Auxillis Reviews

Name: Auxillis
Rating: 4.36

4.4 Rating 633 Reviews

85 %

of reviewers recommend Auxillis

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4.4

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

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“1st class service apart from collection”

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Posted 3 months ago

“1st class service apart from collection”

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Posted 3 months ago

“I did not realise that I needed a vehicle as quickly as I did, and they delivered on the day I required early in the morning which meant that I was never without. The car delivered was clean and of low mileage. The driver who delivered it was courteous and explained all that I needed to know. On completion of the period required for the vehicle, they again collected on the day required without any fuss. I thoroughly recommend this company and the service they provide.”

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Posted 3 months ago

“Very pleased with the service. Car arrived on time as promised as collected on time no fuss would highly recommend”

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Posted 3 months ago

“Had my car stolen 😥Auxillis supplied me with a hire car. Can't praise them enough 👍excellent quick friendly service. Would highly recommend 🤞😊”

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Posted 3 months ago

“Good service and very helpful 👍”

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Posted 4 months ago

“Absolute joke of a company. They were supposed to be taking care of car repairs after a non fault accident which was later deemed a total loss. They were really good at getting me the courtesy car, I got that next day! But that's when misery struck. For the first 2/3 weeks no one knew where my vehicle was, as it was recovered from a service station. When they finally located it, they said it was in a yard that was permanently closed and they didn't know what to do. When they finally solved that after another week, they tried to set recovery to take it to a garage from my house, which at this point should have been clear that the car was definitely NOT at my house. Then the next day I have the recovery team calling me asking if my road is big enough to get the recovery vehicle down with ease... Once the vehicle was deemed a total loss and Auxillis had to chase the payment is when they really showed their true colours. They did everything they possibly could to delay. When the total loss report was made, apparently it wasn't escalated properly so it didn't get to the accessors for another week or two, asnd that's only because I called them. I was made to fill out the same forms 3 times. I had customer reps lie to me and say that Auxillis were not handling the total loss payment and they had passed it to Admiral. When contacting Admiral I was told that this was indeed not true. When I asked Admiral to cancel my policy as the car was no longer in use, they said that Auxillis should have done that as soon as the car was deemed a total loss, safe to say they did not In the 4 months that I have been waiting and dealing with this, they reached out to me for an update once. I had called numerous times to check progress, they said that my account was flagged to chase payment once every 2 weeks...2 weeks! I asked if this could be changed and they said yes, they'll chase every week. Then when i'd call back they'd still say that it was once every 2 weeks. This repeated around 4/5 times. I had multiple emails completely ignored. What became very clear is when they are charging their ridiculous daily rates of around £70 a day, why would they want to rush to help anyone? They were making roughly £2000 a month off of me. When I was asked to give them feedback, I was brutally honest. Then, here's the kicker. A week after I give the feedback, I get a call saying that they are no longer handling my claim...BECAUSE OF DELAYS. Delays that they had been putting on themselves! I spoke to admiral to confirm that this is true this time. SO, I spend 4 months dealing with pure incompetence and Auxillis pocket around £8000 from me for doing absolutely nothing. Complete con artists. I go through so much stress and they walk away for roughly my cars value for putting me through it. Insane. I feel like if you just need a lease car, they might actually be ok. But 100% avoid at all costs when it comes to repairs etc”

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Posted 4 months ago

“They arrived a day earlier than expected and had only one problem that the brake light in the rear window stayed on but after contacting them they said ring RAC which came out within an hour checked the car over and sail it was still safe to drive and it was a fault on that type of car . So no problem with the company at all”

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Posted 4 months ago

“Great . Customer service were very friendly and efficient when I messed up the on line booking . Lovely delivery drivers when a car was needed whilst mine was going for repairs after an accident. Met me at the garage and picked hire car up from home at the end of the hire. Communication was very good throughout.”

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Posted 4 months ago

“Customer service were very friendly, and quick a response when a car was needed whilst mine was going for repairs after an accident. Easy drop off and return of car when no longer needed”

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Posted 4 months ago

“Excellent service throughout the hire period and the the level of communication was perfect”

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Posted 4 months ago

“Reliable, flexible, efficient company/ staff and very high quality car. Could not have been more pleased with the service. Highly recommend”

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Posted 4 months ago

“Very good service many thanks”

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Posted 4 months ago

“Nice clean car to spec I requested Pleasant helpful people and efficient service”

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Posted 4 months ago

“Woeful customer service, unsafe vehicles provided, claims management non existent, seem to have a mission to rent vehicles at extortionate prices for as long as possible. Conflict of interest with what they should be doing”

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Posted 4 months ago

“I would like to inform you that for me it was a good car rental company where I needed it most.”

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Posted 4 months ago

“5star service. Friendly and professional people,for me perfect.”

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Posted 4 months ago

“As my car was written off obviously no car but I only drive automatics but they were absolutely understanding and provided me the following day”

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Posted 4 months ago

“Auxillis delivered my hire car and when informed my car had been repaired they promptly picked up their car the following with noproblems whatsoever.excellent service.thank you,”

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Posted 4 months ago

“Same guy dropped off and picked up - very well mannered and courteous. Auxillis were slowpicking the car up due to not being able to drop other cars off but kept us informed and were apologetic”

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Posted 5 months ago

Auxillis is rated 4.4 based on 633 reviews