Arrowxl have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their refunds.
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DELIVERY.
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- Andrew Brogan
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Item was bought 3 weeks in advance with delivery date of 3rd January.
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- Anonymous
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If carlsburg made the worse delivery company in the world it would be Arrow XL
”
- Daniel Macklin
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I phoned the supplier to cancel the order for a refund and bought elsewhere.
”
- Anonymous
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Trying to get a refund doesnt work as they are only couriers and you then have to argue your case with the retailer.
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- Anonymous
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Eventually had to get a full refund for my product as appliance direct will only use this company to deliver to my address.
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- Daniel
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SERVICE.
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- Andrew Brogan
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Terrible collection service with poor communication and zero respect for the customer.
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- Anonymous
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If I have option not to give star I will give 0 . They turn out at 7:30 and asking me what I am expecting and then said the parcel is not in the van . It’s fridge freezer which can’t be lost . Customer service no response . I left with no fridge at all. Not sure why companies are using them for deliveries.
”
- Nidhi sharma
