Auxillis Reviews

Name: Auxillis
Rating: 4.36

4.4 Rating 643 Reviews

85 %

of reviewers recommend Auxillis

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4.4

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

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“Very good services and effective fast responses from team. My car repair issues are resolved with effective communications at each stages. Overall much satisfied with service and support.”

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Posted 7 months ago

“Quick service with good communication”

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Posted 7 months ago

“Excellent at all stages of the repair process. Regular updates and collection and delivery of the vehicle was as agreed.”

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Posted 7 months ago

“I was happy with the service provided from start to finish.I experienced no problems and any actions were clearly explained so I was a satisfied customer”

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Posted 7 months ago

“Car on time very helpful getting application filled out and when needing to extend hire it was done by Norwich branch straight away very pleased with car aswell would always recommend them”

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Posted 7 months ago

“great job very happy costumer”

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Posted 7 months ago

“Had Auxillis for a courtesy car after my car was in an accident, cannot fault the whole service from start to finish, would highly recommend 😊”

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Posted 7 months ago

“So good service a life saver in a time of need !”

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Posted 7 months ago

“Excellent service does what it says on the tin”

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Posted 7 months ago

“Great service lovely drivers both 0n delivery and pick. Helped make a bd situation better”

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Posted 7 months ago

“Excellent and efficient service. The staff were helpful and polite and the communication was very good.”

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Posted 7 months ago

“I feel sorry for the gentleman who lost his tools in his Hire Van, AUXILIS is a "CHC" Credit Hire Company who Supply their own Hire Vehicles? that means the Hire Van belongs to Auxillis ? Therefore Auxillis is Responsible for the Van and the Loss of your Tools At their own Premises. Otherwise if it was in your old van and some 9ne came to collect it for "Further Inspection" and your asked to leave the logbook and both sets of Keys in the van so it can be collected, its already been "Writtern off" and its going for salvage, usualy the salvage company is "COPART" a US based company across the UK who Collect and Auction off Auto Salvage. The insurence company makes a descission your vehicle is writtern off Even before the damage is assessed, purely by your pictures and secondhand Trade Value. The Advise is, your Vehicle remains your Property and no one can take it away from you untill you and the Insurence company have agreed a Value for a settlement. Like wise if your vehicle is not drivable and they take it away because you cannot store the vehicle and its gone for Further Assesment ? If you haven't handed over your Logbook and both sets of Keys, you can claim Theft of your vehicle if they say "WE DONT KNOW WHERE YOUR VEHIVCLE IS" ? trouble is its your word against theirs about your tools in the back of the Van ? Some one has taken and potentialy stolen the Tools out the back of the Van? And if Auxillis own and Hire the Van out then its Auxillis Staff who Removed your tools, so Auxillis is Reponsible for your tools, more seriously Who ever removed the tools and STOLE THEM? should be sacked by Auxillis? Your tools should have been put in storage with due care to respect your property and return it to its owner, clearly you didn't hire the Tools from Auxillis ,only the Van, thats obvious to all Parties Involved. If you have a hire van you should empty tools out, or Take a Picture on your mobile with the date? And showing the vehicle registration plate? On a daily basis so you can prove on a sertain day your tools were in the vehicle, and it shows an idea of what tools they were. This Periodical cancellation of Hire is what kept happening to me, there appears not communication and tally up between my ongoing vehicle need and my Writtern off Vehicle and ongoing claim.”

