Hi Tina,
Thank you for pointing this out. We always aim to present pricing in a clear and up-front way so people know exactly what to expect. If the charges were different from what you thought, or you want us to review your case, please let us know at reviewio-reviews@asknebula.com — we’re here to make sure you feel secure and informed.
With gratitude for your journey,
Nebula
Hi Cornell,
Thank you for being candid about your experience. We understand how discouraging it is to have issues and then feel you aren’t getting clear answers from support. We’re here to help clarify any concerns and make sure you feel supported. Please reach out to us at reviewio-reviews@asknebula.com so we can look into your situation together.
Let your path feel clear and calm,
Nebula
“I did not mind paying for a service, but I did mind feeling confused about how much I was really agreeing to spend. The pricing flow was not clear enough, and that created a very negative impression for me.”
Hi Diana,
Thank you for sharing your honest thoughts. If you’d like us to review your case or discuss your experience further, please reach out to us at reviewio-reviews@asknebula.com. We’re here to support you and to ensure future experiences feel transparent and comfortable.
Trust the strength within you,
Nebula
“My main issue was not even the reading itself, but the payment side. The price looked small in the beginning, and later the total amount became much higher than I expected. That left me feeling misled and frustrated.”
Hi Lui,
Thank you for sharing your honest thoughts. We truly value your feedback about the payment experience and want every user to feel fully informed and confident in their choices.
If you’d like us to review your case or offer further support, please reach out to us at reviewio-reviews@asknebula.com. We’re here to listen and help in any way we can.
Holding space for your journey,
Nebula
“Paid for quick results, got something very basic and then noticed extra charges later. Nothing was explained clearly before payment. Support didn’t really clarify anything.”
Hi Kalla,
Thank you for being upfront about your experience. Your feedback is important and shows us where we need to do better. If you’d like to discuss your case further or need more support, please reach out to us at reviewio-reviews@asknebula.com. We’re here to listen and work with you toward a better resolution.
Let your path feel clear and calm,
Nebula
“At first, everything feels easy and clear. You take the test, answer questions, and expect results. But once payment comes in, things get confusing. The way pricing is shown is not straightforward, and I didn’t realize I was agreeing to more than I expected.”
Hi Cheril,
Thank you for sharing your experience so honestly. I hear how confusing and frustrating it felt once you reached the payment stage, especially if the pricing wasn’t as clear as it should be. Your feedback is so important and helps us see where we need to improve our communication.
If you’re open to it, please reach out to us at reviewio-reviews@asknebula.com so we can look into your situation together and support you with any other questions you may have.
Let your path feel clear and calm,
Nebula
Hi Luis,
Thank you for sharing your feedback. We’re sorry to hear that the subscription felt hidden or unexpected — we understand how frustrating that can be.
We’d like to review your situation and provide clarity. Please reach out to us at socialcare@asknebula.com, and we’ll be happy to assist you directly.
Kind regards,
Nebula Team 🔮
“I had canceled this app back in October and have over 66 different times they have tried to charge me all different prices all different types be very careful this isn’t how the blessed are supposed to conduct themselves I’m truly saddened by this”
Hi there,
Thank you for bringing this to our attention and sharing your detailed experience. What you’ve described doesn’t reflect our approach or values, and we understand how distressing and disappointing repeated charges must feel, especially after cancellation. We take your concerns very seriously and would like to look into this closely to provide clarity and support.
If you’re willing, please reach out to us at reviewio-reviews@asknebula.com with more information so we can understand your situation fully and assist you directly.
Your peace of mind is important to us,
Nebula Team 🔮
“When I reached out to Mitchell, I was overwhelmed and running out of options. A complex financial matter involving $412,000 had spiraled beyond my control, and I felt powerless trying to navigate it alone. From day one, the Mitchell team brought clarity and confidence into the situation. They took the time to fully understand my concerns, broke everything down in a way that finally made sense, and remained patient no matter how many questions I asked. Their steady communication and genuine care made an enormous difference. Instead of feeling judged or rushed, I felt supported every step of the way. Thanks to their expertise and commitment, the issue was resolved successfully, and I regained both my financial footing and peace of mind. I can’t thank them enough for their professionalism and compassion.”
Hi Hilary,
We’re genuinely thrilled and so grateful that you took the time to share your experience and feelings with us! 🌟💛 It’s really heartwarming to read such thoughtful reflections, and it reminds us why we strive to make every interaction meaningful and supportive. Your words truly shine a light on the kind of care and clarity that make a difference.
That said, we want to make sure your feedback is directed to the right place, as it’s not entirely clear if this review relates to our service. Please reach out to us at Reviewio-reviews@asknebula.com so our team can carefully review everything and ensure that your experience is properly addressed. We’d love to make sure everything is fully sorted out for you!
With kind regards, Nebula Team 🔮
Greetings there,
Thanks for trusting us enough to share your experience! We’re truly sorry if any part of your request has gone unanswered, and we want to assure you that every member of our support team is a real person working to resolve your concerns. 💫
To help us address this as quickly as possible, please reach out to us at reviewio-reviews@asknebula.com with the email linked to your account and any relevant details, and we will make sure your subscription is canceled.
With gratitude,
Nebula Team 🔮
“I couldn't find their subconscious on my Play Store, so I thought if it's not on there then I assume it got canceled. However, I got charged again. I have never once used their service. But now 2 months have gone by. I emailed Nebula because I wanted to find out what email was used at the time of subscription. I gave them my name and the last 4 of the card used, like they requested. I get an reply back from them, basically showing me step by step how to cancel it since the subscription went through on the website. That's why it hasn't shown up on my Google Play. They still wouldn't cancel it, which i would have if i had the correct email that was used. I even requested they send me the original email that was used. They didn't acknowledge that at all. Veterans stay clear of this website. They are trying to milk people for their hard earned cash.”
