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Auto National Reviews

4.8 Rating 10,624 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,624 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Mr John Burke
Verified Buyer
“Efficient, effective.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good customer service. Only had to use their call out once. Very prompt and efficient”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Excellent service spoke very clear English easy to understand for me being OAP thank you”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“been with them for some years, always good”
Helpful Report
Posted 7 years ago
Mr Gary Grindel
Verified Buyer
“Helpful and friendly when renewing membership.”
Helpful Report
Posted 7 years ago
Mrs Helen Hancock
Verified Buyer
“how can i..i only registered today..jessica was very helpful and efficient”
Helpful Report
Posted 7 years ago
Mr A Jennings
Verified Buyer
“Melissa was informative, helpful and efficient. Excellent service.”
Helpful Report
Posted 7 years ago
Mr E Marshall
Verified Buyer
“Very helpful when changing cars and on-line renewals”
Helpful Report
Posted 7 years ago
Mr Timothy Forshaw
Verified Buyer
“I've just renewed my Auto National Rescue policy by 'phone and, at the same time, added a second vehicle, with both being covered for Total Superservice (highest level of cover). The advisor told me that because I was changing my policy by adding a second vehicle, the premium for my first vehicle would be HIGHER than that quoted on my renewal notice, despite being a customer for decades and adding a second vehicle. There was no flexibility in this. I think this is a poor way to treat any customer, not just long-standing ones. In addition, I found the service I received from the advisor to be poor; I sensed no friendliness, no indication that my business mattered, and I felt patronised. It was a take it or leave it attitude. To cap it all, after paying, I'd started to check my understanding of what would happen next, when I was cut off. I don't know if this was a 'phone fault or deliberate, but it did nothing to raise my already diminished view of Auto National Rescue. Should I be unfortunate enough to need the services of Auto National Rescue, I dearly hope I receive a far better service than I did today when renewing the cover. Furthermore, at my next renewal, I'll consider alternatives, something I haven't done since moving to Auto National Rescue so many years ago.”
Helpful Report
Posted 7 years ago
Mr Paul Ellis
Verified Buyer
“Been with Auto National for years, always brilliant service. Thank you”
Helpful Report
Posted 7 years ago
Mr R Carroll
Verified Buyer
“Great value in the 10 years i have had my breakdown cover i have had to use only twice.Each time the garage attending arrived within the hour and i was on my way within 10 mins”
Helpful Report
Posted 7 years ago
Mr Brian Mulliner
Verified Buyer
“I have already sent a review on the service I have received.. Have printed all the documents you have emailed to me, I notice that my car registration number CX64MRV Audi A1 is not entered on the policy details.”
Helpful Report
Posted 7 years ago
Other ... G
Verified Buyer
“Excellent Service Very Help Full and quick Service”
Helpful Report
Posted 7 years ago
Mr Peter Montgomery
Verified Buyer
“Provide good service.”
Helpful Report
Posted 7 years ago
Mr Anthony Capelin
Verified Buyer
“Mellisa dealt with my renewal politely and efficiently”
Helpful Report
Posted 7 years ago
Ms Susan Cummings
Verified Buyer
“Have used for one breakdown and the service was excellent. Very easy to renew cover. Would recommend.”
Helpful Report
Posted 7 years ago
Mr Brian Mulliner
Verified Buyer
“I have just renewed my policy and with help of Brogen and updated it to a higher level. The service was excellent.”
Helpful Report
Posted 7 years ago
Mr Richard Bennett
Verified Buyer
“Efficient renewal by phone. Understanding and clear response to breakdown call.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Brogen was very patient with a deaf old git!”
Helpful Report
Posted 7 years ago
Ms Catherine Garlick
Verified Buyer
“Pleasant helpful lady who renewed my policy as requested.”
Helpful Report
Posted 7 years ago
Auto National is rated 4.8 based on 10,624 reviews
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