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Arrowxl Reviews

1.3 Rating 368 Reviews
D
Happiness Grade

Arrowxl have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their refunds.

C

Delivery - Average

61.94%
Industry Average
Received my delivery today by 2 absolutely lovely men. Very polite and helpful 👌
- Jenny Farebrother
Had a phone call and text to determine delivery time on the day of delivery.
- E B
Had a washing machine delivery from Arrow and they were absolutely faultless I got an estimated delivery slot and a curtesy call 15 mins prior to arrival. They arrived, unpacked the washing machine, took all the rubbish & plumbed it in free of charge. I live alone so this was a Massive bonus. Friendly & Very highly rated. Thank you!
- Gina Shaw
F

Refunds - Difficult

28.57%
Industry Average
Instead of addressing the crew’s unacceptable actions, I’ve been told that my order is canceled and that they are in the process of returning the washing machine to the retailer for a refund.
- Anonymous
ordered treadmill and amazon chose Arrowxl, they changed delivery day pushing delivery out to a week and then on delivery day pushed a week back again, contacted amazon, they say they are helpless and asking me to wait for Arrowxl to deliver and then refuse to get a refund. it's 600 pounds item locked with amazon and with a horrible service from Arrowxl.
- Anonymous
I’ve got a refund from VERY and am going to order from a different company but will check first that they don’t use AXL.
- Anonymous
B-
65.69%
Industry Average
Had a radiator ordered from Amazon and delivered by Arrowxl. Had a phone call and text to determine delivery time on the day of delivery. The driver was friendly and efficient. The staff in their customer services were very helpful when I was worried by the negative reviews . The only negative I had was the time between ordering from Amazon and when it could be delivered. Overall they provided a decent service.
- E B
Absolutely brilliant delivery, driver was polite and the delivery was spot on time great service
- Mrs s barnes
Just had a delivery from Arrowxl John and Clive were brilliant very helpful and courteous definitely a 5 ***** service. Gordon Plymouth
- Gordon Heald