Augustine Tours Reviews

4.93 Rating 57 Reviews
100% of reviewers recommend Augustine Tours

About Augustine Tours : Founded in 2010, Augustine Tours is a Rwanda based and locally- owned tour operator. We focus on creating and promoting tailor-made tours offering authentic and unique travel experiences benefiting visitors and local employment while preserving the cultural heritage, wildlife, and nature.
Our destinations are Burundi, Rwanda, The Democratic Republic of Congo, Uganda, Tanzania, and Kenya.

“Is Augustine Tours a reliable company?” Don’t take our word for it. You can read verified customer reviews of clients who have used our services. And if you need any references, feel free to reach out to us via email and we shall provide them.

“Why do you have anonymous reviewers?”. We value our customers' privacy. Some customers prefer not to have their names linked with reviews published online and we understand that.

“Does Augustine Tours operate its tours?” Yes, all our tours are designed and run by us. We are not an online travel agency.

Safe payment: We are accepting payments by credit cards processed by PayPal or Stripe.

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Phone:
+250 785 062 493

Email:
info@augusinetours.com

Location:
61 KG 11 Avenue, Kigali, Rwanda

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
Customer Service
communication channels
Telephone, Email
4
Keith H
"I took a day tour in Bujumbura, Burundi, with Augustine in August: a place well off the usual tourist trail. I had a terrific time with my well-informed guide and driver, both of whom spoke good English, seeing the city, taking a trip on the river to get up close to hippos and birds, and seeing the fishing village on Lake Tanganyika. Amazing!"
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5
Matic C
"Without any error, with our Rwanda and Burundi tour from the first contact throughout its completion, we only had a professional service. I met Augustine during ITB Berlin in March 2019 and our chat led me to book an overland private trip that started from Kigali and ended in Bujumbura- the area he knows best. Having many Foreign Affairs websites advising against travels to Burundi, I was hesitant to include Burundi on our itinerary. Thanks to Augustine who gave me updates about the actual situation. Upon arrival at Kigali Airport, we were warmly welcomed by our guide Eugene who by far is an excellent tour guide. He took us to our hotel where we received the tour briefing, something that gave us a feeling of a friendly atmosphere. Eugene was extremely knowledgeable and friendly with a sense of humor- he deserves special thanks. Our overall experience was wonderful! With all due respect, thanks to Augustine Tours for such a meticulously organized tour."
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Mikhail S
"Absolutely incredible company and wonderful people who made my trip enjoyable and lovely. From the communication point to pick up from the hotel my 4 days in Burundi were wonderful. It was my first time and I want to express my sincere gratitude to Augustin and Hipolite who helped to discover their country. Those people are absolutely fantastic and will go extra mile to make you feel better. I am putting my head down and say Thanks a Million for everything. If you are looking wonderful, comfortable and great tour please chose this company and you will never be disappointed."
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Featured Review
This review is set as featured by the company.
"Can't recommend Augustine Tours highly enough! I provided my wish list for what we wanted to see in Democratic Republic of Congo, Rwanda and Burundi. Kelly fulfilled and surpassed our expectations in every way with a custom tour well within our budget. Wonderful suggestions, awesome guides, and even made it possible for us to get a visa for Burundi at the airport (which is unheard of.... except for Kelly's magic). Hint: Make sure to get your yellow fever shot appointment in time to get your visa in prior to travel. Shots were in short supply and appointments took much longer than anticipated. Highly recommend Augustine Tours! In fact, I'm working with Augustine Tours now on my Ethiopia vacation."
Susan:
Many thanks for the review. Glad that you enjoyed your time in the Great Lakes region(Democratic Republic of Congo, Rwanda and Burundi) part of our Africa private tours. Our aim is to always work on tours providing a unique travel experience.
Look forward to welcoming you soon on our Ethiopian tours.
"Had a customized 2-day tour with Augustine Tours in September 2019. The organisation onsite was really great, punctual, professional. I tried maybe to pack a bit too much into a two-day journey, but the guide (Hypolite) was amazing, friendly, funny, knowledgeable...really customer oriented. He worked two very long long days and always stayed, positive, friendly and responsible (safe driving). Was a really great experience!"
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Dear Jochen,

many thanks for reviewing our guided tour services in Burundi.
Happy to hear your guide helped you get around with his local knowledge and experience.
Thanks again for having chosen our services.
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"We did a 15 day trip to Uganda, Rwanda and Burundi with Augustine Tours. The itinerary was excellent, the hotels well thought out with choices and the trip moved very smoothly. We had the same driver, Eugene, for the 12 days in Uganda and Rwanda. He really made the trip because he was so courteous, and looked after the little things. Like he cleaned the car (which was in great shape and had A/C) every night! We set a plan each evening for the next day and he was always ready early. Travel in those countries is not easy but he was great at finding restaurants and bathrooms that were clean, and he was good at suggesting changes to the itinerary if we were short on time. Augustin was great at answering questions and staying in touch before and during the trip. If I did it over again I would cut one day from Burundi because that country does not have good museums that we saw and the best thing were the Gishora Drum sanctuary. We had a different driver in Burundi but same car and we did not connect as well but he also did a good job. I would certainly recommend Augustine Tours for those Uganda, Rwanda and Burundi. I looked at several options but his itinerary and cost was much better. We also book a week in Tanzania with them but they outsourced it to another Safari company BMS Safari. That part did not work out and I wish Augustine Tours would have told me they were outsourcing it and I would have selected another tour operator. During the difficulties in Tanzania which related to a bad vehicle and driver/ guide that did not speak English, Augustin followed up with me via email and contacted the safari company ( unfortunately no positive outcome resulted) but he assured me he will find another vendor for Tanzania. So my rating would have been 5 star for the first 2 weeks but 1 star for the last week."
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Dear Carol, 

many thanks for reviewing our services. I have to agree on the fact that the Tanzania part did not work out to keep delivering a pleasant service like the one you had in Uganda, Rwanda, and Burundi with your prior 15 days of your east African tour. I truly apologize for that.

It is our big concern as a company when such an incident occurs as it doesn’t at all reflects our philosophy and mission: authentic and unique travel experiences benefiting visitors and local employment.

Indeed, we have learned much from the incident, and necessary measures have been taken to avoid anything similar that could happen again in the future. 

Once again, thanks for having chosen and recommending our services. 

Augustin Ndikuriyo
"I took a day tour in Bujumbura, Burundi, with Augustine in August: a place well off the usual tourist trail. I had a terrific time with my well-informed guide and driver, both of whom spoke good English, seeing the city, taking a trip on the river to get up close to hippos and birds, and seeing the fishing village on Lake Tanganyika. Amazing!"
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Dear Keith,

many thanks for reviewing our services and sharing your Bujumbura tour photos.
We look forward to welcoming on our other tours in the future.
Thanks again for having used Augustine Tours.
"A very reliable tour company that you can absolutely trust"
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(Kigali) -
Hi Wolfgang, we were happy to take you around on Rwanda and Burundi tours. Many thanks for the recommendation/ Vielen Dank für die Empfehlung!
Augustine Tours is rated 4.93 based on 57 reviews