“I have been a loyal customer of Bank of America since 2004. After more than two decades of banking with them, I am deeply disappointed to say that I am closing my accounts due to their fee structure and the lack of consideration for long-standing customers facing financial hardship.
As a parent of a child with autism and special needs, my financial priorities are often unpredictable and demanding. Despite this, Bank of America has made it clear that unless I maintain a minimum balance of $1,500 in my savings account, I will be charged monthly maintenance fees. Unfortunately, as someone who relies on Medicaid, maintaining that balance is simply not feasible.
I recently spoke with a customer service representative who was polite and professional. However, the policy remained inflexible. After 25 years of loyalty, I was disappointed to learn that there was no exception or accommodation available for my circumstances. The decision to charge me simply for the privilege of keeping my money with them—when I am already struggling—is both disheartening and, in my opinion, unreasonable.
It’s unfortunate that a major financial institution like Bank of America does not offer more inclusive options or demonstrate greater empathy toward customers with unique challenges. I’m grateful for the years of service when things went smoothly, but this recent experience has made it clear that it’s time to move on.
Sincerely,
[A Former Customer of 25 Years]”
“I have had an officer named Ms. Anjuma Papan at BofA for 16 years. Without a doubt she is a consumate professional. She is extremely product knowledgeable and always willing to help. She is accurate, up to date on the newest products, and always takes time to explain all details. Besides being a professional, she is a kind, warm, helpful person. Bank of America is extremely fortunate to have her as an employee. Thank you, Anjuma.”
“I had a very frustrating and disappointing experience with Bank of America regarding an ATM deposit.
I deposited $1,300 first, and then $500 immediately after at one of their ATMs. The machine restarted unexpectedly after the second deposit, and neither amount was credited to my account right away. I contacted customer service and filed a case. I was told the investigation could take up to 90 days (two billing cycles), which is far too long for a customer to wait for their own money.
Eventually, only the $1,300 was added to my account. When I called back about the missing $500, I was told that was all they found, and they refused to reopen the case or look further into it. I explained my long history with the bank, my account balance, and the fact that I’m a loyal customer. Still, the representative showed no willingness to help, and basically told me there was nothing more they could do.
It feels like Bank of America is not protecting its customers, and worse, may be keeping money that doesn't belong to them. If their ATMs can fail and result in lost money, and they won't even fully investigate, that's a serious issue.
I trusted this bank for years, but after this experience, I’m seriously reconsidering that relationship.”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100.
Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause.
Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges.
Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence.
To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
“I engaged their services hoping for investment and professional guidance, but I was let down when my experience didn't meet those hopes.
I suffered a loss of $81000 in two months, which was incredibly frustrating.
Looking back, I realized I should have done more research before proceeding.
Nevertheless, I'm thankful that I reached out to dizette.com, they offered timely assistance that helped me reclaim my funds.
Dizette.com support was invaluable and deeply appreciated.””
“I open account in Bank of America, located at 2022 ave U I want to say thank you to Ivan. He is very professional and polite. Helpful and knowledgeable!”
“Horrible customer service. Colleen B. basically Lied to me and told me she’d close out my mothers account and send me a check. Come to find out she just got busy and never did what she said she was going to do. I’ll never do business w boa ever !!! You guys really suck !!”
“I called the Home Equity Team and spoke with Kim from Jacksonville who was AMAZING!! She was thorough, helped me understand the process and was super sweet. She is an amazing asset to have.”
“Worst bank ever you can’t ever speak to a live human being unless you answer 10 questions from the automated system and then when you finally get to speak to a live human being, they ask the same questions over and over again. I waited on hold 22 minutes after the automated system to finally ask my question after they had to send me a text message after they had to verify me for the 10th time And they weren’t able to answer my question what a frustrating bank, awful customer service I wouldn’t recommend them to anyone unless you enjoy being totally frustrated”
“I tried having my account unlocked by calling 3 different times today, waiting over 30min twice and around 20 minutes the last time. The last young man basically hung up on me and showed no interest in helping me. I am currently out of the country and cannot GO INTO a branch for verification. My account suddenly locked yesterday and I have no way to log in. So, am I supposed to get on a plane and fly in to verify I am the account holder? This is ridiculous. I have been a customer for decades, but I might have to change. There must be systems in place to confirm someone's identity while showing some concern for your customer's issue. No wonder you have a low score in customer service.”
“I had my Coinbase wallet wiped out in a single transaction. I didn't know what to do and couldn't get a hold of Coinbase support Teams. This transaction emptied out all my Ethereum and Bitcoin. This was not me and I needed help after losing roughly 821,000 dollars. I went to the police to file a report and they also failed to help me. A gentleman at the stiction walked up to me and handed me a note that contained an Email address (lisaellzabet 662 @ gm ail . com) and this number(+1 310 658 0921) he told me this recovery company could help me. And truly after getting in touch them and submitting every documentation within 72 hours i got a mail she was able to recover all my funds and also revealed the men behind the dirty act. I wish to let everyone know that it is possible to get your money back if you contact the right person and follow instructions.”
“I tried calling customer service after searching for any number that would be helpful. Then, I was hung up on 3x from their automated service. I FINALLY got into a queue for a callback. Ridiculous and horrible. Can't email and get an answer, cannot get an on-line chat unless it is the App... I don't need more apps. I need a HUMAN BEING that can answer an actual QUESTION. NOT some trash AI that cannot compute and hang up on me multiple times.”
“Outstanding Assistance from Sr Banker Thomas Morgan in Reston, VA!
My mother recently passed away and as a BoA Trust account holder, I had to notify the bank of her passing and start the Estate process and ultimately transfer the trust to me for Estate settlement. Senior Banker Thomas Morgan of the Baron Camron location in Reston, VA was incredibly helpful. Not only was he professional, knowledgeable and insightful, he went above and beyond in his willingness to assist me through this process. I was so thankful and grateful to have Thomas's help on a daily basis until all requirements were met. Thomas Morgan is outstanding! Thank you Thomas for all of your assistance with this sensitive issue.
Date of experience: November 18-30, 2024”
