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Arrowxl Reviews

1.3 Rating 422 Reviews
E
Happiness Grade

Arrowxl have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their refunds.

C

Delivery - Average

61.27%
Industry Average
Received my delivery today by 2 absolutely lovely men. Very polite and helpful 👌
- Jenny Farebrother
Had a phone call and text to determine delivery time on the day of delivery.
- E B
Had a washing machine delivery from Arrow and they were absolutely faultless I got an estimated delivery slot and a curtesy call 15 mins prior to arrival. They arrived, unpacked the washing machine, took all the rubbish & plumbed it in free of charge. I live alone so this was a Massive bonus. Friendly & Very highly rated. Thank you!
- Gina Shaw
F

Refunds - Difficult

18.75%
Industry Average
Eventually had to get a full refund for my product as appliance direct will only use this company to deliver to my address.
- Daniel
I’d give no stars absolutely disgusting company don’t know how company’s are using these absolutely useless can’t get in touch with no one said they’ve tried to deliver left no card I rebooked and they’ve just cancelled just about to ring for a refund from very
- Anonymous
I eventually managed to cancel my order and got a refund.
- Patsy
C
60.55%
Industry Average
Had a radiator ordered from Amazon and delivered by Arrowxl. Had a phone call and text to determine delivery time on the day of delivery. The driver was friendly and efficient. The staff in their customer services were very helpful when I was worried by the negative reviews . The only negative I had was the time between ordering from Amazon and when it could be delivered. Overall they provided a decent service.
- E B
Absolutely brilliant delivery, driver was polite and the delivery was spot on time great service
- Mrs s barnes
Just had a delivery from Arrowxl John and Clive were brilliant very helpful and courteous definitely a 5 ***** service. Gordon Plymouth
- Gordon Heald