“There should be a zero stars option for these people.
The rudest most unprofessional customer service agents I've ever had the misfortune to encounter. I only wish I'd had the forethought to record my conversation with their customer services and put it online for all to hear.
Their emails are just as rude as their telephone staff.
They deserve to go out of business.
They are refusing to repay me my own money and are demanding more money even though I am in credit by over £800 and have arranged to switch suppliers. (due to their refusal to repay me my own money and the staggering rudeness of of their customer services. They do not offer smart meters. Their app is useless and they do not produce statements on time so you don't know where you are with them.
Do not touch these people with a barge poll.
You have been warned.”
“Make sure to delete the AVRO direct debit in your bank after switching away from them as they will continue to take money from your bank and never reply to any of your emails.
I switched away from them and got a final bill and paid in full, then after a month I checked my bank account and saw another Avro direct debit payment in my account, then I emailed and called them with no answer or reply, finally after a months of several attempts, I called my bank and they refunded the money by claiming it from them.
I hope all goes well as it already taken so many hours of my time and pur a lot of stress in my busy life.”
“Left Avro when we moved abroad at the beginning of July. There is £230 of my hard earned money sitting in my account and I can't access it. I've emailed so many times but no one is answering. I tried to call but gave up after 30 mins waiting. I submitted readings as soon as we left the property. What doesn't make sense is that they pride themselves on being an 'online' company, so how are they unable to respond to emails?”
“Terrible have been waiting since June for a refund after transferring to another supplier . Have written numerous emails , even one to the MD .
Where is Ofgem in all of this .”
“Two months ago, I switched from Avro at the end of my contract, and have a £250 credit on my balance. Contacting them by phone has proved impossible, and when I send emails, they take weeks to respond and, even then, they respond unsatisfactorily. I’m still waiting for MY money to be returned. Avoid!”
“I left Avro on 19 May, at which point I was £44.80 in credit. Some 12 weeks later I have still not been reimbursed. I sent several emails, but the replies were generally unsatisfactory, 'Andrew' tried to fob me off by copying and pasting standard replies. He initially pretended not to know me, despite my quoting the account number and even sending him a copy of my final statement. No idea when, if ever, they are going to pay me, although they now say that my refund is 'in progress'. Avoid like the plague!”
“All was good until I switched from Avro to new supplier over 3 months ago. I have £92.68 credit on my account which has not been refunded. No reply to my e-mail to Avro.”
“Awful customer service, no replies to many emails sent. No returning monies owed when switching providers. Have reported them to energy ombudsman. My advice would be to avoid Avro like the plague.”
“It it was possible to give a minus I would. Same trouble as all the other comments. Only way to get a response was to cancel direct debit, then they called within 24 hours to threaten me with all sorts of charges. And they owe me over £400! which they have refused to refund due to breach of T&Cs. Don't let anyone you know use this company.”
“Have been waiting for 2months for a refund of 335pounds wouldn't trust them at all . Hard work to contact them and snotty attitude from staff don't sign up with these cowboys.”
“Trying to switch from Avro but they have declined twice with no communication as to why. I assumed the first time was due to a balance owed so this was paid immediately. Received a second email from new supplier saying they have objected again.
Can't get hold of them by phone or online chat.
I have sent a formal complaint by email and will escalate further if not dealt with efficiently.
Really bad customer service and can't wait to leave - just glad they don't owe me money!”
“Increased tariff prices steadily with no mention of it. Customer service is terrible. Fitted me with a faulty meter then demanded a payment of nearly £300 for this excess usage of gas in 30 days, on a property that uses mainly electricity, during July. To test the meter would be out of my own wallet, and could take 6 weeks, when I am moving out in 2 weeks! Absolutely awful service, and refuse to assist me in any way.”
“Terrible communication and after lockdown this company held me hostage! Changed my tariff 12 months ago and demanded almost £300 per month from me on furlough! Refused to compromise and backdate the tariff! A friend helped me pay some debt, I became suicidal and lost family members due to mental health issues.
Had to sell family home and yet they haven’t returned a single email since I moved house?! They are bullying bastards DO NOT SIGN UP EVER!!! They will bully and threaten you! Raise your tariff and have no current technology to cope with the big guys!”
“I have experienced all the same problems as other reviewers of this terrible energy company. I raised a complaint with the Energy Ombudsman yesterday. Has anyone had success via this route?
I will go to the small claims court if I do not receive my final bill credit.”
“Worst company I have ever dealt with. Customer service is a joke. I switched to another supplier 6 weeks ago. I’m £253 in credit with AVRO and they will not re credit my money.
No reply to emails. DO NOT use this cowboy outfit.
One star review is an insult to stars”
“If I Could rate less than 1 star I would they do not know what customer service is. i had a standing order then in Nov they took twice the agreed amount despite emails no one can say why. I said I would stop paying until I received an invoice either by email or pdf they kept directing me to the web site. Now they have sent a debt letter I did manage to get through they claim its not possible for them to send an invoice it must be online. I said i have written to the MD I have been told I will not get a reply as he does not deal with customers. I will be changing supplier once sorted”
