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Arrowxl Reviews

1.3 Rating 454 Reviews
E
Happiness Grade

Arrowxl have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their refunds.

C

Delivery - Average

60.63%
Industry Average
I ordered a king size bed frame and waited for it to be delivered only one part of the parcel was in van so I told two young men I couldn’t take the delivery until I had both the parcels .
- Linda gray
Received my delivery today by 2 absolutely lovely men. Very polite and helpful 👌
- Jenny Farebrother
Had a phone call and text to determine delivery time on the day of delivery.
- E B
F

Refunds - Difficult

11.76%
Industry Average
2 days in a row after promising on the phone it would be delivered they cancelled it on the morning of delivery absolute waste of time ended up getting a refund for the item from retailer and going elsewhere use Arrowxl say goodbye to your customers
- Anonymous
I phoned the supplier to cancel the order for a refund and bought elsewhere.
- Anonymous
Trying to get a refund doesnt work as they are only couriers and you then have to argue your case with the retailer.
- Anonymous
C
63.33%
Industry Average
Had a radiator ordered from Amazon and delivered by Arrowxl. Had a phone call and text to determine delivery time on the day of delivery. The driver was friendly and efficient. The staff in their customer services were very helpful when I was worried by the negative reviews . The only negative I had was the time between ordering from Amazon and when it could be delivered. Overall they provided a decent service.
- E B
Absolutely brilliant delivery, driver was polite and the delivery was spot on time great service
- Mrs s barnes
Just had a delivery from Arrowxl John and Clive were brilliant very helpful and courteous definitely a 5 ***** service. Gordon Plymouth
- Gordon Heald