Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.88

1.9 Rating 332 Reviews

20 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

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“Placed an order and chosen date of delivery along by paying £4.99 for the chosen day waited till 10p.m nothing turned up phoned customer service and cancelled the order very disappointed with the service will never order again.Not trustworthy and reliable service.”

Helpful Report

Posted 7 years ago

“I placed an order to be delivered next day. I paid the additional fee so I would get it. I have now been told that I won't receive my order for another 3 days because they didn't pass it onto the courier until too late. I am not happy! This isn't the first time this has happened this has happened with asda and somebody needs to sort their staff out. I will not be ordering from asda again. And I suggest that if someone wants something next day, then you consider shopping elsewhere. I do not expect to spend £100 plus delivery in a store to be fobbed off over the phone.”

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Posted 7 years ago

“All items received in good time and no damage”

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Posted 7 years ago

“Their clothes are great for adults and children,they wash well and wear well and are reasonably priced and have a large variety.”

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Posted 8 years ago

“did not”

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Posted 8 years ago

“Great service! Great prices and lovely clothes for kids!”

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Posted 8 years ago

“Very quick service and good quality clothing.”

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Posted 8 years ago

“Good selection, happy to help if your looking for a particular item, offer to get it from another store. all round excellent service”

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Posted 8 years ago

“The T-Shirt bra at £4.50 is exceptionally priced for such a good fitting bra.”

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Posted 8 years ago

“Day of the dead costume is so small brought one last year perfect this year stitching material nasty cheaply made not good get a gripe ASDA youve let yourself down this year reading by reviews and friends that have brought outfits you have let us all down cheap nasty”

Helpful Report

Posted 8 years ago

“Ceramic kitchen items arrived smashed to pieces as so poorly packaged and no fragile sticker on box. Wanted to return a rug and had to ring up to arrange courier collection,spoke to 6 different people all with strong indian accents.Had a ridiculous time trying to get across what i needed help with and eventually gave up. My advice is buy from store and not online.”

Helpful Report

Posted 8 years ago

“Order a patio set in June,the table was damaged, so e-mailed and asked for a replacement table but someone had to come out to see if it could be repaired!! So 5 weeks later a man came round to tell us what we already knew that the table was unrepairable, I asked what happen now, he said asda will contact you but they didn't so I e-mailed them to find out what was happening, they offer 15% off the set which works out 40.00. I said I would not be able to get a replacement for that, there response is send it all back, but in the original packaging which after 7weeks we no longer have, still not resolved,”

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Posted 8 years ago

“Bought a stanless steel gas bbq very good build quality”

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Posted 8 years ago

“I bought a present for my daughter's birthday (June 17th) from George at Asda two weeks ago. It's still not arrived! >:-( I emailed asking where it was on Thursday last week and was promised they'd expedite delivery, five days later I'm still waiting and haven't even received an email to let me know when my item will be posted.”

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Posted 8 years ago

“Quick fast delivery”

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Posted 8 years ago

“I waited 7wks for delivery of 1 armchair only to receive 2 in the wrong colour. Was then told I'd have to wait another 7wks for the right one. I declined. Not happy”

Helpful Report

Posted 8 years ago

“Absolute Nightmare Ordered nearly £800 worth of wardrobe sliding doors. One was faulty. Rang customer service and emailed photo of damage. Followed up 2 days later. They had no record of my previous call. Followed up again the following day, again had to repeat my request for a replacement. They had no record. Asked where the 'adviser' was based and she said in The Phillipines. She later transferred me to a UK call centre - 15 minutes on hold then adviser disappeared mid-sentence (I was polite, not rude at all). Contacted HOMEDECOR in Sheffield as apparently they are the supplier to George. Not sure if they will resolve the problem. Why a company as well known as ASDA think this is acceptable is beyond me!”

Helpful Report

Posted 8 years ago

“Ordered garden furniture, given delivery date and notified by arrowXl of delivery time and tracking... Order didn't arrive, contacted arrow who said they didn't have the goods, despite them being shown on the tracking. Contacted George CS and was informed order hadn't been processed, delivery cost refunded and I was informed they would contact me later that day....didn't happen! Rang again and was told they still hadn't heard from the supplier, apparently they don't have the ability to contact the supplier to find anything out or to arrange a delivery date! Told I should just wait and see if it turns up!!! I stated this wasn't a satisfactory solution and was just told that I could cancel the order. I would actually like to get the goods that they have already taken payment for and as I've already had to cancel and reorder once already because of an issue I'm beginning to think that George/asda aren't really bothered about retaining custom. The only consistent answer they give is to cancel your order. I wait in hope!!!”

Helpful Report

Posted 8 years ago

“Worst Company ever”

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Posted 8 years ago

“Took our money and never delivered our garden furniture Asda blaming courier and courier blaming Asda someone cancelled the order but kept our money. No one had decency to call us with a reason still have not got reason as they both blame one another. Will never use Asda again what a waste of our time. Rubbish customer service.”

Helpful Report

Posted 8 years ago

Asda George is rated 1.9 based on 332 reviews