“I couldn't find their subconscious on my Play Store, so I thought if it's not on there then I assume it got canceled. However, I got charged again. I have never once used their service. But now 2 months have gone by. I emailed Nebula because I wanted to find out what email was used at the time of subscription. I gave them my name and the last 4 of the card used, like they requested. I get an reply back from them, basically showing me step by step how to cancel it since the subscription went through on the website. That's why it hasn't shown up on my Google Play. They still wouldn't cancel it, which i would have if i had the correct email that was used. I even requested they send me the original email that was used. They didn't acknowledge that at all. Veterans stay clear of this website. They are trying to milk people for their hard earned cash.”
Hi Raymond,
Thank you for sharing your experience with us.
We’re truly sorry for the confusion and frustration regarding your subscription. It's important for us to ensure that all of our users have a smooth and transparent experience.
Please note that subscriptions purchased via our website are managed separately from the Play Store. You can manage or cancel your subscription by following the steps in our Subscription Terms. Just a heads-up - deleting the app does not automatically cancel your subscription, as it is linked to your account, not your device.
If you haven’t received our previous emails, we sincerely apologize for the inconvenience. Please feel free to reach out to us again at nebula.support@nebulahoroscope.com, and we’ll make sure to review and resolve your situation as quickly as possible.
Thank you again for your feedback, and we appreciate your patience during this time.
Warm regards,
Nebula Team
“🚨 SCAM – Misleading Charges, Refusal to Refund 🚨
This company is a scam. I signed up for what I thought was a £1 reading, but they immediately charged me £29.99 without clearly stating this upfront. The website is deliberately misleading, using vague wording about “personalized readings” to trick people into paying far more than expected.
When I contacted them right away, explained the situation, and asked for a refund, they refused. Their customer service takes no responsibility and shows no respect for customers.
After researching, I discovered that many other people online have been misled and overcharged in the exact same way. This isn’t a one-off mistake — it’s a pattern of dishonest business practices.
⚠️ Warning: Do not trust this company. They use deceptive tactics to take your money and refuse to give it back. Save yourself the stress and avoid at all costs.
The reading are the same for eve! My friend pay for a reading and it was exactly like the reading I received!”
Hi Luliana,
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience, and I completely understand how frustrating and disappointing this situation must have felt for you.
To clarify — once a dispute is initiated with your bank or payment provider, we no longer have the ability to issue a refund or intervene directly. The case is then fully managed on their side, and their review process determines the outcome. This is the reason our support team was unable to complete your request directly, even though you reached out to us.
At this point, the best step forward is to continue working with PayPal, as they are handling the case in full. If you have any further questions or need clarification, please don’t hesitate to contact us anytime at reviewio-reviews@asknebula.com — we’ll do our best to support you.
With understanding,
Nebula Team 🔮
Hello dear User! Thank you for your feedback.
We’re genuinely sorry you feel this way. Please know that every transaction on our platform is authorized exclusively by the user — no payments are taken without clear consent during the purchase process.
If you have any questions or concerns, our support team is available 24/7 and ready to help at nebula.support@nebulahoroscope.com.
Warm regards, Nebula Team 🔮
Hello dear User!
Thank you for feedback. We're sorry to hear you feel this way. Please note that all subscriptions are activated only with user confirmation, and full details are shared before any payment.
If there’s been any confusion or unexpected charge, feel free to reach out to us at nebula.support@nebulahoroscope.com – we're here to help.
Best, Nebula Team 🔮
“I never signed up for anything only a palm reading that I paid $5. Next I was being billed for $45 for a subscription I never requested. Beware of Nebula.”
Dear Marilyn, hello!
Thank you for taking the time to share your experience. We’re truly sorry for the confusion and frustration caused by the unexpected charge.
It sounds like the $5 palm reading may have been part of a trial that converted into a subscription, but if that was not clearly communicated, we completely understand your concern. This isn’t the experience we want anyone to have.
Please reach out to us at nebula.support@nebulahoroscope.com — we’ll carefully review your case and do our best to find a fair resolution.
Kind regards,
The Nebula Team 🔮
“I do not agree with "automatic payments" and when I noticed that you applied one I immediately requested a cancellation.
What began as a $5 trial escalated to a situation I wasn't comfortable with.”
Hello dear Customer,
Thank you for your feedback. We apologize for any discomfort or confusion regarding the automatic payments and the trial process.
We were able to find your request in our support system and as I can see your subscription was canceled and refund was provided.
