“I got really mad at Nebula as they charged me for something i didn't want. I took a test on IG and then i was directed to their app which is very unfriendly and confused to navigate. Font are too small, the "skip" function almost hidden. Very bad experience which i do not recommend to use. Nevertheless the support team was very effective in solving the problem and refund me totally. My 3 stars only go to them. I would give a - 10 to the rest. Better not to use it”
“Asknebula was ok and liked to find out a few things. I didn’t want to sign up for a lot and just wanted to try it out but had clicked on wrong button and got charged for it . Raised ticket and asked for a refund and the agent offered me 50% refund first but I said I wanted money back guarantee full amount and he did reply ok so should get my money back 5-8days. Very quick to respond”
“Very unpleasant experience with this company; charged me 49,99 euro where we’re not supposed to charge and refunded only 50% of sum; I have only one word - scammers;
If you want to spend time and money for nothing -> highly ‘recommended’
Thanks for this unforgettable experience, guys!
__
UPD
Finally, I received my refund but the overall experience is still l3 our of 5; thanks”
Hello Oleg,
We’re very sorry to hear about your experience and apologize for any inconvenience caused. It’s important to us that all our users have a positive experience, and we regret that we fell short in this instance.
Please reach out to our support team at nebula.support@nebulahoroscope.com for the full refund. Seems like our support agent have made a mistake.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Best regards, Nebula Team
“I saw an ad for this and signed up to try for £5. I then received a message to say I had paid £29 and was subscribed for a further £35pm. Absolutely horrified as I have fallen for this trap before I contacted them. They were helpful and polite and everything was refunded and cancelled so an honest company with integrity.”
“Well I wasn’t very happy I thought I was only getting a $1 deal here and that’s it. That’s all I could afford. But no 2 other deals go in before the one dollar one was done. I not happy and started canceling my order. They need to put the order thing somewhere else.”
“Found 'Nebula Horoscopes...' to be quite good. Unfortunately after signing up for $1 trial period, I lost details to access the site. In the end decided not to subscribe to Nebulla, so when the full monthly fee was taken from my account before expected, I emailed them, requesting a refund. Even though it'heir policy's not to give refunds, they'd make an exception this time. THANK YOU Nebulla. When my good luck kicks into overdrive I'm gonna sign up & refer to its info”
“i mistakenly signed up for this and i had requested a refund and these guys were happy to oblige which was extremely kind as i'm retired and on a very small fixed income and was freaking out. Nebula helped me out. Thank you.”
“Read everything they send to opt out of subscription if you pay even $1 for what you thought was a one-time thing. I am very grateful they were able to refund me $39.99 for a subscription I didn’t want.”
“The astrologers are experts and I'm 98% satisfied with their responses most of the time. There are a couple that I don't connect with and have not responded, so be sure you pick someone you feel you connect with based on picture. That's your job. Due to nebulous policy they will give you a refund and credits if that happens if you follow the rules. You must remain in the chat after asking the question if it's live, otherwise that's not following nebulous policy and you won't get refunded if they don't answer if you stop conversation too soon. The minutes do seem to run out fast, which is really disappointing but I feel the excitement and relief from the psychics gift
Somewhat balances that out. It is a little disappointing though, that they tell you you have so many minutes maybe 5:00 at least and I feel like I run out of minutes right after I purchase credit s
So I'm not sure what's going on there, if it's a glitch or false advertising that nebula has to work on correcting to satisfy the customer but overall satisfied with the answers that I received from the psychics.”
“I was co fused because when I first signed up it asked how much I wanted to pay I put 5 then later on I got charged 20 but they refunded so I was happy about that”
