Aquapet Reviews

Name: Aquapet
Address: Kingsfield Road, Barwell
Rating: 4.83

4.8 Rating 6,121 Reviews

96 %

of reviewers recommend Aquapet

4.8

Based on 6,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455843400

Email:

sales@aquapet.co.uk

Location:

Kingsfield Road
Barwell
LE9 8NZ

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Aquapet 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed so far Aquarium light arrived on Thursday and I have tried all sorts to contact aquapet regarding the fact that it doesn't work with no joy I have emailed messaged and phoned and no answer to any paid around 37 pounds Not happy”

Helpful Report

Posted 8 months ago

Dear Pamela,We want to express our sincere gratitude for taking the time to provide us with your feedback regarding your experience with Aquapet. Your willingness to share your thoughts is truly appreciated. Firstly, we would like to extend our sincerest apologies for the inconvenience caused by the faulty aquarium light. We understand how frustrating it can be when a product does not meet your expectations, especially after investing your hard-earned money. We are truly sorry for the lack of response to your emails, messages, and phone calls - this is certainly not the level of service we strive to deliver. Your feedback is crucial in helping us identify areas where we need to improve, and we genuinely value your input. We would like to resolve this issue promptly for you. Could you please provide us with more details about the problem you are facing with the light? Additionally, if there is any specific way in which we can make it up to you, please do let us know. Once again, we appreciate your feedback and apologize for any frustration or inconvenience caused. We value you as our customer and will work diligently to ensure that your future experiences with Aquapet are nothing short of exceptional. Thank you for your understanding and we look forward to hearing from you soon. To contact us try 01455 843400 Sales@aquapet.co.uk or Best

Posted 8 months ago

The little chat button on the home page, you can even whatsapp us on 07743649308. Kind regards Rich

Posted 8 months ago

We are open 9:30 - 4:00pm Monday to Friday Out of ours use either the chat button or WhatsApp Regards

Posted 8 months ago

“I have ordered many things for reptiles from Aquapet over 18 months and the quality and value has been very good ,the only problem with them is when they sell out of products especially uv tubes and ballast units they dont restock but keep them on the website ,out of fourteen products six have been sold out for at least a year ,what is the point of still advertising them when you havent got any and by the looks of it never will.Same with backgrounds three out of four sold out”

Helpful Report

Posted 8 months ago

Thank you for being such a loyal customer over the past 18 months! We're thrilled to hear that you've enjoyed our quality and value. Now, about those elusive UV tubes and ballast units—trust us, they’re as rare as a chameleon at a zebra convention! We keep products listed on the website because sometimes we do manage to catch them when they sneak back into stock. But we hear you loud and clear, and we’re working to make sure our website reflects availability more accurately (without any reptile-level camouflage, of course!). In the meantime, we appreciate your patience and continued support, even if those backgrounds seem to be pulling a disappearing act. Regards Rich

Posted 8 months ago

“I did like the tank, however items were missing such as the net and water supplements and food even the filter was missing so had to buy all of that separately.”

Helpful Report

Posted 1 year ago

Dear Shannon, Thank you so much for taking the time to provide us with your valuable feedback on your Aquapet experience. We truly appreciate your input as it helps us understand how we can improve our product and service. We sincerely apologize for the inconvenience you faced with missing items such as the net, water supplements, food, and even the filter. We understand that this must have been disappointing and we regret any inconvenience caused. Your satisfaction is important to us, and we want to ensure that all our customers have a seamless and enjoyable experience with Aquapet. Once again, thank you for reaching out and bringing this matter to our attention. We value your feedback and look forward to hearing from you soon. Warm regards, Rich

Posted 1 year ago

“Still haven’t got back to my request after sending the wrong product.”

Helpful Report

Posted 1 year ago

“Sent the wrong filters , then they had to have photographic proof of what they sent me that as if the were saying I was lying .. not very good .. they offered NO compensation for wasting my valuable time ..”

Helpful Report

Posted 3 years ago

“Fish are so tiny we can not see them the price is to high go baby fish this size.M”

Helpful Report

Posted 3 years ago

Hi - I think you have the wrong supplier - we do not sell fish! Aquapet

Posted 3 years ago

“Not got it”

Helpful Report

Posted 3 years ago

“haven't received the item yet”

Helpful Report

Posted 3 years ago

“Very poor delivery service. Will not use again.”

Helpful Report

Posted 4 years ago

“you sent wrong size order”

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Posted 4 years ago

“Waiting for delivery haven’t heard from anyone to say it has been sent or not”

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Posted 4 years ago

“Haven’t received the item said dispatched on the 12th can you help with this please.”

Helpful Report

Posted 4 years ago

“Didn’t receive the “free” gum stimulators that were supposed to come with the product I ordered despite putting this in the notes section upon checkout! :(”

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Posted 4 years ago

“Still waiting for it.”

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Posted 4 years ago

“Still not received my item”

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Posted 4 years ago

“It’s saying pump and filter got pump no filter”

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Posted 4 years ago

Hi - The filter unit is integral with the pump - they are one item. Aquapet

Posted 3 years ago

“You should put more gravel in the sample bags and use less packaging”

Helpful Report

Posted 4 years ago

Hi - You ordered a plastic tank - there isn't any gravel! Aquapet

Posted 3 years ago

“The service from Aquapet may have been good, but you partnered up with Parcelforce who have proved to be very poor. I paid for a 48 hour delivery as I wanted the pump to instal it over the weekend, but even as of now I do not have it. Little point in paying for the express delivery! I understand as well as anyone we have issues with Covid-19 but there has been sufficient time for companies to adjust. I’m pleased Parcelforce has no control over our NHS! I’m sorry aquapet for the review but you are who you team up with. Pick better partners next time.”

Helpful Report

Posted 4 years ago

“I would be happy to write a review if my purchase ever arrives”

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Posted 4 years ago

“Haven’t received order yet.”

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Posted 5 years ago

Aquapet is rated 4.8 based on 6,121 reviews