“A 130% increase in price was auto charged to me without notification. I tried to cancel and was put in an endless loop what would never allow me to actually cancel. The loop always eventually sent me to a chat (no other choice) and then the chat person would sent me a cancellation link that would send me back to the beginning of the loop, where I would again land in a chat and over and over.”
“Spoke to Harold or Harry Price who was very rude when I tried to report I received a alarm that froze my screen. He said someone was connecting to computer asked if I had any enemies and wanted to charge me $200.00 I have only had the service since 2/2024.
I thought that the subscription was protecting me. I asked for a supervisor he told me no one would be available till next week. Unprofessional and I still am being exposed. I got another message tonight stating a Mac was connecting to my network I dont have a Mac.”
“I only ask Avast please do not auto renew my account. I do not want more business with them. I have sent emails to the Avast email address and they only want to delay and try for money that I do not want to give to them. Not asking for refund. Only do not auto renew and cancel. Unfair business practices.”
“Just a piece of advice. Scroll through the latest pages of any review site. Nearly ALL the negative comments come from people who lost money due to AVAST fraudulent charging and non-refunding practices. I'm one of these people. To whoever wants to dispute me I have records (emails and support transcripts) of all my unsuccessful attempts to cancel my subscription. I will regularly post this to warn people.”
“They put a 10 day "reserve" on £74.99 on my credit card without any warning, without my permission and my card went on negative balance. For an order that I never placed with them. After numerous emails and complaints they responded "Your refund is on its way and you should receive it within 5-7 business days". 11 working days after and still not refund! They NEVER refund the money fraudulently taken! Their "30 days money back guarantee" is just a joke! I have asked my bank to block any further attempts from AVAST or Digital River and to refund the money. This review Is going to be posted on other websites as well, people need to know and stay away, including Trustpilot. They might do some legal e-commerce as well but they I understand that many others were scammed just like me.”
“I have been with Avast since 2015, I have just changed to new Android mobile and being able to sync across devices, talk to tech support or get a reply from their support forum is impossible.”
“I signed up for 3 yrs. And they keep telling me my subscription has expired. I called them 8 times since 3/4/2019 of which I purchased on the following date. I find this company wants me to keep paying for more product on pop-ups.
Today when I called to find out why they keep wanting me to purchase more.
Then I asked for them to stop the pop ups, they sent me instruction on how to do it that never complete. BAD company”
