interface has glitches that would not deliver the app as immediately as promised in the introduction. Took all of my money up front. Buyers beware customer service/tech service could not be reached by phone, chat and answers to email automated. Wouldn't give me my money back.”
“This company is not able to have any mobile apps approved at all, their customer service is pretty bad, really hard to understand their builder, apps look terrible, there are so many better options out there and this company is essentially unable since all apps are being rejected by Apple.”
“I designed my app with Appsme in January and it was easy, quick and efficient. I have been delighted with the slick look and ease of use for both amendments and my clients to use. Since the merger with Appinstitute my App looks like a budget amateur job. The content has been moved all over the place, It has a clunky dashboard. The support team go home mid conversation and am left to try and change the design myself with their limited tools. I had a front page picture on my original App and to add it back will cost £25 and the same each time I change it. I couldn't be more unhappy. I use this app for all my online bookings and i am now embarrassed that my clients will look and see how bad it now looks. I know 344 clients have downloaded it as iI have been watching it grow over the last 9 months the analytics now say I have had 10! the migration process just has not worked and I will now be looking for a new platform.”
“Appinstitute state that you will not pay until your app is published. They took the full payment immediately, when I contacted to say I wouldn't be ready to publish until August they refused to refund me, despite the fact I cannot use the service because I dont have an app to publish.
I have raised the fact that under consumer law for distance selling they have to refund and cancel within 14 days and they refuse to do this. When viewing their facebook page there are many people in the same situation.
When I contacted my bank I also found my card had been stopped due to two fraudulent charges, one in China and one in Luxembourg. Appinsititute are the only people this card has been used with for months so its an odd coincidence that this happens the day after they take a payment incorrectly.
David Hall, from their customer service is very unhelpful. I have gone from an excited customer looking to start a long relationship with them in August, to someone who is now having to look at taking legal action against them.