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Auto National Reviews

4.8 Rating 10,624 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,624 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
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Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Anonymous
Verified Buyer
“good telephone manner”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Took a while to get through to Customer Services for renewal, but once I got there Amy was good. I haven't actually used AR yet for a breakdown (this being my third year)”
Helpful Report
Posted 6 years ago
Mr Albert H Bartlam
Verified Buyer
“only used the breakdown service once not over impressed.”
Helpful Report
Posted 6 years ago
Mr Brian Barfield
Verified Buyer
“Fortunately I have not had occasion to use breakdown services but renewal of policy dealt with in friendly and efficient manner by Lauren.”
Helpful Report
Posted 6 years ago
Mr Tom Bufford
Verified Buyer
“Used this service for many years. All arranged from home or office without the hustle and bustle of the High street.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Sales advisor was fairly helpful, not as friendly as previous contact with auto national”
Helpful Report
Posted 6 years ago
Mr Michael Graham
Verified Buyer
“Would be a very good service ,if only existing customers could renew there breakdown cover online.I have the same problem every year.”
Helpful Report
Posted 6 years ago
Mr Ronald Smith
Verified Buyer
“Sorry to be so non-committal, but we have never had occasion to call on your services, luckily, so I can't really comment.”
Helpful Report
Posted 6 years ago
Mr Andrew Burrows
Verified Buyer
“would be good to get paper copies of policy as unable to open attachments on emails”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Efficient, not the most personable of conversations but all the main policy details were covered clearly.”
Helpful Report
Posted 6 years ago
Mr Stanley Barnicoat
Verified Buyer
“I have been with Auto National at least thirty years with one call out but I recently had a spell in hospital when my policy ran out I was then called a new member which cost me more than usual and was not easy rejoining”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Luckly haven't needed your services for a while, but nice to know you are there if needed”
Helpful Report
Posted 6 years ago
Mrs Ann Bright
Verified Buyer
“Would like a hard copy of my policy, company don't seem to think of customers without printers so customer service is rubbish.”
Helpful Report
Posted 6 years ago
Mrs Ann Bright
Verified Buyer
“I have not received my policy on line plus I would prefer a hard copy much better if you don't have a printer.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Not computer trained but able to cope with it.”
Helpful Report
Posted 6 years ago
Mrs I Young
Verified Buyer
“Pleased you have not increased policy premium when I renewed today. I queried whether you could send out policy documents etc by post and was informed you no longer offer this service. What about if you do not have a computer or access to one?”
Helpful Report
Posted 6 years ago
Other R Worcester
Verified Buyer
“I found Lauren, who answered my call, sounded unhappy/bored but she did deal with a policy renewal efficiently as far as I could determine. It would be helpful if your documents could be addressed to Sir Robert Worcester rather than "Other R Worcester" Teresa (Office Manager at Allington Castle).”
Helpful Report
Posted 6 years ago
Mr Donald Russell
Verified Buyer
“have never needed to call them out but have peace of mind that they are there”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“job done, no problems, used your service before, call outs been good, thankyoou.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Fortunately not needed breakdown service over the years I have been with AutoNational but everything seems to be very efficiently done when in contact. Renewal was a muddle this time but Jack replied immediately to my query and sorted it straight away.Thank you for that service!”
Helpful Report
Posted 7 years ago
Auto National is rated 4.8 based on 10,624 reviews
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