We appreciate your patience and are committed to ensuring a smooth experience for all our users.
Best regards, The Nebula Team
“My experience with Nebula was not good at all.
The expert which they call them advisors are not properly trained in their respective fields like astrology, numerology etc. Although they claim to be experienced. Particularly i would like to mention Shakti the so called experience advisor not only wasted my time but also money and she failed to answer my single question.
However, there support team is good and they have good services. This is the reason i am giving 2 points to nebula.
Overall, my experience was not good at all. I urge everyone to stay away from this platform Website plus app. They are not what they depict.”
Hello Muhammad,
Thank you for taking the time to share your experience. We're truly sorry to hear that you did not have a positive experience with our advisors. We strive to provide high-quality guidance and value your feedback to improve our services.
We’re glad to hear that you found our support team helpful. If you have any specific concerns or issues that need to be addressed, please reach out to our support team at nebula.support@nebulahoroscope.com. They can assist with any unresolved matters or refund requests.
We appreciate your feedback and will use it to enhance our service. Thank you for bringing this to our attention.
Best regards, The Nebula Team
Hello dear Customer,
We’re sorry to hear that you’re feeling this way. If you have any specific issues or need assistance with your subscription, please don’t hesitate to reach out to our support team at nebula.support@nebulahoroscope.com. They can help address any concerns you may have.
Thank you for your feedback.
Best regards, Nebula Team
“I have lost $20,000 on this site, which seems to be a platform for scammers who pay for positive reviews in order to gain credibility. It preys on the emotions of vulnerable individuals. I truly believe this place operates with malicious intent.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
Dear Brooke,
I’m truly sorry to hear about your experience and understand your frustration.
We strive to provide the best possible service, and it’s clear we fell short in your case.
We have provided you with the full refund. Please note that it can take up to 10 days for a ban to process it.
If you will not receive it, please let us know at nebula.support@nebulahoroscope.com
Best regards, Nebula Support Team
Dear Luisa,
I’m truly sorry to hear about your experience and understand your frustration.
We strive to provide the best possible service, and it’s clear we fell short in your case.
If you haven’t already, please contact our support team at nebula.support@nebulahoroscope.com so we can address your concerns and work towards a resolution. Your feedback is valuable, and we’re committed to improving.
Best regards, Nebula Customer Support Team
“Totally unnecessary product… Your ads promote something I’m interested in but your actual offering gives me nothing I need or am remotely interested in….”
Hello dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. We strive to provide valuable insights and experiences, and your comments help us improve. If you have specific concerns or if there's anything we can assist you with, please let us know.
For any issues with your subscription or service, feel free to contact our support team at nebula.support@nebulahoroscope.com. We appreciate your input and hope to better serve you in the future.
Best regards, Nebula Team
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
“I went to this site via Instagram ads
They use deceptive marketing practices to sign you up for some kind of subscription without your authorization. I only agreed for one off payment of $1. But a week later I realised I was made to subscribe to 5 different automatic renewal subscriptions in total of USD $57/ month in total, It should be illegal. I was able to resolve it via PayPal dispute. I blocked them from my PayPal. I'll notify PayPal to make this merchant banned!!”
Hello dear Customer,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and any confusion you encountered.
We take these matters seriously and aim for clear and transparent communication regarding our subscription details. If you have any further concerns or need assistance with any aspect of your subscription, please reach out to our support team at nebula.support@nebulahoroscope.com.
We appreciate your input and hope to improve our services based on your feedback.
Best regards, Nebula Team
Hello Dana,
Thank you for bringing this to our attention. We’re sorry for any confusion regarding the charges. To resolve this issue and process your refund, please contact our support team directly at nebula.support@nebulahoroscope.com. They will be able to assist you promptly.
We appreciate your patience and understanding.
Best regards, Nebula Team
“The app and site use deceptive marketing practices to sign you up for some kind of subscription without your authorization. It should be illegal. I was able to resolve it after numerous emails, but had to waste a lot of time to figure out what happened and how to get it fixed.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund and your subscription was cancelled right away. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your subscription in our system. We have provided with the full refund of your 3 transactions. Please note that it can take up to 10 days for the bank to process it. If you will not receive your money, please let us know at nebula.support@nebulahoroscope.com. We are here to help.
Best regards, Nebula Team
“I tried multiple advisors, but none of their predictions ended up being accurate. Each one gave the excuse that ,”energies can change,” as the reason why their predictions are inaccurate. However, for every advisor to be inaccurate with their predictions (tried over 12), it seems like it’s a scam.”
