“As with most trial apps, Nebula charged an automatic renewal without notification. Unlike most apps, they were really quick and responsive and refunded the amount charged easily and cooperatively. Very happy with the resolution.”
“They were quick to respond and solved my issue immediately. That kind of attention is nearly unheard of. Thumbs up to their support service for being spot on. Thank you again Nebula!”
“Nebula’s support team is highly responsive, and does a great job at solving your issue. It’s the reason for which I highly recommend this app. Thank you!”
“As a result of correspondence with technical support, the full amount previously debited from my balance for subscription was returned.
The appeal from my side came immediately after the write-off.
Initially the manager offered 50% compensation. But since I did not use the service and did not consider their further use we agreed on full compensation.
The support responded quickly and correctly.”
“I had a customer complaint and Nebula went above and beyond to resolve my complaint and made me aware that it was my mistake not theirs and then fully refunded my money.
Thanks nebula customer support.”