Hi Raymond,
Thank you for sharing your experience with us.
We’re truly sorry for the confusion and frustration regarding your subscription. It's important for us to ensure that all of our users have a smooth and transparent experience.
Please note that subscriptions purchased via our website are managed separately from the Play Store. You can manage or cancel your subscription by following the steps in our Subscription Terms. Just a heads-up - deleting the app does not automatically cancel your subscription, as it is linked to your account, not your device.
If you haven’t received our previous emails, we sincerely apologize for the inconvenience. Please feel free to reach out to us again at nebula.support@nebulahoroscope.com, and we’ll make sure to review and resolve your situation as quickly as possible.
Thank you again for your feedback, and we appreciate your patience during this time.
Warm regards,
Nebula Team
“🚨 SCAM – Misleading Charges, Refusal to Refund 🚨
This company is a scam. I signed up for what I thought was a £1 reading, but they immediately charged me £29.99 without clearly stating this upfront. The website is deliberately misleading, using vague wording about “personalized readings” to trick people into paying far more than expected.
When I contacted them right away, explained the situation, and asked for a refund, they refused. Their customer service takes no responsibility and shows no respect for customers.
After researching, I discovered that many other people online have been misled and overcharged in the exact same way. This isn’t a one-off mistake — it’s a pattern of dishonest business practices.
⚠️ Warning: Do not trust this company. They use deceptive tactics to take your money and refuse to give it back. Save yourself the stress and avoid at all costs.
The reading are the same for eve! My friend pay for a reading and it was exactly like the reading I received!”
Hi Luliana,
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience, and I completely understand how frustrating and disappointing this situation must have felt for you.
To clarify — once a dispute is initiated with your bank or payment provider, we no longer have the ability to issue a refund or intervene directly. The case is then fully managed on their side, and their review process determines the outcome. This is the reason our support team was unable to complete your request directly, even though you reached out to us.
At this point, the best step forward is to continue working with PayPal, as they are handling the case in full. If you have any further questions or need clarification, please don’t hesitate to contact us anytime at reviewio-reviews@asknebula.com — we’ll do our best to support you.
With understanding,
Nebula Team 🔮
Hello dear User! Thank you for your feedback.
We’re genuinely sorry you feel this way. Please know that every transaction on our platform is authorized exclusively by the user — no payments are taken without clear consent during the purchase process.
If you have any questions or concerns, our support team is available 24/7 and ready to help at nebula.support@nebulahoroscope.com.
Warm regards, Nebula Team 🔮
Hello dear User!
Thank you for feedback. We're sorry to hear you feel this way. Please note that all subscriptions are activated only with user confirmation, and full details are shared before any payment.
If there’s been any confusion or unexpected charge, feel free to reach out to us at nebula.support@nebulahoroscope.com – we're here to help.
Best, Nebula Team 🔮
“I never signed up for anything only a palm reading that I paid $5. Next I was being billed for $45 for a subscription I never requested. Beware of Nebula.”
Dear Marilyn, hello!
Thank you for taking the time to share your experience. We’re truly sorry for the confusion and frustration caused by the unexpected charge.
It sounds like the $5 palm reading may have been part of a trial that converted into a subscription, but if that was not clearly communicated, we completely understand your concern. This isn’t the experience we want anyone to have.
Please reach out to us at nebula.support@nebulahoroscope.com — we’ll carefully review your case and do our best to find a fair resolution.
Kind regards,
The Nebula Team 🔮
“I do not agree with "automatic payments" and when I noticed that you applied one I immediately requested a cancellation.
What began as a $5 trial escalated to a situation I wasn't comfortable with.”
Hello dear Customer,
Thank you for your feedback. We apologize for any discomfort or confusion regarding the automatic payments and the trial process.
We were able to find your request in our support system and as I can see your subscription was canceled and refund was provided.
We appreciate your patience and are committed to ensuring a smooth experience for all our users.
Best regards, The Nebula Team
“My experience with Nebula was not good at all.
The expert which they call them advisors are not properly trained in their respective fields like astrology, numerology etc. Although they claim to be experienced. Particularly i would like to mention Shakti the so called experience advisor not only wasted my time but also money and she failed to answer my single question.
However, there support team is good and they have good services. This is the reason i am giving 2 points to nebula.
Overall, my experience was not good at all. I urge everyone to stay away from this platform Website plus app. They are not what they depict.”
Hello Muhammad,
Thank you for taking the time to share your experience. We're truly sorry to hear that you did not have a positive experience with our advisors. We strive to provide high-quality guidance and value your feedback to improve our services.
We’re glad to hear that you found our support team helpful. If you have any specific concerns or issues that need to be addressed, please reach out to our support team at nebula.support@nebulahoroscope.com. They can assist with any unresolved matters or refund requests.
We appreciate your feedback and will use it to enhance our service. Thank you for bringing this to our attention.
Best regards, The Nebula Team
Hello dear Customer,
We’re sorry to hear that you’re feeling this way. If you have any specific issues or need assistance with your subscription, please don’t hesitate to reach out to our support team at nebula.support@nebulahoroscope.com. They can help address any concerns you may have.
Thank you for your feedback.
Best regards, Nebula Team
“I have lost $20,000 on this site, which seems to be a platform for scammers who pay for positive reviews in order to gain credibility. It preys on the emotions of vulnerable individuals. I truly believe this place operates with malicious intent.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
