Arrowxl Reviews

“ Shocking. Was meant to deliver sofas on Monday and even received a text to advise it would be here between 12:00-14:00. Then had another text at 13:00 to say the delivery was cancelled. I rearranged delivery for Saturday and was told it would be between 11:45-13:45. It's now 17:40 and theres no update. Customer service is absolutely useless and just repeats they'll update me once they speak to the driver. STAY AWAY. SHOCKING ”

“ I took a day off work today, waiting for a delivery for my son‘s birthday Apparently, the driver came to the front door and I wasn’t home when I was waiting from 7 am for the delivery Nobody called me nobody knocked the front door. I checked my cameras. Nobody even exited the van. They just stopped and then drove off. Absolutely ridiculous. ”

“ Arrow XL were delivering furniture to our tenant, after several and failed deliveries (including one when the courier failed to load the van), delivery was only success when the tenant skipped his medication to be available for the early delivery slot. ”

“ 2 days in a row after promising on the phone it would be delivered they cancelled it on the morning of delivery absolute waste of time ended up getting a refund for the item from retailer and going elsewhere use Arrowxl say goodbye to your customers ”

“ I phoned the supplier to cancel the order for a refund and bought elsewhere. ”

“ Trying to get a refund doesnt work as they are only couriers and you then have to argue your case with the retailer. ”

“ Had a radiator ordered from Amazon and delivered by Arrowxl. Had a phone call and text to determine delivery time on the day of delivery. The driver was friendly and efficient. The staff in their customer services were very helpful when I was worried by the negative reviews . The only negative I had was the time between ordering from Amazon and when it could be delivered. Overall they provided a decent service. ”

“ Absolutely brilliant delivery, driver was polite and the delivery was spot on time great service ”

“ Just had a delivery from Arrowxl John and Clive were brilliant very helpful and courteous definitely a 5 ***** service. Gordon Plymouth ”