“Tried to purchase some show tickets today to give to family as Christmas presents without success.Have to say to anybody who is thinking about doing the same don’t go there it’s an unbelievable service.Tried on line and could only book one ticket at a time got the impression you may have to pay an administration fee for each ticket.There was no way of finding out if this was the case.I then phoned the Theatres and a automated message said I would probably would have to hang on for 30 minutes and advised me to try on line. We have always been a Theatre loving family but the difficulty booking tickets, the high booking fee plus being to asked to pay for insurance for my ticket has put us right off. I am now going to spend my money elsewhere ie local shows etc i am sure it will be much more enjoyable and I wont feel I am behind had 😠”
“I can understand all of the rearrangements with Covid – I have been very patient through several re-bookings.
Finally it seems I may be getting to watch the show I’ve booked, and they’ve now decided they are not going to send the tickets out to me – they’re going to make us queue at the box office, completely contrary to earlier promises and the contract we had.
Trying to contact them is a lot more difficult recently too – they have instituted a no reply system of course.
They have a web system that invites you to type in all the details and then they simply reply asking for the same details again. Not exactly helpful.”
