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Auto National Reviews

4.8 Rating 10,621 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,621 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Mr John Gelsthorp
Verified Buyer
“Tina couldn't have been more helpful. Great service, thank you”
Helpful Report
Posted 6 years ago
Mr David Hawkes
Verified Buyer
“Normally respond positively to such customer satisfaction reports but in this case feel it worth noting that your colleague’s phone manner - tone being surly, sounding was sufficiently off putting (complaining repeatedly about the signal/ phone being distant despite my protestations that it was right in front of me + my voice deliberately loud) and refusing abruptly any consideration that your headset / software might need checking, that I nearly ended the call and moved to a different company. Additionally it is unacceptable that emails about renewals suggest using your website yet this gives a higher price as the discount is not recognised. Poor.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Excellent value as you get a reduction the next year when you don't have to use them. When I did use them in the past they were quick answering my call and had someone to me within half an hour. This is much better than other companies according to friends. I have been with them for several years and always recommend them whenever I am asked about breakdown cover.”
Helpful Report
Posted 6 years ago
Mrs Delia Trotter
Verified Buyer
“no need 4 more”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I have only needed to use Autp National once but found the service excellent, and every time I have renewed my policy I have found the staff very helpful and pleasant.”
Helpful Report
Posted 6 years ago
Mr Anthony Jenkins
Verified Buyer
“Very satisfied”
Helpful Report
Posted 6 years ago
Mrs Kathleen Li
Verified Buyer
“we've always been happy with the friendly and helpful service we've received from your advisors so thankyou very much”
Helpful Report
Posted 6 years ago
Mr David Hughes
Verified Buyer
“Good value for money motor breakdown policy which I’ve renewed each year now for several years.”
Helpful Report
Posted 6 years ago
Mrs Sandra Agius
Verified Buyer
“Short and too the point whilst being very courteous, didn’t waffle on wasting my time . Pleased.”
Helpful Report
Posted 6 years ago
Mr Anthony Mercury
Verified Buyer
“Thank you Nita, for your efficiency in dealing with my renewal policy”
Helpful Report
Posted 6 years ago
Ms Elmien Chapman
Verified Buyer
“Tina was very helpful and friendly.”
Helpful Report
Posted 6 years ago
Mr D Longworth
Verified Buyer
“Ive been with Autonational a number of years and cant fault them for their service.”
Helpful Report
Posted 6 years ago
Mr K Jones
Verified Buyer
“easy to deal with. a little too softly spoken”
Helpful Report
Posted 6 years ago
Mr Malcolm G Wishart
Verified Buyer
“Pleased you phoned as I had forgotten good service”
Helpful Report
Posted 6 years ago
Mr N Barrett-Cross
Verified Buyer
“Professional , friendly service .”
Helpful Report
Posted 6 years ago
Mr Donald Chaplin
Verified Buyer
“Very quick and efficient when I had an unfortunate breakdown.”
Helpful Report
Posted 6 years ago
Mr Adam Osborne
Verified Buyer
“Very helpful and polite with my query and helped change a policy with ease as I made a mistake when purchasing. All completed without any hassles.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Excellent customer service. Polite and efficient.”
Helpful Report
Posted 6 years ago
Mr Ivan Crow
Verified Buyer
“Great service from your agent Alfie. Very polite and helpful. Would give 5 stars but a long wait before someone answered the phone. But overall I was well looked after.”
Helpful Report
Posted 6 years ago
Mr Stephen Clothier
Verified Buyer
“I've been a member for over 10 years and they've always managed to repair or get me home. Peace of mind!”
Helpful Report
Posted 6 years ago
Auto National is rated 4.8 based on 10,621 reviews
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