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Auto National Reviews

4.8 Rating 10,621 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,621 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Anonymous
Verified Buyer
“Can not fault this company”
Helpful Report
Posted 4 years ago
Mr Colin Hird
Verified Buyer
“Despite ongoing problems with the online billing for my policy Tina was very good at explaining what had gone wrong and took my details to renew. All sorted within a few minutes. Top marks for Tina for her personal attention and efficiency.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Easy to contact and customer service advisors very helpful. Not had to use the breakdown service yet hence 4 star rating based on administration of policy.”
Helpful Report
Posted 4 years ago
Mr Glen Hodson
Verified Buyer
“Always been there when I have needed help. Very quick. Cheaper then AA and RAC”
Helpful Report
Posted 4 years ago
Mr Brian Cobble
Verified Buyer
“I renewed my membership over the phone, very easy, a nice friendly operator,Handel my call,and was very helpful”
Helpful Report
Posted 4 years ago
Mr John Christie
Verified Buyer
“I have been with Auto National for twelve years or so, and have had cause to use the service twice. On both occasions the service was prompt and efficient, I was very satisfied. Regarding payment, I've found the website to be not the easiest, so I prefer to use the phone. The agents (Amy today) are always friendly and helpful. A happy customer, then.”
Helpful Report
Posted 4 years ago
Mrs C Worcester
Verified Buyer
“Didn’t have to wait long for telephone to be answered. Agent was friendly, listened to what I needed to say and quickly sorted it out. Payment was taken efficiently.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very pleased with service so far.”
Helpful Report
Posted 4 years ago
Ms M Bryden
Verified Buyer
“My renewal was dealt with efficiently by Amy over the phone, which makes my life easier.”
Helpful Report
Posted 4 years ago
Miss Marianne Sedgwick
Verified Buyer
“Very friendly and efficient. Very quick to renew my policy”
Helpful Report
Posted 4 years ago
Mrs Irene Brinton
Verified Buyer
“Advice given was clear and helpful. Would recommend to anyone.”
Helpful Report
Posted 4 years ago
Mrs Margaret Allen
Verified Buyer
“Great service, Jessica was very helpful and renewed my policy very quickly.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent price and very easy to renew”
Helpful Report
Posted 4 years ago
Mrs Carol Pennings
Verified Buyer
“Very polite chap and very helpful. Six Stars”
Helpful Report
Posted 4 years ago
Mr Lesley Mitchell
Verified Buyer
“Excellent, friendly service on the phone today!”
Helpful Report
Posted 4 years ago
Mr D Stevens
Verified Buyer
“Great service from Elsie at renewal time. My query was handled very efficiently. There was also no charge for updating my existing policy to reflect a change of vehicle.”
Helpful Report
Posted 4 years ago
Mr Derek Adams
Verified Buyer
“We have been with Autonational for many year not to sure how long but it must be around 8. I have always found a very friendly and helpful person on the other end of the phone, a pleasure to talk to, keep it up. Over the years we have only needed help once miles from home, we could not fault the service. Regards Derek C Adams”
Helpful Report
Posted 4 years ago
Mr Suryakant Soneji
Verified Buyer
“sam was very informative on all my questions.his suggestion was very good nad I accepted the new [plan he suggested.”
Helpful Report
Posted 4 years ago
Mr J Mccrae
Verified Buyer
“excellent no nonsense phone call”
Helpful Report
Posted 4 years ago
Mrs Angela Rees
Verified Buyer
“Encountered a problem on website when trying to renew (Additional Fee of £5.00). Rang and queried. This was an admin charge not payable. Renewed policy on telephone.Tina was very helpful.”
Helpful Report
Posted 4 years ago
Auto National is rated 4.8 based on 10,621 reviews
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