“Positives:
Great price. Extensive range of Dreamweaver cushions. Free delivery. Good customer service. Delivery fine. Would buy from again.
Improvement:
Whilst an email confirming dispatch was received, a tracking number would have been useful.
Overall: Wouldn't hesitate to recommend!”
“luv the cushion already have another and good match see they do a palatte ball and used to do throws to match do they still do and can you get me the palette ball please”
“Not the most straightforward of shopping experiences. We originally ordered 4 rugs, 2 of which were no longer available so would suggest the website is updated more regularly to reflect availability. We then identified other rugs that we liked that were available but unfortunately we then had to wait a month because 1 of the rugs wasn't available immediately from the manufacturers. Then we received 2 but the other 2 were lost in transit and we had to wait another week for replacements to be sent from the manufacturers. However although there were problems the customer service was pretty good, the response to emails and problems was excellent but more communication upfront on delivery timescales would improve the service. Despite the problems we're very happy with the rugs now they've been received and we would use this company again and recommend it to others as we appreciate we were a bit unlucky with some of the things that happened.”
“Rugs I ordered were even better than they looked online, colour was accurate, delivery was fast, couldn't ask for more, rugs look great in my newly decorated bedroom!”
“The art work we ordered is exactly as depicted in the website photos particularly the colours. The packaging has to the best I've had to date to ensure that the pictures were delivered in perfect condition. Excellent service.”
“Found this company on line after looking for a good rug. Really good service. Initially said that my order might take 10 to 14 days to arrive as it had (I think) to come from abroad. Anyway, it was less time than that! I was emailed and kept up to date at each step and when I got the e mail to say my rug had been dispatched, it arrived the following day.”
“I haven't had the light fitted yet so can't comment on actual product. However, I was very impressed with the quick and efficient delivery. Will definitely use the company again.”
“Service was excellent. The goods came when you said they would, - and were well wrapped in a double cardboard box against any damage. Thank you-would definitely use your company again.”
“Very happy with the cushions & rug that I ordered.
However, I feel that for the value of the order, I would have liked to have had 'signed for' delivery, instead my order was left in the back garden. I was given a time window of when the order was going to arrive, but it came early when I was not at home.”
“I ordered 2 different light fittings at the same time. The first was delivered very quickly, but when I had not received the second one after some time, I contacted yourselves to enquire about the delay. Your reply was prompt, but said that the delivery company had tried to deliver the fitting but no one had been in to take delivery. As we are an inn with rooms, and there is someone on the premises 24 hours a day, the delivery company had obviously not tried to make the delivery. However, you quickly arranged for another delivery.”
