“Asda has robbed me of my Christmas saver account by not recognizing my reward account. After customer service tried with no avail they gave me rewards phone number that doesn't work. I will now stop using Asda and warn my family and friends of this disgusting service.”
“I’m so disappointed with the “New” main for two Teriyaki beef noodles, the portion would not feed 2, and there was only 1 piece of beef, which was so chewy I gave it to the dog. I generally like Asda own food, but this was terrible 😞”
“Never no bags in the Halesowen store , as I asked the section manager why these haven't been ordered amd how does he expect me to carry my shopping he said maybe a wine box !!
I made a suggestion.... maybe one of the 5 members of staff standing there doing nothing fetching some from a nearby store to be filled with excuses of business car insurance ....even paying an uber a £5 to collect and deliver maybe ...Asda your disappointing !! Luckily a shopper gave me a used bag or I would if left the shopping at the till .”
“I’d like to give you no stars but it won’t allow it. Well done Asda , disabled or pensioners we had our delivery cancelled hour and a half before delivery delivery that was to be at 7pm Saturday you had all day to tell us this was going to happen obviously some untruths there, over Easter the shops are not open on the Sunday so no food and the money wouldn’t go back in till the following week because you had a delivery problem , you could of told us earlier and at least we would of had food for the holiday, but all we were told we could re order but wouldn’t get it till the the earliest Tuesday I think Saturday to Tuesday is a long time to wait with no food don’t you !!!!!!! for it to come the following week, so with no food and you offered £10 off I wasn’t after money off just my food that I had already paid for because you take the money even before it picked , Tuesday is quite a while to wait for my food to possible turn up or was you going to cancel that delivery as well, you are disgusting, and all disabled , elderly and pensioners need to know that have been using you for years or are think of using you just forget it go to one of the other good stores, what a let down you really are , don’t big yourself up with what you have done for others on your Facebook page I’m sure I’m not the only person you have done this to, disgusting, no stars.”
“Worked at asda for a while, not surprised this is happening. Absolutely awful work culture, disingenuous managers and at least where I was horrendous understaffing & staff turnover. Work quotas are made by someone in a head office and are usually completely insane and undo able in the alotted time.
Health and safety laws were also frequently broken such as not issuing steelies when working on a warehouse floor & getting people to use motorised pallet trucks without training. Due to severe lack of staff there was also virtually no stock inspection leading to expired products sitting sometimes for years.
In my case they failed to properly train me in the first place which compounded the aforementioned issues & they recentlyish axed the day shift and moved into a twilight shift which resulted in stock not being put out and the managers pressuring people to take overtime well past 12pm on virtually every shift. This also had the issue of you were expected to get stock out in the alotted time while having to help customers, clean spills & due to the staffing issues fetch pallets yourself when they were supposed to be laid out already.
Asda also played and giggles when trying to turn in notice.
Disingenuous company , owners, and culture. Unironically better off working at a McDonalds.
I did the booze as well, completely impossible quotas unless you wanted to risk injuring yourself and even then in a 6 hour shift you can't really do more than 4 pallets if all goes well and your working at a consistent pace. Plus I needed to fix previous shifts mistakes such as similar wines being in the wrong bays or someone overstocking a particular item which slowed the process down even more.
What made me walk out was a manager asking why I hadn't finished 3 pallets in 6 hours in a very hostile way where he wouldn't accept me not knowing exactly why & then swore at me after threatening termination.
The reason it had taken longer than usual was it was these very awkward mixed pallets with booze & juice, there were no cages (as usual and half of the available ones were broken anyways) and due to a lack of training one team leader told me to "put the juice on the floor" which I did but he was referring to putting it on a pallet but alas I wound up double handling stock.”
“Absolute joke.First and last time I shop online. Half of stuff missing and substitutes were a laugh.Asda are proper useless.Be telling everyone not to use them to shop online. Pathetic.”
“twice ive shopped with them now.Wasnt handed a delivery note and had to ring them to tell them items were missing.Were unwilling another occasion to redliver my shopping.”
“I purchased their own brand of chunky chicken and veg soup and it had a huge stringy root in the can. It was like a huge hairy spider and half the size of the can! I almost threw up! My advice to you is to stick to known brands or better still make your own and you know what is in it and are not at risk of choking. I have taken photos as proof.”
“I only marked Asda one it would have been 0 for there lack of customer care. We ordered our food shopping online, when the delivery came to us there was over half of my order substituted or taken off the order, this is unacceptable as they have out of stock on many other products online.
So that left us very disgruntled with Asda a day later they asked for feedback on there service I gave them this information and they decided to ignore me.”
“On balance, Asda have made me happy for their simple booking process and ability to add multiple cards (a feature that was not available at the time of purchase when using Sainsburys). Not having this meant we would have to re-enter card details each time as we took it in turns to pay, week by week. There are a lot of good deals on Asda groceries website which take the stress out of popping into the store. A drawback for me is that a lot of products I'm not so interested in are advertised, seemingly at random, throughout my shopping experience (so if I accumulate a favourites list, they will appear here too). This is confusing. I like the way I'm told if i've completed a deal though (for instance if I pick 4 items that enables a particular deal to activate there's a green visual que, rather than a red one). You also have some good summary information prior to buying, in case you've forgotten anything. Overall a less painless way to shop.”