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Posted 7 months ago

“Auxillis are a hire and accident management company. They are the worst company I've ever had the misfortune of coming into contact with. Following a non fault accident, where the third party accepted blame and liability, I was sent a hire van and experienced nothing but problems. I contacted their company frequently for updates and when after two months, I questioned the lack of progress,they said the file was down as information only and cancelled my hire. I had to file a complaint for them to extend the hire. On several occasions throughout my claim they withdrew my hire with little to no warning. I would then spend hours on the phone with several departments to have the hire extended, as my claim still had not been paid/settled. I was told I have 7 days of hire from receiving settlement. After months of this, the company wrongfully withdrew my hire without my knowledge and in spite of a conversation and agreement made with a manager at head office. This resulted in police coming to my property at 1am with a recovery truck and seizing the vehicle with thousands of pounds of power tools inside. No correspondence was sent to indicate the vehicle hire had been withdrawn or that it was reported stolen. Auxillis would not tell me where my tools were for 4-6 weeks. When they did, I had to pay for another van to drive the 100 mile round trip to a third party repair company to collect my tools. Upon arriving at the repair company the van was taken to, and being escorted to the van, I found someone had been in it and had removed my tools. I reported this to Auxillis who assured me they would address the issue. Instead they have intentionally delayed the complaint, exhausting procedures in attempt to alleviate themselves of any liability. I am self employed and have had my ability to work removed. In their final response they effectively blame me for the whole scenario and say there is nothing they can do and to take it up with an "Alternative Dispute Resolution (ADR) body" They took the vehicle in June 23, it is now September and I have just received this Final response. I now need to get them to court with no funds. Which they were aware of as I made it clear I have not been able to work since, am behind with all of my bills and am struggling to financially support my family of four. Where possible, deal with the third party directly. It's in their interest to resolve claims quickly”

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Posted 8 months ago

“Very impressive service”

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Posted 8 months ago

“I picked up the courtesy car at the body repair shop so no need to wait for it to be delivered to my house. Car was excellent, no issues experienced. Thank you.”

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Posted 8 months ago

“Excellent service from Auxilis. Courtesy car was delivered to the door & collected with no problem. Every person from initial request to delivery driver & collection driver was polite, friendly & professional. would highly recommend this company.”

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Posted 8 months ago

“Very efficient and friendly service.”

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Posted 8 months ago

“Auxillis were exceptional. Communication was efficient and polite and the courier who delivered my loan car was very courteous. The loan car was great, a Kia Sportage and was spotless inside and out. After an accident this is just the service you need, it takes the sting out of an accident. I’d thoroughly recommend them.”

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Posted 8 months ago

“Just a comment of Charging Admin fees on your credit card withoght your knowledge. Its against the Law. Solicitors one tried to take money out of bank accounts and off Debit Cards etc, withought notifying the client during family divorce proceedings, and also House Conveyance etc. Its like Hotels etc charging your card withought your permission. Its Not Lawfull withought your consent each and every individual time. The only lawful way to take money is Via a Direct Debit, where they can Vairy the amount? If anyone takes money withought your permission, its Fraud / Theft. You have to be asked and have it Explained what the charge is first, so you can Agree or Dispute it. Imagine checking your bank account to find money went out ? And you didn't order anything from Amazon or Ebay etc? That is Theft / Fraud. So its no different to Hotels or any other businesses. Not only that the company must first send you a copy of the Speeding or Parking Fine ? Then you can Dispute it, or Agree to Pay it. Why is a "ADMIN FEE" a Speeding Fine ? Unfortunately they should charge you a "SPEEDING FINE", and make it clear if they have Paid the Fine already, or Requesting you to Pay up Front. Posably you need to check your contract agreement with them (T& C's). I suspect 8n there they Reserve the Right to charge you for Motoring offences like Speeding Fines, however it doesn't mean they have permission to Automaticaly Take it from your Bank account withought your Consent each and every time. Clearly their Own interpretation of their T & C's is the Issue.”

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Posted 8 months ago

“Nightmare from start to finish. Told me had a car for us in few hours,we contacted them for them to say the person who told us MADE A MISTAKE. Had to borrow a car as was going away. The hire car was meant to turn up the day after we returned but was there 2 days before and left parked across 2 parking bays!!! And in permit parking only. Luckily we has a neighbour who told us and kindly put a permit on it to park till we returned. Was a stressfull before our holiday as well as on the last day trying sort out so we would not get a parking fine”

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Posted 9 months ago

Auxillis is rated 4.4 based on 643 reviews