Aquapet Reviews

Name: Aquapet
Address: Kingsfield Road, Barwell
Rating: 4.83

4.8 Rating 6,121 Reviews

96 %

of reviewers recommend Aquapet

4.8

Based on 6,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455843400

Email:

sales@aquapet.co.uk

Location:

Kingsfield Road
Barwell
LE9 8NZ

Write Your review

Tell us how Aquapet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aquapet 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery stated my goods will arrive by 18th April but today I have not received them.very poor service.I wonder if your business a sham business.I want my goods.”

Helpful Report

Posted 6 years ago

“Haven'e as yet received my order!!!!!!!”

Helpful Report

Posted 6 years ago

“Not what I wanted 1 tank instead of 2 and no lid.”

Helpful Report

Posted 6 years ago

“Still waiting for delivery🤔”

Helpful Report

Posted 6 years ago

“Love how the email say 'Your opinion matters to Aquapet' Such a shame that's untrue. Order received damaged, absolutely no fragile or glass warning stickers on the parcel then wouldn't reship due to most likely costing them too much. First time purchasing and won't be coming back.”

Helpful Report

Posted 6 years ago

“Still to receive my item. Was posted 5 working days ago and still no sign of it. Contacted aqua pets and was told that it was on its way. Again that was 2 days ago.”

Helpful Report

Posted 6 years ago

“Tiny bunch of Cuba. Forget it!”

Helpful Report

Posted 6 years ago

“The money is debited from my bank account but I have not received my order.”

Helpful Report

Posted 6 years ago

Hi Gary, I've checked the tracking number for your order - it was left in a requested Safeplace on the 4th December. Royal Mail should have left a card at your address specifying the location of this safeplace. If you have any other problems, please don't hesitate to get in touch with us via email (sales@aquapet.co.uk) or by calling (01455 843400) Thanks, Aquapet

Posted 6 years ago

“I purchased a tank but it was much much smaller than it looked in the photos it also is made out of very cheap materials that are flimsy and its very hard to open. I am disappointed with the quality of customer service aswell with the purchase of this product”

Helpful Report

Posted 6 years ago

Hi, thank you for your review. We're sorry to hear you are disappointed in the tank you bought from us. If you are dissatisfied you can always send the item back to us via the eBay returns system. We would like to hear more about the quality of customer service you were provided with, so please contact us at sales@aquapet.co.uk at your convenience. Thanks, Aquapet

Posted 6 years ago

“click on photo to which part I wanted sent wrong part had to adapt the fan paid £30 but to send back would of cost me £7 and wait another week not very happy”

Helpful Report

Posted 7 years ago

“Immediately after place the order I realized that the address was wrong and I sent a message to this seller in order to help me to correct the address. This seller do not only made himself available to help but also sent the item to the wrong address knowing it. Very bad seller I recommend to search for another one. Regards”

Helpful Report

Posted 7 years ago

“not effuiocgjvghnm”

Helpful Report

Posted 7 years ago

“Item came broke very disappointed!”

Helpful Report

Posted 7 years ago

“The item has not been delivered”

Helpful Report

Posted 7 years ago

“Still waiting for it to arrive!!”

Helpful Report

Posted 7 years ago

“The filters I ordered do not fit my flower water fountain, they are too big”

Helpful Report

Posted 7 years ago

Hi - Unfortunately you have a counterfeit version of the Flower Cat water bowl which is why the filters do not fit. Aquapet

Posted 7 years ago

“Was told the delivery would be made on the Wednesday/Thursday this week , it’s now Friday evening and I still haven’t received my order.”

Helpful Report

Posted 7 years ago

“I am still waiting for my purchase to be delivered bearing in mind it said 48 hours I'm still waiting after 7 days. I won't be ordering again.”

Helpful Report

Posted 7 years ago

“The item blew up”

Helpful Report

Posted 7 years ago

Hi - This item coverts Flat 2 pin plugs to UK 3 pin plugs - as it says it doesn't change the voltage. connecting USA 120V items to 240V UK supply is not good! Aquapet

Posted 7 years ago

“Won't use it agin”

Helpful Report

Posted 7 years ago

Aquapet is rated 4.8 based on 6,121 reviews