“Please don't waste your money. These are mass produced and the quality is not what they advertise! We took a once in a lifetime trip to Ireland. The only item that I wanted to bring back was a beautiful Irish sweater. After much searching I chose a front zip women's sweater from Aran's. It was shipped directly from the store to my home in the U.S. It arrived late Spring and I only had the chance to wear it one time before the weather got to warm. I washed it (per the instructions) and air dried it and packed it away. You can imagine my surprise when I got it out to wear this fall to see that it had a huge hole on the shoulder. You can tell that it was a stitching defect as it is where several seams meet. I reached out to customer service and was told that there was nothing they could do. I am very disappointed in the quality of craftsmanship for what I considered to be a costly item and the lack of the company to standby there products.”
“I recently ordered a sweater for my daughter and to maximize the shipping expense I ordered a couple of knit pillow shams for myself. I didn't open the shams for a few weeks and when I did, two buttons immediately popped off (they were never really sewn on properly). When I contacted Aran they said I only had 2-3 days to report a problem, so the best they could do would be send me a couple of buttons for me to sew on myself. I paid US$54.95 for these new shams and should not need to sew on the buttons myself to a brand new product. This was a very lazy and short-sighted response from Aran!
Over the years I have purchased literally thousands of dollars from Aran Sweater Market but that was probably my final order due to their poor customer service.”
“Very bad service they refused my return for a knitted hoody i send back in time I pay 30$ return label when they say free return
Knit was to long all mostly short dress knitting very cheap loose”
“I ordered two sweaters for my mother and she only received one. It has been 7 weeks. I cannot resolve the issue. They do not answer their phones and they are not responding to their emails any longer. I gave them all of the information they requested only to be ignored. No merchandise and no refund.”
