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Auto National Reviews

4.8 Rating 10,624 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,624 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Anonymous
Verified Buyer
“Lack of enthusiasm.”
Helpful Report
Posted 5 years ago
Mr Lance Parker
Verified Buyer
“O.K. I have been a customer for a long time. I seem to be treated like a new customer? Unable to contact you by e- mail on two days. Disappointed with extra cost?”
Helpful Report
Posted 5 years ago
Mr Peter Whitlock
Verified Buyer
“Good service in that Lauren called back with existing policy details”
Helpful Report
Posted 5 years ago
Mr Nicholas Hinton-Lever
Verified Buyer
“When you try to renew online its a different price, same every year. So you have to renew over the phone on an 0345 number, so you either pay more, or pay for the phone call.”
Helpful Report
Posted 5 years ago
Ms Cristina Watts
Verified Buyer
“Dear Antonia, After renewing my Breakdown Policy on the phone, I expected to receive a confirmation of the Policy details which I didn't.”
Helpful Report
Posted 5 years ago
Mr Richard Eagle
Verified Buyer
“Excellent telephone service but your app has been off line for my three previous attempts to renew our cover so not impressed with this at all. It’s unacceptable to waste your customers time like this. Wake up and smell the coffee before you loose your business. I will not use you again if this happens next year.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“quick and helpful. Very abrupt though and hung up without ending conversation, no goodbye or thank you. Answered all questions though. Thanks :)”
Helpful Report
Posted 5 years ago
Mr Zahir Bekit
Verified Buyer
“The only feedback I have got is, I believe it isn’t appropriate to ask for the card details including the last 3 digit of security code of the card to make payment. Should either send link or automated using key bottoms for security reasons . Thanks”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Compeditive price. Yet to call out. Touch wood.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Admin is helpful and efficient, I have not needed to call them yet for assistance.”
Helpful Report
Posted 5 years ago
Ms Pauline Kingston
Verified Buyer
“No Comment”
Helpful Report
Posted 5 years ago
Mr Michael Burns
Verified Buyer
“You need to update your systems. have tried twice to renew on line have been unable to due to your System showing wrong amount owed. VERY ANNOYING SORT IT OUT....”
Helpful Report
Posted 5 years ago
Mr John Quarm
Verified Buyer
“My credit card payment online was taken twice when I paid. I haven't had an email confirming that my policy is renewed.”
Helpful Report
Posted 6 years ago
Mrs S Marsh
Verified Buyer
“By mistake two payments were taken out when renewing my cover ,I phoned up to state the fact .I was informed that the over payment would be in my account in 5 working days. After 10 days i had to phone back to say it was not in my account.After the second phone call it was in my account the next day.Otherwise no problems.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Think Auto National needs to change or train staff in good personal skills on the phone. Have dealt with Auto staff for a long time and their mannerism on the phone is dull, boring,impersonal. Stop reading those screen prompts! They drive me crazy! Think Daniella can benefit from some training”
Helpful Report
Posted 6 years ago
Mrs S Barratt
Verified Buyer
“Can’t fault service or price but thought customer service advisor a little abrupt !”
Helpful Report
Posted 6 years ago
Mr Richard Williams
Verified Buyer
“Been with them for years. price is good. But never had to call them out, so can not say anymore.”
Helpful Report
Posted 6 years ago
Mr Robert Willis
Verified Buyer
“Never had call them out so hard to give a rating. Call center seems efficient.”
Helpful Report
Posted 6 years ago
Mrs Helen Easton
Verified Buyer
“Was not happy that my Santander debit card was not accepted after going to the trouble of filling all the card details in etc. I feel you should warn people in your email that certain cards are not accepted.”
Helpful Report
Posted 6 years ago
Mr Neil Johnson
Verified Buyer
“I've not had to use the service so who knows if you are any good”
Helpful Report
Posted 6 years ago
Auto National is rated 4.8 based on 10,624 reviews
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