Aquapet Reviews

Name: Aquapet
Address: Kingsfield Road, Barwell
Rating: 4.83

4.8 Rating 6,121 Reviews

96 %

of reviewers recommend Aquapet

4.8

Based on 6,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455843400

Email:

sales@aquapet.co.uk

Location:

Kingsfield Road
Barwell
LE9 8NZ

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Aquapet 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aquapet dispatched item on 24 hour delivery. Royal Fail have told me it will be delivered a WEEK later. Not Aquapets fault, but having paid for express delivery, they should consider using another courier.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about Aquapet! We truly appreciate your honest thoughts and opinions. We use a variety of couriers, including Royal Mail, Parcel Force, Evri, UPS, and DPD. All couriers can sometimes run into problems that are completely out of our hands, so it doesn’t matter which we choose as we don't know beforehand (we wish we could) if they are going to come across an unknown problem. We can only hope that your order reaches you in perfect time and condition. Warm regards, Rich

Posted 2 years ago

“My first order was cancelled without warning or apology because I'd used a discount code that Aquapet claim isn't theirs. This resulted in me receiving my item much later than planned because I had to wait for the refund to hit my account before I could reorder. My rating would've been higher if Aquapet had admitted they'd forgotten to deactivate the discount code or at least apologise (I recognise that system errors can happen but the message from Aquapet took no responsibility for the mixup whatsoever). That said, once I'd ordered for the second time delivery was very quick and the item is perfect. Much cheaper than buying direct from the Catit store!”

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Posted 2 years ago

“Still not received.”

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Posted 3 years ago

“Item arrived within a few days. It was easy to assemble and install, however it suddenly started to make a lot of noise after a few hours, which is disappointing.”

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Posted 3 years ago

“still waiting for delivery.”

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Posted 4 years ago

“Hi I’m still awaiting my delivery- perhaps delayed owing to bank holiday”

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Posted 4 years ago

“still waiting”

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Posted 5 years ago

“Post office delivery was poor....impeller should have been easily put thru letterbox...we got a non delivery card...now have to drive to sorting office 7 miles away to retrieve....parcel too big to put thru letterbox !!...either packaging too big or postal service poor...could have been left safe or left with neighbour...not happy”

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Posted 5 years ago

“Unfortunately the item doesn't look as nice as the photos. For reference I ordered the red coloured one. I expected slightly better for £4.49, although in hindsight these decorations often cost a lot more at exotics stores so you get what you pay for I suppose. Either way I doubt my gecko will mind.”

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Posted 5 years ago

“Havnt received it yet”

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Posted 5 years ago

“Needy!! Wants to be liked. Always wants people to review them.....”

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Posted 5 years ago

“Ok for now !”

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Posted 5 years ago

“Price is expensive”

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Posted 5 years ago

“NOT GOT IT YET ?”

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Posted 5 years ago

“Excellent product and packaging. Although arrived 3 days later than it should have, as I payed for next day delivery.”

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Posted 5 years ago

“I can't remember what I ordered”

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Posted 5 years ago

“The filters i ordered haven't arrived”

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Posted 5 years ago

“Not as bushy as I expected but ok. Speedy delivery”

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Posted 5 years ago

“I have not recieved the product yet”

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Posted 5 years ago

“Delivery time and price were excellent but packaging was poor. The box arrived crushed and contents had spilled into postage bag. Luckily thee was no damage.”

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Posted 6 years ago

Aquapet is rated 4.8 based on 6,121 reviews