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Arrowxl Reviews

1.3 Rating 485 Reviews
E
Happiness Grade

Arrowxl have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their refunds.

C

Delivery - Average

62.75%
Industry Average
“ I ordered a king size bed frame and waited for it to be delivered only one part of the parcel was in van so I told two young men I couldn’t take the delivery until I had both the parcels . ”
- Linda gray
“ Received my delivery today by 2 absolutely lovely men. Very polite and helpful 👌 ”
- Jenny Farebrother
“ Had a phone call and text to determine delivery time on the day of delivery. ”
- E B
F

Refunds - Difficult

0.00%
Industry Average
“ 2 days in a row after promising on the phone it would be delivered they cancelled it on the morning of delivery absolute waste of time ended up getting a refund for the item from retailer and going elsewhere use Arrowxl say goodbye to your customers ”
- Anonymous
“ I phoned the supplier to cancel the order for a refund and bought elsewhere. ”
- Anonymous
“ Trying to get a refund doesnt work as they are only couriers and you then have to argue your case with the retailer. ”
- Anonymous
B-
66.67%
Industry Average
“ Had a radiator ordered from Amazon and delivered by Arrowxl. Had a phone call and text to determine delivery time on the day of delivery. The driver was friendly and efficient. The staff in their customer services were very helpful when I was worried by the negative reviews . The only negative I had was the time between ordering from Amazon and when it could be delivered. Overall they provided a decent service. ”
- E B
“ Absolutely brilliant delivery, driver was polite and the delivery was spot on time great service ”
- Mrs s barnes
“ Just had a delivery from Arrowxl John and Clive were brilliant very helpful and courteous definitely a 5 ***** service. Gordon Plymouth ”
- Gordon Heald