“I recently ordered a sweater for my daughter and to maximize the shipping expense I ordered a couple of knit pillow shams for myself. I didn't open the shams for a few weeks and when I did, two buttons immediately popped off (they were never really sewn on properly). When I contacted Aran they said I only had 2-3 days to report a problem, so the best they could do would be send me a couple of buttons for me to sew on myself. I paid US$54.95 for these new shams and should not need to sew on the buttons myself to a brand new product. This was a very lazy and short-sighted response from Aran!
Over the years I have purchased literally thousands of dollars from Aran Sweater Market but that was probably my final order due to their poor customer service.”
“Very bad service they refused my return for a knitted hoody i send back in time I pay 30$ return label when they say free return
Knit was to long all mostly short dress knitting very cheap loose”
“I ordered two sweaters for my mother and she only received one. It has been 7 weeks. I cannot resolve the issue. They do not answer their phones and they are not responding to their emails any longer. I gave them all of the information they requested only to be ignored. No merchandise and no refund.”
“I have ordered scarves, flat caps, wool hats, stuffed baby toys & blankets from Aran Sweater Market over the course of several years.
Ordering is very easy; delivery being both efficient & very fast - normally within 4 days of placing the order.
The various products have all been exactly what I ordered & very high quality.
Just today I received my latest order of 2 blankets, both of which are beautiful, very well made & very soft to the touch. These blankets are the first items I’ve ordered for me. Everything else has been gifts for family & friends.”
