Dear Brooke,
I’m truly sorry to hear about your experience and understand your frustration.
We strive to provide the best possible service, and it’s clear we fell short in your case.
We have provided you with the full refund. Please note that it can take up to 10 days for a ban to process it.
If you will not receive it, please let us know at nebula.support@nebulahoroscope.com
Best regards, Nebula Support Team
Dear Luisa,
I’m truly sorry to hear about your experience and understand your frustration.
We strive to provide the best possible service, and it’s clear we fell short in your case.
If you haven’t already, please contact our support team at nebula.support@nebulahoroscope.com so we can address your concerns and work towards a resolution. Your feedback is valuable, and we’re committed to improving.
Best regards, Nebula Customer Support Team
“Totally unnecessary product… Your ads promote something I’m interested in but your actual offering gives me nothing I need or am remotely interested in….”
Hello dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. We strive to provide valuable insights and experiences, and your comments help us improve. If you have specific concerns or if there's anything we can assist you with, please let us know.
For any issues with your subscription or service, feel free to contact our support team at nebula.support@nebulahoroscope.com. We appreciate your input and hope to better serve you in the future.
Best regards, Nebula Team
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
“I went to this site via Instagram ads
They use deceptive marketing practices to sign you up for some kind of subscription without your authorization. I only agreed for one off payment of $1. But a week later I realised I was made to subscribe to 5 different automatic renewal subscriptions in total of USD $57/ month in total, It should be illegal. I was able to resolve it via PayPal dispute. I blocked them from my PayPal. I'll notify PayPal to make this merchant banned!!”
Hello dear Customer,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and any confusion you encountered.
We take these matters seriously and aim for clear and transparent communication regarding our subscription details. If you have any further concerns or need assistance with any aspect of your subscription, please reach out to our support team at nebula.support@nebulahoroscope.com.
We appreciate your input and hope to improve our services based on your feedback.
Best regards, Nebula Team
Hello Dana,
Thank you for bringing this to our attention. We’re sorry for any confusion regarding the charges. To resolve this issue and process your refund, please contact our support team directly at nebula.support@nebulahoroscope.com. They will be able to assist you promptly.
We appreciate your patience and understanding.
Best regards, Nebula Team
“The app and site use deceptive marketing practices to sign you up for some kind of subscription without your authorization. It should be illegal. I was able to resolve it after numerous emails, but had to waste a lot of time to figure out what happened and how to get it fixed.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund and your subscription was cancelled right away. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your subscription in our system. We have provided with the full refund of your 3 transactions. Please note that it can take up to 10 days for the bank to process it. If you will not receive your money, please let us know at nebula.support@nebulahoroscope.com. We are here to help.
Best regards, Nebula Team
“I tried multiple advisors, but none of their predictions ended up being accurate. Each one gave the excuse that ,”energies can change,” as the reason why their predictions are inaccurate. However, for every advisor to be inaccurate with their predictions (tried over 12), it seems like it’s a scam.”
“Stay away from asknebula.com! They have deceptive practices that trick you into purchasing their services without your consent. When you try to donate just 1€, they automatically enroll you in a useless service for 49€. When I requested a refund through their form, they never responded. Now, they're charging me 39€ for a monthly plan that I never agreed to. It's clear that they're running a scam, so please be cautious and avoid them at all costs.”
“I want a refund been charging me $19.99 a month and I haven't been able to get anyone from the company to stop autopay, and refund my money, this is a scam. Barbara Mulford”
“Do not trust Nebula affiliated astrology sites. They took many unauthorized withdrawals from me & when I questioned them, they promised to refund but have not yet over month! I am going after you all. First, my bank will. Then will report to several agencies. Then write reviews EVERYWHERE if I don’t quickly get reimbursed. Jan Allen”
“They charge way to much and then when you try to cancel your subscription, they want to chage you $ 19.00 to unsubscribe and remove your data, and they will keep trying to charge your debit card, even if you send them an email to end your subscription, they won't answer and the only way to do it is to go to their unsubscribe page which won't let you end it until you check the box that allows them to charge you the 19 dollars. Total rip off!”
“Clicked on the trial and couldn’t find out how to cancel the subsequent subscription. Have now stopped future PayPal payments but contacted customer support three times for a refund/to discuss the idea and had no response!”
“This Platform is not a secured one . As people can mistakenly processed to different subscription which they don't want .
Customer service is very active and has a Quick response .”
“You bloody scammer! Unauthorized paments, charges 2 or 3 times per a month worth 22.80€. No intimation about subscription or payment. You never know that you had been charging for money, unless you check your bank account. I was charged 5 times each time with 22.80€ within a span of two months! No customer service existed! So they never respond to you at all! It's a fake support system! Read in quora guys! Don't get into the money laundering trap!”
