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“I ordered an Ice Bath from Athletfix. It was sent and arrived promptly, however during set up the pump broke immediately, and I had to find other means of blowing it up. I managed and filled up the bath, using it once. The next day I want to use it again and noticed that water had been leaking from it over night, causing the water level to drop. I checked the bottom bung and drainage tap, both we sealed fully, so I can only assume there is a leak somewhere. I also decided that the bath was too big and wanted a smaller one. I tried to contact Athletfix to request a return and heard nothing, I contacted them again and nothing. In fact I have tried to contact them multiple times and heard nothing. I can only assume that once they have your money, they aren't interested in upholding customers consumer rights. If you order from them, beware. Hopefully you don't have to make a return, because you won't be able to.”
“If I could give no stars I would. I ordered an ice bath which was delivered late. When it arrived I unpacked and set up to find that there was a leak at the seam and water was pouring out. I contacted the company straight away and asked for an exchange..I have sent numerous emails and still have had no response. I attached videos of the leak and after being extremely patient have now asked for a refund. I do not want any goods from this company its an absolute joke. I am still waiting for a response and really need my refund.”
“Une arnaque des voyous
Appareil de massage commandé, brosse à dent électrique reçue …
Service client inexistant, uniquement joignable par mail … sans aucune réponse !!!
À éviter”
“Absolutely disgusted .I have been trying to get information on returning an unused appliance , that is not suitable for my elderly Husband .
I have emailed every day to get a response and still no reply as of today .
Customer Care is non existent .. They tell you , in their info , that contact has to be made for permission to return ..I have never heard of this before from any other Company ..Still waiting for a reply !!!”
“I bought a 3 in 1 ice bath, delivery was quick and I used it for a week unfortunately I discovered a leak in the seam. I contacted customer service and the replied swiftly and replaced the ice bath quickly.
The Ice bath itself is a great size and I am seeing immense benefits after only a week. My energy levels have increased, I am a runner and my muscle recovery has also improved.All round I am very impressed.”
“Shocking customer service, ordered an ice bath and got an order confirmation with DPD tracking number that doesn't exist with carrier, tried multiple times to make contact and getting no response, please avoid this company at all costs, I will be getting my money back ASAP.”
“Do not order from this company or any.ext if it . Ordered via .UK, product never arrived, tel contact details -sham and customer response non existent, same standard response. Worryingly DPD when contacted have no record of anything .Most of products advertised ate available in Harvey Norman's at same price”
“Terrible mistake that I ordered from this company. They advertise that they are a US based company in Texas. The transaction was taken out from London and their email server is in Australia.. red flag!!!! They don't respond to emails when you are asking for refund. This is a total SCAM. Everything they are advertising on their website from beginning to end are lies. DO NOT ORDER FROM THEM!”
“Ordered from Australia for injury treatment based on advertising of 2 day delivery and website with au. Don’t make same mistake. Still waiting after 3 weeks and email comes back from UK saying it’s in transit. If you are from Australia Use eBay instead.”
“I’m not one for reviews but this company went above and beyond. After researching into massage guns i decided to go with this massage gun, mainly for the outstanding specifications and the good price factor. I was not disappointed. The gun arrived within 18 hours and I still haven’t charged it in 8 days of use, yes I do only use it for 15-20m a day. The 8 attachments really help as I train different muscles constantly I need a different attachment depending on the size of the muscle. Customer service was helpful when I asked a obvious question.
Overall this is how a company should operate.
Thank you. Highly recommended”
“DO NOT USE- Absolutely scammed by this apparent company. Do not buy from them.
The product stopped working after 1 use and I tried to return the product but was told I couldn't and it was my fault. The said it could only be returned if it was unused and then only a partial refund could be given at their discretion. Extremely rude customer service who done nothing to resolve the issue.
The product is absolute rubbish and you can get a better one off amazon for a fraction of the price.
If you do buy from these don't say I didn't warn you.”
