Arrowxl have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their refunds.
“
I ordered a king size bed frame and waited for it to be delivered only one part of the parcel was in van so I told two young men I couldn’t take the delivery until I had both the parcels .
”
- Linda gray
“
Received my delivery today by 2 absolutely lovely men. Very polite and helpful 👌
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- Jenny Farebrother
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Had a phone call and text to determine delivery time on the day of delivery.
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- E B
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I phoned the supplier to cancel the order for a refund and bought elsewhere.
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- Anonymous
“
Trying to get a refund doesnt work as they are only couriers and you then have to argue your case with the retailer.
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- Anonymous
“
Eventually had to get a full refund for my product as appliance direct will only use this company to deliver to my address.
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- Daniel
“
Had a radiator ordered from Amazon and delivered by Arrowxl. Had a phone call and text to determine delivery time on the day of delivery. The driver was friendly and efficient. The staff in their customer services were very helpful when I was worried by the negative reviews . The only negative I had was the time between ordering from Amazon and when it could be delivered. Overall they provided a decent service.
”
- E B
“
Absolutely brilliant delivery, driver was polite and the delivery was spot on time great service
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- Mrs s barnes
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Just had a delivery from Arrowxl John and Clive were brilliant very helpful and courteous definitely a 5 ***** service. Gordon Plymouth
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- Gordon Heald