Auxillis Reviews

Name: Auxillis
Rating: 4.38

4.4 Rating 707 Reviews

85 %

of reviewers recommend Auxillis

Company Reviews

Questions

Metrics

4.4

Based on 707 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Write Your review

Tell us how Auxillis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company. They were supposed to be taking care of car repairs after a non fault accident which was later deemed a total loss. They were really good at getting me the courtesy car, I got that next day! But that's when misery struck. For the first 2/3 weeks no one knew where my vehicle was, as it was recovered from a service station. When they finally located it, they said it was in a yard that was permanently closed and they didn't know what to do. When they finally solved that after another week, they tried to set recovery to take it to a garage from my house, which at this point should have been clear that the car was definitely NOT at my house. Then the next day I have the recovery team calling me asking if my road is big enough to get the recovery vehicle down with ease... Once the vehicle was deemed a total loss and Auxillis had to chase the payment is when they really showed their true colours. They did everything they possibly could to delay. When the total loss report was made, apparently it wasn't escalated properly so it didn't get to the accessors for another week or two, asnd that's only because I called them. I was made to fill out the same forms 3 times. I had customer reps lie to me and say that Auxillis were not handling the total loss payment and they had passed it to Admiral. When contacting Admiral I was told that this was indeed not true. When I asked Admiral to cancel my policy as the car was no longer in use, they said that Auxillis should have done that as soon as the car was deemed a total loss, safe to say they did not In the 4 months that I have been waiting and dealing with this, they reached out to me for an update once. I had called numerous times to check progress, they said that my account was flagged to chase payment once every 2 weeks...2 weeks! I asked if this could be changed and they said yes, they'll chase every week. Then when i'd call back they'd still say that it was once every 2 weeks. This repeated around 4/5 times. I had multiple emails completely ignored. What became very clear is when they are charging their ridiculous daily rates of around £70 a day, why would they want to rush to help anyone? They were making roughly £2000 a month off of me. When I was asked to give them feedback, I was brutally honest. Then, here's the kicker. A week after I give the feedback, I get a call saying that they are no longer handling my claim...BECAUSE OF DELAYS. Delays that they had been putting on themselves! I spoke to admiral to confirm that this is true this time. SO, I spend 4 months dealing with pure incompetence and Auxillis pocket around £8000 from me for doing absolutely nothing. Complete con artists. I go through so much stress and they walk away for roughly my cars value for putting me through it. Insane. I feel like if you just need a lease car, they might actually be ok. But 100% avoid at all costs when it comes to repairs etc”

Helpful Report

Posted 2 years ago

“They arrived a day earlier than expected and had only one problem that the brake light in the rear window stayed on but after contacting them they said ring RAC which came out within an hour checked the car over and sail it was still safe to drive and it was a fault on that type of car . So no problem with the company at all”

Helpful Report

Posted 2 years ago

“Great . Customer service were very friendly and efficient when I messed up the on line booking . Lovely delivery drivers when a car was needed whilst mine was going for repairs after an accident. Met me at the garage and picked hire car up from home at the end of the hire. Communication was very good throughout.”

Helpful Report

Posted 2 years ago

“Customer service were very friendly, and quick a response when a car was needed whilst mine was going for repairs after an accident. Easy drop off and return of car when no longer needed”

Helpful Report

Posted 2 years ago

“Excellent service throughout the hire period and the the level of communication was perfect”

Helpful Report

Posted 2 years ago

“Reliable, flexible, efficient company/ staff and very high quality car. Could not have been more pleased with the service. Highly recommend”

Helpful Report

Posted 2 years ago

“Very good service many thanks”

Helpful Report

Posted 2 years ago

“Nice clean car to spec I requested Pleasant helpful people and efficient service”

Helpful Report

Posted 2 years ago

“Woeful customer service, unsafe vehicles provided, claims management non existent, seem to have a mission to rent vehicles at extortionate prices for as long as possible. Conflict of interest with what they should be doing”

Helpful Report

Posted 2 years ago

“I would like to inform you that for me it was a good car rental company where I needed it most.”

Helpful Report

Posted 2 years ago

“5star service. Friendly and professional people,for me perfect.”

Helpful Report

Posted 2 years ago

“As my car was written off obviously no car but I only drive automatics but they were absolutely understanding and provided me the following day”

Helpful Report

Posted 2 years ago

“Auxillis delivered my hire car and when informed my car had been repaired they promptly picked up their car the following with noproblems whatsoever.excellent service.thank you,”

Helpful Report

Posted 2 years ago

“Same guy dropped off and picked up - very well mannered and courteous. Auxillis were slowpicking the car up due to not being able to drop other cars off but kept us informed and were apologetic”

Helpful Report

Posted 2 years ago

“Appalling, all hey are really interested in is hits the other side with a massive loan car cost. I had a no fault claim Spring last year, fixed ok, but in that time they charged over £300 A DAY to the other side, total loan car bill £11,000 the other side are refusing to pay, understandable so now they are suing them and this keeps coming back to me to do this that and the other, easy use of them no, and people wonder why premiums have shot up”

Helpful Report

Posted 2 years ago

“Just one word, exceptional. The lads who delivered the car were just fantastic and the car was collected without any fuss.”

Helpful Report

Posted 2 years ago

“Very helpful adviser explaining how and why I needed to give information as a first time user of your service I feel reassured I’ve made the right choice in using your service.”

Helpful Report

Posted 2 years ago

“In all my years of driving this is the first time I have had to make a claim. Auxillis, for their part, ensured this was a very smooth process keeping me informed via their kind and helpful staff. Thank you”

Helpful Report

Posted 2 years ago

“Great service , polite and kept us well informed at all stages”

Helpful Report

Posted 2 years ago

“We waited 4 days to get a replacement car after another vehicle hit our one, the replacement car was so small we couldn't get the child seats so had to try to get others to take the children to school and back, as they downgraded the car to a Fiat 500, very difficult to contact them, ANGERY”

Helpful Report

Posted 2 years ago

Auxillis is rated 4.4 based on 707 reviews