Arrowxl have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their refunds.
“
Received my delivery today by 2 absolutely lovely men. Very polite and helpful 👌
”
- Jenny Farebrother
“
Had a phone call and text to determine delivery time on the day of delivery.
”
- E B
“
Had a washing machine delivery from Arrow and they were absolutely faultless
I got an estimated delivery slot and a curtesy call 15 mins prior to arrival.
They arrived, unpacked the washing machine, took all the rubbish & plumbed it in free of charge. I live alone so this was a Massive bonus. Friendly & Very highly rated. Thank you!
”
- Gina Shaw
“
Eventually had to get a full refund for my product as appliance direct will only use this company to deliver to my address.
”
- Daniel
“
I’d give no stars absolutely disgusting company don’t know how company’s are using these absolutely useless can’t get in touch with no one said they’ve tried to deliver left no card I rebooked and they’ve just cancelled just about to ring for a refund from very
”
- Anonymous
“
I eventually managed to cancel my order and got a refund.
”
- Patsy
“
Had a radiator ordered from Amazon and delivered by Arrowxl. Had a phone call and text to determine delivery time on the day of delivery. The driver was friendly and efficient. The staff in their customer services were very helpful when I was worried by the negative reviews . The only negative I had was the time between ordering from Amazon and when it could be delivered. Overall they provided a decent service.
”
- E B
“
Absolutely brilliant delivery, driver was polite and the delivery was spot on time great service
”
- Mrs s barnes
“
Just had a delivery from Arrowxl John and Clive were brilliant very helpful and courteous definitely a 5 ***** service. Gordon Plymouth
”
- Gordon Heald