“This site is too obvious a trap where you need to do a lot of effort to get your (automatically started) subscription canceled. I saw it while signing in but can imagine it is overlooked by many who will pay $39 per month until they find how to cancel the subscription.”
Hello Patrick,
Thank you for your feedback. We’re sorry to hear that you found the subscription cancellation process challenging. To cancel your subscription, please use the following link: https://appnebula.co/cancel-subscription. But we are able to see that our support team have already cancelled your subscription. Please check your email for more details.
If you have any issues or need further assistance, please reach out to our support team at nebula.support@nebulahoroscope.com. They are always ready to help.
Thank you for your understanding.
Best regards, Nebula Team
“I did a free trial and didn't want to purchase after but couldn't figure out how to cancel the subscription cause it wouldn't work for me on the site. So needless to say I was charged. I want to end this subscription because it will not help for me and it cost too much.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see your subscription was cancelled right away. Please check your email for details.
Additionally, we have initiated a full refund for you. Please note that it can take up to 10 days for the bank to process it. If you will not receive it, please let us know at nebula.support@nebulahoroscope.com
Thank you for bringing this to our attention and understanding.
Best regards, Nebula Team
“I didn't think the trial gave me enough time to see if it was worth paying for due to the credits weren't enough and it was asking me to pay for more credits right away. The credits are only enough for 1 question.”
“Customer care team is really nice, but the app is very expensive. The readings get cut off all the time becasue of credits. Not worth the trouble or money”
